Fix & Optimize

I want to use my Sonos as the speaker for my Macbook when connecting to my Thunderbolt docking station. I don’t want the delay and quality drop that comes with AirPlay, which works fine.I tried connecting my Sonos Era 300 to my Macbook with just a USB-C to USB-C cable and my computer didn’t see it. Looking through the manual, it seems I need this adapter: https://www.sonos.com/en-us/shop/sonos-ace-aux-cableBut couldn’t I just use this, as the other one is out of stock: https://www.amazon.com/dp/B087RBL3BJ/Let me know! Thank you.

 What is happening:Just unboxed my new Era 100 Installed the Sonos app for android The app finds the device, connects, and tries to update the device The update fails and the app provides no details at all, of what the problem could be The app is unusable because it forces me to update the device, I can’t do anything until the device is updated. What have I done? I have re-installed the Android app twice I have rebooted the Era 100 about five times I have rebooted my home Wi-Fi router (my phone, laptop, and iPad are all connected to the internet just fine so this was simply out of despair) I can see on my Wi-Fi router the Sonos is assigned an IPv4 and IPv6 address. I can ping the Sonos IP from my laptop I can open https://sonor-ip-here:1443/ and get a 403 forbidden response, so the Sonos is alive and connected to the network I am sitting at my desk. The Sonos is on my desk. My Wi-Fi router is on my desk. Everything is within 1 meter of everything else. I have run out of ideas. There sh

Sonos,I keep giving you the chance/chances to fix things, every time you do it seems to create another issue. I like a lot of others have had nothing but issues regarding playlists. Finally, as of a few days ago all seemed corrected. Today they are gone once again. Maybe it’s just my bad luck, but it is getting old. I had created a playlist for my daughter’s wedding reception, but last month the damn thing didn’t work when needed. Today I’m having friends over for a bbq. No playlists available. And BTW. I use playlists extensively when listening to music. This does not look good for you as a company who is trying sell products. I also own Sonos stock, so none of this makes me happy !!!!!!!!!!!!. As is usual, I’m going to continue (for now) to work with you to hopefully at some point get it corrected. Thx

I have several pairs of Sonos speakers in my home.Since the update that was so poor a few months ago, one of my speaker pairs status lights keep turning on.I turn the setting off and they go off, but then a couple of days later, they are back on.I am not muting these speakers and I did not have this issue 3-4 months ago.If the lights are on and an update is rolled out, the status lights flash on and off for several minutes until the update completes and the status lights turn off, but some time later, they’re back on.Suggestions on trouble-shooting are appreciated.

Since the new app I cannot update my Sonos play list from I tunes play list but it does update Artists & Albums ..It states no music available from play list

my new sonos soundbar was just  installed on my new Sony 65 Bravia. after running 4/5 hours the volume control freezes up and mute and volume will not work: only works from app on phone or by restarting TV . Tried buying new remote; also reinstalling Beam to TV. problem came back…?????

How to switch from one network into another?e.g. Starlink?

Hi, I have a Roam 2 and there is a blinking red LED.Have tried to chat with support but it keeps prompting “A System Error Occured” and closes the live chat.Is there anyone with help that can support? Thanks,Ronan. 

Hello everyone,Since I couldn't resolve the issue described in this post, I've decided to explore the option of acquiring a SACD CD player.These players can be quite expensive, so before making an investment, I'd like to know if any of you have experience with them.I'm considering this player DENON DCD-1700NE.Would it be better to connect this player to my SONOS system using an AMP or a PORT?One notable feature of this player is its ability to reproduce SACD multichannel, but I am not sure if the ARC is able to reproduce it.Has anyone had experience with this setup?Thanks and RegardsAngelo

When will sonos customers be able to add to our playlist again, this is ridiculous 

Hi everyone! I’ve just made the 6th Aug update on my Sonos Ace and I couldn’t connect with my Beam Gen 2 Soundbar through Sonos App (iOS) . Same message: “No compatible soundbar found…”Of course the Beam is connected to WiFi and WiFi enabled on it .Should we wait for another update or is a trick to solve it? Thanks in advance!  

Complete wasting many hours of my time I cannot connect to my speaker S1 via the app. It works fine on my laptop but on my android phone.Despite being on the same Wi fi as Alexa, Alexa cannot connect to the speaker. This is utter rubbish and sonos support are unable to resolve this issue. My advice is put your Sonos speaker in the bin and purchase a proper system.

Hello to all,on the “old” app 16.3 I have recorded in “favorite” few channels taken from TuneIn radio (from RadioTunes where i pay a subscription).For instance as n1 favourite i have “Eurodance”. On the new app those “favorites” channels have disappeard.How can i recover them? Thanks

How do I stop the audio dropping out Beam connected via hdmi

Im wondering - can i use my Sonos Arc (placed under TV) as primary speakers and then use my Sonos Amp (With connected speakers) as surround ?Arc is connected via ARC from TV - Amp via Wifi...

Hi, I’ve set up a surround system with a Playbase and 2x Play:1s. I’ve previously run the surround system with Ones instead (no issues) but decided to shift speakers around. All speakers work fine when not grouped, but in surround group the rear speakers don’t work. Neither with tv sound or when streaming from Spotify. I am also unable to complete true play tuning. Has anyone else encountered this issue? 

Hi Sonos community,Whenever I start to play a radio station or a song from any music service via Alexa, it begins correctly but after 2-3 minutes, it cuts out and starts buffering on any speaker, whether it’s near or far from my WiFi router.What I’ve tried so far:    1.    Launching music from my iPhone using various music services (Spotify, YouTube Music, Radio France, etc.) – works perfectly.    2.    Connecting a speaker to my router via Ethernet and launching music via Alexa – same buffering issue as on WiFi.Has anyone experienced a similar issue? I can’t figure out how to fix it.

I bought new AMP and it started to connect to Sonos App, during this process it update the software, since then I am trying to connect in many ways (connecting to Ethernet cable, factory reset, etc…) but without success.Can anyone help ideas how to solve this?Thanks Barry   

Selecting Internet Radio from the menu all the stations show the message network timeout

With the latest Sonos Application, Radioplayer content is empty no Radio stations.Impossible to have Belgium Radios on Sonos Same with Calm Radio With previous versions of SONOS it was possible to add the url of a radio station.How to do with the latest version 

Trying to set up a new Beam2 but can’t get past the EULA

Is anyone else having problems with their volume levels since upgrading their app?  Since I updated to the new app all of my speakers are playing at approximately 50% of their volume level from before the update. Example:  Using my same music service the old app would be loud at level 50. Now with new app the volume level at 50 is equivalent to level 20 in the old  app. I have checked the volume limits for every speaker in the app and all are set to 100%.  I want my old volume levels back!  

We have recently moved to a new house and as part of signing up to a new ISP we were provided an 2 x Eero 6+ routers. I have one Eero connected to the NTD (modem) and another in the living room as an extender. Having read through a bunch of posts on this community, I see Eero are very hit and miss with Sonos.Ultimately I will be looking to connect 1 x Sonos Sub1 x Sonos Beam2 x Sonos One At the moment I just have the Ones unboxed, ready to set up as a stereo pair.I am able to add each speaker using the S2 app, however when it comes to finalising set up, neither speaker is able to update which stops the process.As a workaround I connected one speaker to the Eero in the Living Room via Ethernet and left the other wireless. The issue I’m having now is I can only connect to the speakers through the Sonos App, I can’t direct play music from spotify or any other apps. Any suggestions to fix the issues? Ideally I would like a fully wireless set up for the Sonos i.e. no speakers connected via

I bought the Sonos move. After completing the initial set up, i am now on connect to wifi. I can’t seem to get past this set up. I have done all the tricks i could find but still nothing. 

What is the Windows app for?It does not detect my Ace, Bluetooth ou USB, saying Not connected.