Fix & Optimize

Where is the best place to install beam? On wall with Tv or on a Tv stand unit?thanks

I cannot scroll down beyond a certain point when I want to choose an artist to listen to in the Amazon Music app within the Sonos app. It doesn't happen when I use the Amazon Music app alone. How can I fix this problem. 

Hello, I heard that some sound bars allow to add TV speakers as additional to the system.My Sonos Arc bar is connected to LG G4 TV .Is  it possible to? thx

Want to remove 2 era 100 that I thought I could use as front surrounds with my Arc.  I want to give them as a gift and I can’t if they are registered to me. 

I’m experiencing an issue with the Sonos Ace where there is an audio delay when watching live streams or playing games when connected via Bluetooth. Has anyone else encountered this issue? Will there be a firmware update in the future?

I have an Arc, 2 Play 1’s and a Sub Gen 2.  I am upgrading to Arc Ultra and Era 300’s and keeping the Sub.  I have the Era 300’s now but I’m waiting on the Arc Ultra.  What is the procedure to replace the old components?  Thanks.

Disappointment doesn’t even begin to explain how I feel right now. After a significant investment in SONOS products (which we LOVE), after surviving SONOS-GATE with the S1/S2 app debacle (we were very thankful to keep our fully functioning, amazing sounding original speakers), now my app cannot connect to my network at all. I spent an hour without figuring it out before finding this community, which I am thankful for.SONOS…. I beg you, please fix this app or revert back to the old one. I start hosting for the holidays in 6 days and this is seriously stressing me out.

Does the Sonos sub 4 have the same power cable as the Sonos gen 3 ?

I’m using a pair of Era 100 speakers in my home office and decided to connect them to my laptop/docking station using the Sonos line-in to USB-C adapter. While both speakers are playing audio, the one not connected via line-in keeps losing sound every few seconds before coming back, almost like it’s cutting out.Interestingly, this issue doesn’t occur when I use other inputs like AirPlay or stream wirelessly from the Sonos app. It seems to be a line-in specific problem.  

Using the google assistant for years on my one, we bought a beam gen2after trying the assistent on the beam we want to switch back to the one. Deleted the assistant but not able (on beam or one) to add it.after pressing in sonos app, add google assistant, we get redirected to assistant app (iphone or ipad tried several). After a few steps it ask for credentials sonos, we get the login page, login, then is says adding but stop halfway…. See picture  

My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”. When I try to update, the system ask for verification from the system owner.  I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck.  It is old speakers so I use the S1 app. I would like to reset it all to fabric settings  Is there any solution I can try in order to get the system to play again? best regards Torben

Sonos said they finished repairing the problems caused in the spring app update. If so, why are the speakers at my house continue to experience the same problems of unable to connect as it has been for months now. I've updated, Sonos has updated. Nothing here has changed.  Why?

Hi, thinking of upgrading from SL one to era 300. Considering buying two Era 300 and doing stereo pair. Challenge is that I want to put them on the window sill, and the diameter there is about 5 inches, which work well for the SL one but may be too small for the Era 300. See pictures attached. Do you think I can still place the 300s there? Green circles are where I’d be locating the speakers (and where I currently have the Ones now). I don’t feel like putting them on stands as I don’t think the area would look good. Alternatively, considering the Five, which would fit well.Any thoughts appreciated. Thanks.

I cannot believe you guys removed the optical input on the Arc Ultra. I had a playbar (which function just dandy by the way) with optical input and bought your hype about how much better the arc Ultra is and I’d get a discount to upgrade. You neglected to mention that the optical input from my system would no longer function and I basically bricked my entire freaking system because I have a Samsung Frame that connects to its controller 25 ft away and brings in optical back to the speaker. You EVEN CHANGED THE FREAKING POWER PLUG and I had to tear my whole TV off the wall just to change out the damn power cord. WHAT THE HELL WERE YOU THINKING!?!?!? Guys I can’t begin to tell you how pissed I am right now. I’m going to have to call the sound people who set this up and pay HUNDREDS of dollars just to straighten this crap out. I swear I would love to get my hands on the genius who did this. Especially without putting it ANYWHERE to warn people. 

The power amplifier has stopped outputting sound. all other aspects (front end; WiFi, etc. are still working.  Inside on the main card I found the main amp power supply is supposed to be 36v. In my case it is only 17v. All low volt supplies are present and correct. Has anyone else experienced low supply volts and what did they do to fix it. Can’t find any broken diodes on the board. Does anyone have a circuit diagram?? BR Pete D.

Hi everyone,I recently bought 3 Sonos speakers, I'm slowly building up a sound system throughout my house, and it's turning out great.I also have an Alexa speaker, an Echo Dot, which also sounds good, and I would like to, if possible, have music playing through all the speakers, both the Sonos and the Alexa one. I followed the instructions for everything, but when I want to create a room for a group of speakers, the Alexa app only sees the Echo Dot and the Sonos ones say they are always offline. However, if I ask the Sonos to play music with Alexa, it plays without a problem but only on the Sonos speaker.Has anyone managed to have music playing simultaneously through both Alexa and Sonos?The Sonos devices I have are 2 ERA 300 and 1 ERA 100.Thanks for your help!Regards

Just installed a sub mini to my system (sounds amazing). I’ve noticed the sub audio level keeps resetting to 0 (zero) and I have to reset it to it’s onrigial level (8). Any solution for this?

Hello,I have a pair of Era 300 connected in a stereo pair and a Sub Gen 3 added to that.The problem I’m experiencing is when connecting to LG OLED C2 via Bluetooth the sound drops from the left Era speaker for a couple of seconds every minute or so.I tried resetting the speaker (unplugging for a while and reconnect) and applied all the available software updates, but no luck yet.How can I fix it?Cheers

I would like to connect the soundbar Beam with the speaker Move 2. Is it possible? 

I have Alexa Echo and Connect:AMP ceiling speakers  in the same room, which can play music to the ceiling speaker,  but it stopped working,  I have tried todisable the Sonos Skill remove the speakers from the alexa app  uninstall amazon shopping app re-enable the sonos skill add the speakers backon alexa devices page the speakers shows and with “online” (no green dot) under it, but once clicked on the device, i got “Device offline , Some settings may not be available”when i play music on Echo, select play on devices,  the speakers are grayed out Tried the above steps several times, just can't get it working again .  Any advice would be highly appreciated! 

Bonsoir ma playbar fait un bruit bizarre J'ai l'impression que un haut parleur est HS Un petit woofer côté droit...

My fiancee had to change Sonos account email and now we can't control the system at all - it keeps telling us to log in as system owner. On website it also does not show any systems registered to her account. Any solutions besides factory resetting some 10+ speakers?

Installatie voltooien van Sonos era 100 lukt niet Moderator Edit - Translation by Google:Unable to complete installation of Sonos era 100

We have recently bought a new Samsung tv. It does not have digital optical so we purchased an hdmi to optical converter from sonos. However after plugging this into hdmi arc slot on tv and connecting to optical port on playbar, it still does not recognise the playbar. Any ideas on what we can do?

I'm trying to set up a new sonos system and adding a ray to it. It finds the ray just fin and connects to it. But when I need it to connect to my wifi it fails. Have two wifi networks non of them working. And the same when trying to connect it via the Ethernet cable after the 3 failed attempt. Even more strange if I connect it via Ethernet before powering it on then when getting to the wifi setup it can't find any networks. If I enter the network name my self it still fails amd doesn't even give me the chance to use the Ethernet