sonos Port NOT linking to my account

I am having the same problem, which started when I accepted the latest app update.  All sorts of problems, but right now just can not connect my port, I have another port and four speakers that all stayed connected, but the one port won’t connect.

Same here but with Amp. Makes it to the point where PIN is entered, sync button then pressed, app responds so it’s obviously seeing the amp - but ultimately, it fails to register. Some BS.

This worked: in the app go to Account (click on your profile pic at top right-ish), select App Preferences, then Reset App. Afterwards, relaunch app, when it asks if you want to rejoin existing system say yes, then go to System and where device says “Not registered”, click on that, follow the prompts, and this time, it will successfully add. 

@jimk1963 that worked!! Thanks for posting.

OMG. I think it worked. Tried everything for hours yesterday. Thank you much !

Thanks all. I ended up resetting the app and then used an iPad instead of my iPhone and that worked 🤯

I’m having the same problem. Trying to add a brand new Port. jimk1963’s solution didn’t work for me. Port gets to the “finalizing” stage, then says “having trouble finalizing” and never adds to the system. I have rebooted, reset, restarted everything I possibly can and no progress. I’ve spent hours trying to get this thing to add to my system. Same loop of failure. I can see that the Port is connected to my gateway from looking at the connected devices list; it just won’t join the Sonos group. I’m doing the setup on an iPhone 15 Pro, running iOS 17.4.1 and, unfortunately, the new Sonos app. I feel in my heart of hearts the new app is evil. LOL. I have a new iPad coming this week and will try the setup on that once it arrives

FWIW tmax201, I had another issue over the weekend, self-inflicted I guess. I added the Amp to my Arc soundbar as surrounds, which worked fine. When I then removed them (was experimenting with setup options), the app got weird and - for example - “TV” as a source disappeared. Closed/reopened the app, multiple times, same issue. I did another “reset” of the app as described in my earlier post, that fixed it - again. Maybe some combination of resets/adds/subtracts might fix your issue, not sure.

New app is buggy, slow, and problems like this should never have made is out of SQA. No idea what Sonos was thinking, pretty disappointing OOB experience. My specific fix helped a few folks but apparently it’s not a panacea for all issues.

I feel like Sonos should send a blast to all of their users with this information. I was struggling with registering a Move, thought it was a network issue, so I reset my Play:1 stereo system, and I was out of commission all day until I saw this post. Thank you!

Same issue new customer today. Only was able to get Beam working 3 ports all stuck with unable to register to account. Even reset app reinstalled app rebooted network rebooted ports rebooted iPhone. Pretty upset have 2 new customer tomorrow think I might tell them I’m sick till this is solved. Or move on to another company.