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The controls for surround have vanished , such as full vs ambient etc. the only option is to reset and it doesn’t seem like it will even do that. 

Gears / pick Room / Surround Audio / Music Playback / choose Full or Ambient.


The controls for surround have vanished , such as full vs ambient etc. the only option is to reset and it doesn’t seem like it will even do that. 

Check your app is fully up-to-date at the App Store or Google Play.

Also go to Settings - Manage - System Updates - Check for Updates. 

Also check you are looking in the right place, per the reply above, but if so, also have you tried force closing the app and re-opening?

Or logging out and logging back in again?

Or uninstalling the app and reinstalling?