Fix & Optimize

Will the ECB work on my Sonos connect?

I’ve been very unhappy with the new app from the start. And now, after a forced update of my Sonos Beam just now, my music library (1,500 cd’s painstakingly converted to ALAC) has completely disappeared. Come on Sonos, are you deliberately trying to alienate your original user base? WTF!

I’ve had my Sonos system connected to my 2TB music library via OneDrive for years. With the new app, I can no longer connect OneDrive. I’ve been using this setup: OneDrive for Sonos (michaeldick.me) which no longer works. Is there an ETA on when this will be resolved? It is bad enough I can’t create playlists which I use to sleep and haven’t slept well since the new app came out but now I don’t have access to any of my unique music that isn’t available anywhere but on my OneDrive.When will this app be fixed and work as well as the previous app?

I am unable to connect the amp. I tried the alternate way as well but no luck. It’s plugged in but not don’t see any light. I need the amp for my turntable connection. What can I do to connect?

I’ve waited since the beginning of May for this to be sorted.  Is it just a problem that is peculiar to me?I have used Sonos for many years and had only a few problems (all sorted) before May.I rarely stream from Radio etc but e.g. Radio Paradise works fine.What still does not work is accessing the music on my PC via the app (Android).  Again I had few problems before May.I constantly get “Sign in as the System Owner” even when I have done so.My computer frequently disappears from Music Source (Windows Media PC).  When I add it again I still can’t play music from the app.So if anyone PLEASE can help me I would be most grateful.  Is this a problem with my set-up (I reiterate it worked fine pre-May) or have Sonos not yet sorted it.Thanks in advance for any help 

Question about a possible setup with Sonos speakers. I have a Sonos AMP and 2 in-wall architectural speakers. I’m going to plug in the TV to the amp via HDMI. Not going to use a soundbar or a sub. Can I pair 2 Era 100s as rears for surround sound so all four speakees play while using the Sonos setup for TV and for music when not with the TV? Having trouble finding info on this possibility. Maybe it’s not possible with only the one AMP… but thought I’d ask the community. Thanks again!

I have a Beam and 2x Ones that I’ve used as surrounds in my living room for a few months without issue. Today my Wi-Fi network changed and I had to factory reset all three devices to reconnect to the network (the app was unable to do it for me).While I can set all three devices up, I can’t seem to add them to the same room. When I add them to “Living Room”, they come out as Living Room, Living Rom 2, Living Room 3 -- effectively each being in their own room. And when I try to add the two Ones as surrounds, it appears to be successful but then both of the Ones drop from the network and I have to set them up again.Incredibly frustrating and time consuming -- have been through the cycle of hard reset, adding to network, adding as surrounds like four times now. Is there any solution that doesn’t involve getting rid of my system entirely?

iTunes. Come on  where is it. I bought these speakers to enjoy music in my life.. come on Sonos…

I have two moves (recently purchased one) I’ve been trying to pair them to play in stereo but having no luck! I’ve factory reset them both and updated the app but when I press the pair button on the app it says make sure the speakers are compatible … I’m at my whits end 😩😁

Fix the app, this is stupid

Hi,Has anyone had any problems with their wireless charger? I bought my Sonos Roam and wireless charger bundle in Mach 2022, the Roam now doesn't seem to charge using the pad but will using the supplied cable plugged into the back.Typically the 2 year warranty ran out in March, I just wonder if there is a way of diagnosing if it's a problem with the pickup on the bottom of the speaker or if it's the pad, the pad does feel warm.

Hi,Can we change that ?I’d like my app to connect automatically to the room I was connected the last time not the one that is alphabetically at the top of my Rooms (I don’t want rename my rooms for other automations apps reasons) I have three rooms :Bain (Bath in French)Chambre (Bedroom in French)HomecinémaIs that a bug or a functionality that should be implemented?Thanks 

I have connected a Roam to my network tonight, a gift for my daughter. All software up to date on IOS, App and MacOS. Roam (gen 1) is brand new (bought during the final offers at Roam 2 launch) so unboxed. It has connected fine to my network. Weirdly, it will only play music when grouped with some of my other Sonos devices. When it isn’t grouped, it says that the music source is not available - even though it is and working fine for every other device. How can I sort this easily? 

Please create an integration for Sonos to Home Assistant. I don't understand why you would be this horrible and lock your system down so much? Please at least allow the community to create a home assistant integration for config management and custom voice commands. This is really unbelievable that this is not a thing still.I don't like being this negative about it, but you're making my speakers worse and worse since I bought them and I'm seriously considering just selling all the Sonos products I already have and moving away permanently from anything Sonos. Stop pushing so hard for gimmicks no one really wants and get your core products to actually work.

What the he'll is going on fixing it already!

The latest version of the app is, as I’m sure you know, miserably hard to use and a huge step backwards.As of today, it doesn’t work at all.  I can no sound out of any speaker.Any chance you can give me my money back for the worthless wall hangings that I now own?

Where ???? 

I have my Port connected to a Synchro-Mesh via the digital out, and the Synchro-Mesh via toslink to my AMBEO soundbar. The question is this - it seems that virtually any other soundbar does not have an optical input any longer; if I wanted to go to a different soundbar in the future, would it be possible to use an HDMI to toslink converter, but using it instead to convert the optical output to HDMI?

Despite being a fan of Sonos since 2007, I’m tired of wrestling daily with my Sonos system trying to get it to work with this app update fiasco. Who would you recommend I move to: Denon HEOS, Apple HomePod 2, or Amazon Echo Dot? 

Why are my subs barely playing after 5 hours of tech support calls and 600.00 worth of internet upgrade

I changed broadband supplier to Sky from BT last week and have since struggled to get my Sonos system to work as before.  Somehow I have managed to get the Beam and both SL1 speakers to work but the Sub is not being recognised so I cannot add it to the system.  Also, I cannot get Alexa to work on the Beam, I try to add it as a voice assistant but when it asks me to log in to my Amazon account nothing happens.  Any ideas gratefully received! 

Is it possible to have Ace operational and still have sound from the system.  My wife has a hearing issue making watching TV difficult.  Would be great if she could use Ace while normal sound comes from the system over speakers.

I just bought 2 ERA 100s.  One set up easy and works.  The other does not.  I live in apt where I dont control router settings.  I turned off my android phone vpn to try and set up.  It has gotten all the way to asking for wifi network and password which goes fine and then it says it has a problem connecting to network?  how so, if the first era 100 did fine?  I have no other sonos equipment.  how to fix.  Ive reset era 100 and router 5 or more times.  Lights go out after 20 sec on era 100, why is that?  Used to be such a simple product to use, now im debating whether its worth it.  would like some good tips to correct.  

Hello,Is there a way to install back the “old” version of the Android app ? Since the “major” update, the Radioplayer in not working anymore. I’m lucky that on my PC, I still have the old version with a working Radioplayer, otherwise I couldn’t listen anymore my radios

Two play 5’s setup as stereo,keeps falling out when playing thru turntable via pre-amp thats cabled to sonos Amp. at the same time, sonos app S2 is saying the wifi-connection is very good? any suggestions. The play5’s is in the next room 7mtr away, and never had this happening