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Marcellus62
Contributor II
May 23, 2024
Question

Music library has disappeared

  • May 23, 2024
  • 14 replies
  • 730 views

I’ve been very unhappy with the new app from the start. And now, after a forced update of my Sonos Beam just now, my music library (1,500 cd’s painstakingly converted to ALAC) has completely disappeared. Come on Sonos, are you deliberately trying to alienate your original user base? WTF!

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    14 replies

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    Orvalle
    Lyricist I
    June 12, 2024

    Thanks to those suggesting SonoPhono. It’s $2.99 but it does see my local music library.

     

    And we wait for Sonos to restore the feature I bought their products for in the first place.

    rkisling
    Contributor I
    June 29, 2024

    Still no access to my music library.  I’ve purchased my last Sonos device after a sizable investment. Unbelievable

    Weegiw
    Lyricist I
    August 10, 2024

    Yup, even the reply to the we’ve @@@@@d up email from the CEO hasn't elicited the replies he promised

    mhd
    Enthusiast I
    August 12, 2024

    ok, I spent over another hour with a support person to make my system run again after the latest update, as it broke my optical cable connection to the TV. I found a work around through HMDI ARC after resetting all components. Now, after another update was applied to the system, my Music Library is gone again, adding it is impossible, neither formt he NAT drive (1002 error) nor from the Mac itself (running OS Sonoma). I remember having spent hours last time to find a work around, but none of those work, even when I try to add my Music folder as a shared drive as a user suggested elsewhere in the forum. I receive either 913 errors, or at the very best, the error, that no playlists can be added, hence nothing shows up any longer in the Music library on Sonos controller at all. Question to the CEO of this absolutely disfunctional company: If you expect users to spend hours to find work arounds to your malfunctioning software, and then break everything again an again with every (!!!) new update, what do you expect form your customers? More patience???? What about our expectations, having spent big bucks on hardware, that we keep losing connection to?????

    Any one who has found just another work around, please?

    Many thanks in advance.

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