Fix & Optimize

I am the author of the SpotifyPlus integration used in the Home Assistant home automation software.  I am trying to figure out how to specify the call parameters for a Sonos device to the Spotify Connect ZeroConf “addUser” endpoint, which is called to login to Spotify Connect for the specified device.  I am currently using a Sonos IKEA Symfonisk (gen 2) device to test with, as well as a Spotify Premium account.A Spotify Connect Zeroconf login needs to be done programmatically so that the Sonos device can be accessed by Spotify Connect after a period of inactivity.  The Sonos device automatically logs out of Spotify Connect after the inactivity period, and needs to be re-awakened (e.g. login again) in order to be selected.In working with other vendors that support Spotify Connect (Bose, Onkyo, Yamaha, etc), they use a “tokenType=accesstoken” in the addUser parameters.  The “blob” parameter is formatted with a Spotify user-id and password value, and the addUser call successfully logs the

I purchased a single Roam last year and now want to purchase a second Roam to create a stereo pair. Problem is, I don’t know if the original one I purchased is a Roam or a Roam 2. Naturally, I want a perfect match.Is there a way of identifying which Roam I have? I show Model S27 on the base, but that doesn’t seem to be cross-referenced on Amazon.

Certain services such as Global Player and Absolute Radio are showing no content and favourites from those services won't play - whether from the app or connected system like Smartthings.This started today. It seems intermittent as sometimes it's ok which means trying fixes like app reset might seem to fix it but then later on those services show no content again.It might be regional as those services might not be as commonly used as TuneIn for example.

The controls for surround have vanished , such as full vs ambient etc. the only option is to reset and it doesn’t seem like it will even do that. 

Why is there no option to use the Sonos ace audio swap on android?This doesn't require any calibration or microphone. Why have you not added this to the app yet and more importantly when will you?The headset is great, but you have serious software issues.

Anyone have a recommendation for a good case, mount or holder for using you Roam on a golf cart?

I have an LG G4 TV and I want to connect it in to my Sonos system but I don’t want a soundbar on the wall. I have a 1’ x 1’ box cut out in wall behind the TV that I could put an Amp but that seems like an overkill solution when all I need is to get TV audio in to the system. I use an Apple TV for streaming everything. I have speakers in the ceiling and elsewhere that will be the audio for the setup but they will connect in wirelessly once I figure out how to get the TV audio (Apple TV) in to the Sonos network. I could also drop a wire behind the TV through the floor to the basement and put an Arc down there (again, not for the sound just to get in the system) but again that feels like an odd solution. I don’t think the port works given the analog audio inputs. Thoughts?

I’ve had my Sonos Ace headphones since launch (although these are actually my *second* ones, as the first were replaced due to the right-ear buzz problem many people suffered), and can’t get them to *reliably* connect to my LG C3 OLED 4K TV.No problem at all with connecting to my iPhone, but endless issues with the TV connection.Initial connection after a factory reset will be fine - usually - but if I then try and connect again later on, they completely refuse to do so. It looks like they’re trying to and then give up.I have tried unpairing and repairing, multipoint on, multipoint off, factory reset (of the Ace)...

I’ve seen a lot of posts about this on the forum but they all seem to be resolved by changing the TV settings but I have tried all that and I’m stumped! I tried my Apple TV 4K (2022) and also a Google Chromecast with TV connected to the projector HDMI 1, Sonos Beam gen2 connected to HDMI 2 (eARC).If I set the projector audio to "Bitstream", I only get PCM 2.0 coming from the Sonos. The projector only has two audio output options, Bitstream and PCM. Viewsonic told me that PCM is for output via the projector’s internal speaker. Nevertheless I tried the PCM option and nothing at all comes out of the Beam so that tracks.Now when I connect either of these streaming devices to my LG TV and then Sonos on the TV's eARC, with the TV set to “Pass Through” the Sonos plays Atmos correctly.Also with the Chromecast there's an option to detect all the available formats supported by the audio device, and through the TV eARC I can see Atmos listed, but through the projector eARC the Chromecast can't de

Its now mid august and my sonos app will not play.  Have to re authorise apple music anytime i log on.  Will not play anything just gives error message?…. Its expensive kit to be this garbage… any tips very welcome - im tempted to repatriate my sonos kit through their nearest shop window…

The closest topic I could find related to this issue is “Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!” , and it shows that the issue has been resolved. But I think it is happening again.TLDR: Just got the ERA 100 on 25 May, everything was great, “Hey Sonos” and Alexa is working well for the first 2 weeks (responds and performing tasks asked almost instantaneously), then from 10-11 June onwards Alexa starts to have problems.Problem:Alexa not responding to commands or questions AT ALL (the status light did show up indicating it is listening, but no response until the status light went off)   Sometimes it works as intended(maybe like 2 times out of 10), but only after more than 30 seconds after the command was given and status light went off.  Sometimes Alexa won’t finish listening - I would be in mid sentence like saying “Alexa, turn off the light” and the status light will go off before i even finish my sentence. Things I have tried: Power on/off for ERA 100, and wif

How can I connect Sonos Play:5 Gen2 and Play:1 speakers to Pioneer PLX1000 or Stanton STR8 150 MK2 turntables as an addition to my speakers setup? Do I need a particular cable that connects from RANE TTM 57SL or ECLER NUO 2.0 mixer straight to the Sonos or from DENON AV to the Sonos?

2nd update, still no connection to 2.4/5ghz wifi router. When are you going to sort this out?

Is there a way to revert to the previous Sonos Mobile app on iphone..? Thankfully, we can use our desktop app for now, which I am definitely NOT updating!But this new mobile app version is unusable -- whoever designed it and whoever approved its release should be fired, it’s that bad!Please advise on ways to revert to the previous version. Sonos if you’re listening, please make this easy by posting the previous version on your downloads page for those of us (i.e., ALL of your users) who find the new version to be unusable and want to revert.  THANK YOU!

Hi, I have an old 5:1 Bose system with the 5 small speakers on the wall but the Accoumastic/ subwoofer doesn’t work anymore. Are these 5 what’s called passive speakers?  Will the Amp or the Port from Sonos allow me to connect the five small speakers from the wall to the TV?  Or what sort of set up can you recommend or suggest?Any tips are much appreciated.  I would prefer not to waste these 5 speakers.  

System not found message on loading app - not consistent - 3 attempts to load with closing app in between attempts - it then loads - other times it loads first try - bit anoying - anyone else - not a new router or poor wifi - another for the Sonos fix team 

My kids switched off the been and sub, and now I can't reconnect to my Sonos app. I have done most of the ideas I've read but it gets to finalizing connection and that's where we stay forever. Any ideas.  Thanks 

Are there still issues adding speakers to the system? I’m still having trouble adding a Sonos One Gen2 to my system. It disconnected and I could not get it back up so I reset the speaker thinking I’d re-add it but it keeps saying it’s not registered.  I’ve searched and tried transferring the system (to the same email), resetting the app, and logging out/in but none of these methods work.  I tried creating a new account to add the speaker there and that worked. But I just can’t get it back on my normal system. 

Wear detection is not working on my Headphones. Wear detection is turned on in the app. If i take the headphones off. Sound carry's on playing.

Why Sonos APP says my Apple Music is expired?

Since the new app update made to launch the headphones, one of the myriad of problems that makes Sonos almost unusable, is the inability when using Tidal to autoplay the next track when listening to an album or top tracks or radio station. It takes away the joy of listening to music and just making it very frustrating. Well done Sonos! Is there a plan to fix this issue?

Arc and one group 

Hi. Looking at 6 inch sonance ceiling speakers, and was also looking at 2nd hand ones too due to budget.  There seem to be so many different model numbers.  Most websites do not even state what model numbers they sell and it's typically only 1 6 inch option. Are the different model numbers just different models over the years or are there actually a choice.  The bundles with the amp prices seem to vary so much but not sure if this is due to a cheaper sonance speaker or just a genuinely good price, I can't tell because they don't state what model the sonance speaker is.

My system is on 8.4 and walled from app updates.  I have 3 CR100 controllers that amazingly have not exploded yet.  One still has the original battery, 2 have been upgraded for a few bucks from ebay.  My main question is if I were to get an old Play:5 that someone upgraded to V11 something, is there any chance of downgrading the firmware to 8.4 to be compatible with my system? ****************So far my issues with being on 8.4 include:a Sonos One that lost Alexa, but cannot be re-registered without having a phone that has both Sonos 8.4 and the current version of Alexa on the same device, phone only.  I preserved my old Android phone with Sonos 8.4 but it will not update Alexa to the latest, and my current phone is iPhone and research says I can’t sideload the Sonos app on iOS.  I have other Alexa in my system but for some reason Alexa will not control *playing* on Sonos but Alexa will *stop playing* what I’m playing on Sonos.  I can say “Alexa, ask Plex to play Playlist” and she will

I absolutely love my Five speaker….the quality while playing vinyl (and anything else) is amazing! Randomly I get a low rumble when playing vinyl (never had it happen when streaming music). I have read others having this issue….wondering if anyone has found a solution? It's so frustrating and seems hard to replicate to troubleshoot. When it happens though it's unlistenable. Any thoughts?