Fix & Optimize

When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons. Prior to this I was having a lot of software issues with it, it needed a factory reset at least once a week to function normally.  It’s essentially an expensive paper weight, any idea what is wrong with it? Any advice to get sonos to replaceit?

White light on won’t respond to power button for 10 seconds. I can hear the switch click.  tried The Play/Pause hold and then power button.  nothing.  Suggestions?

Hi Sonos Team,Since the recent app update, I’ve encountered several critical issues:1. *All my products (Playbar, Sub, Sonos 1 x2) have disappeared from the app.*2. *I performed a factory reset on each device to reconnect them, but they are not reconnecting.*3. *The Playbar shows an error indicating it's connected but doesn't appear in the app.* I’ve attached a screenshot of this error and followed the suggested steps without success.4. *The Sonos 1 speakers get the same error message as the Playbar.*5. *The Playbar does show up on my WiFi network.*Everything was working perfectly before the update without any issues. Please advise on how to resolve these problems as soon as possible.   

I changed my Amazon password.  Now I can’t use the Alexa voice assistant thru Sonos. I went to the app - and when I try to add a voice assistant, I am told that Alexa is “Already added”OK but it’s not working. So then I go to the “Voice Assistants” option under Settings > Manage -- and I see no Voice Assistants listed.  So there I tap the “Add a voice assistant” option and I am taken to a list which tells me Alexa is “Already added.” Sonos - please fix this bug.  Or can someone tell me how to work around this failure?

I know the warranty is for only 1 year, but as my luck would have it one of my Amps just stopped working will not power on. So I called support knowing it would be bad news, but thought hey since my wife wants me to remove all Sonos speakers after the app update since she hates the new app and I know it’s a huge big issue for a lot of people, so I thought maybe Sonos would send me a refurb replacement once I shipped my broken one back. That seemed fair to me and my wife will not see I had to spend money on any Sonos products and everything would be back up and working for me. However, I was met with strong push back that all Sonos could do is give a 30% discount. Again, totally get it and hey 30% is better than nothing, but right now when the company is trying to keep any loyal customers they still can (and boy am I loyal I have my entire house all rooms with Sonos and I also did my parents house the same way as well) and thought maybe they would be more flexible with their warranty du

I have a house literally full of Sonos…please please explain why your App is sooo poor?  Cant search Amazon Music or Spotify Cant change volume Can’t change roomscan do all of above on Alexa…however funnily enough sound quality isn’t quite the same …Please please sort it out!

I have been listening to Apple Music on my Play 1s from my MacBook Pro for about two years without any issues. A few days ago I swapped out my old router for a new eero Max 7 and have been working through the usual issues.  Now Apple Music doesn’t show/recognize my Play 1s.  After extensive time with Sonos tech support, they said to delete the Sonos app on my MacBook Pro and re-install it.  I was able to download the 63 MB dmg file from support.sonos.com/downloads but the app wouldn’t install when I tried to drag it from “Sonos” to “Applications”.  Apple says it is an incompatibility problem with the Sonos app and I tend to believe them.  I have reset and reinstalled my Play 1s on the new network using the Sonos app on my iPhone and I can play from Apple Music on my iPhone to the Play 1s without any issues.  How do I get the Play 1s to show up on Apple Music on my MacBook Pro?

Just picked up a discounted roam 2 and I am having a HECK of a time getting it to work like a sonos speaker.Aside: I’ve learned done research at this point and learned about the issues with the controller app update. I didn’t actually touch the sonos apps often - mostly just played directly to my previous One SL from apps or airplay. When that speaker stopped working recently I sold it and used the money to buy this one.I mention the SL because I assumed it was no longer working due to being out of production, or maybe because I had recently switched to mesh (TP-Link Deco) wifi.Long story short, i got the new Roam 2 to connect to my mesh wifi in 2 or 3 tries yesterday (after a factory reset and logging out of the app, first setup failed on ‘need to update your Roam’). Then this morning app says it doesn’t detect my system. I’ve tried to add it with factory reset and logout 4 or 5 times, and i’ve gone into my mesh wifi settings to tell the router to keep this devices on the 2.4ghz netwo

My two-month-old Move 2 has been on the charging base since I last used it yesterday but now, the app doesn’t detect it, the power button does nothing, and when I lift it out of the base and put it back, a solid orange light comes on briefly at the bottom and then vanishes. Any ideas on what’s gone wrong with it, and how to fix it? Thanks.UPDATE: After many attempts at hard resetting, the Move 2 suddenly came back to life and wasn’t even reset, so all my config and services were intact. Very strange, and I hope it doesn’t signal more problems ahead, but I’m happy for now.

Trouble setting tv as source with playbar

The S1 desktop controller has been working perfectly. Today, however, one of the speakers stopped working. I reconnected the speaker using my iPhone. It is now working - but the speaker is not working on the desktop controller. ]The system says the S1 controller is up to date. What is the problem? How can I fix it?

Hi all.Its August 22nd, am I the only one that is still getting the dreaded 913 error?Since the problem started in May there’s been lots advice on here as to how to fix the problem and I’ve tried everything that’s been suggested without success unfortunately.You name it, I’ve tried it.I’ve got thousands of songs on my computer which I can’t play. There doesn’t seem to be much on the Sonos Community board about this recently so just wondering if Sonos have updated the app (not with me) or others are still suffering to?I was thinking of getting a NAS Drive, but then I could be wasting hundreds of pounds if that doesn’t work either. Also, is a External Hard Drive the same as a NAS Drive? (cheaper) does it do the same job?Or are we just having to play the waiting game from Sonos?I’d be pulling my hair out….if I had some.Many thanksPaul     

Until today, my SiriusXM service in Sonos was working perfectly. Now, none of the channels work. I tried to reauthorize my Sirius account. Didn’t help. I removed the account and tried adding my Sirius account again. I’m in Canada so I selected the Sirius XM Canada option. I enter my username and password and it says “Connection error. There was a problem adding the SiriusXM Canada account.” There’s nothing wrong with my credentials and I can log into Sirius. So I tried adding SiriusXM (not the Canadian one). This time it works, but all the Sirius channels are greyed out after the service is added. Anyone know what’s going on?My Sonos is working fine other than that and I can use other music Services like Amazon, Apple Music...

Bonjour,J’ai la chance d’avoir un appart et une maison, les 2 équipées de Sonos. Quand je vais de l’un à l’autre, à chaque fois on me dit que le système Sonos est introuvable et qu’il faut aller dans les paramètres système. Et quand j’y vais, mon système est présent. C’est vraiment pénible … même si je suis bien conscient qu’il y a plus grave dans la vie. Moderator edit:Google Translate- Hello,I am lucky to have an apartment and a house, both equipped with Sonos.When I go from one to the other, each time I am told that the Sonos system is not found and that I have to go to the system settings. And when I go there, my system is present.It is really annoying ... even if I am well aware that there are worse things in life.

I was unable to add my music library. It had worked fine in the past but it was lost with a macOS update.I called Sonos support and after waiting over an hour I was connected.We went through the screen sharing and the support rep (who was very hard to understand) tried many times to sort it out. He failed and asked me to hold so he could talk to another level of support. No one was available so he created a ticket and I was told to expect an email in the next few days to schedule a lever 2 call.I got the email this morning that provided a link to a scheduling calender.The calendar was empty of time slots.At the top it says “Select Service Appointment Time” and has a drop down with a very long list of time zones.There is a button to move the calendar a week at a time - and a button to select a day on a full calender.Eventually, by moving weeks ahead I see an appointment time appear on the calender for 8:30am two weeks from now. That time will be difficult so I looked another week ahead

I'm setting up Sonos Era 100 for the first time. My phone recognises the speaker but when it say 'getting it ready' it loses connection.

Ich versuche, in der Android App den Anweisungen folgend, die Systemkontrolle auf meinen zweiten Account zu übertragen. Komme bis zum Fenster mit der Bezeichnung “Bei Sonos anmelden”, soll mit Klick auf den “Weiter” fortsetzen. Der Klick bewirkt leider gar nichts.Die app auf dem PC ist gar nicht für Verwaltung geeignet.Vielleicht schickt mir Sonos ja ein iOS Gerät, da soll es angeblich mit gehen?? Moderator edit:Google Translate-I'm trying to transfer system control to my second account following the instructions in the Android app. I get to the window labeled "Log in to Sonos" and am told to click "Next" to continue. Unfortunately, clicking has no effect.The app on the PC isn't suitable for administration at all.Maybe Sonos will send me an iOS device, apparently it will work with that??

Hi there,I have several Sonos products on my network (ERA100, ERA300, ...). I purchased and set up a Sonos Beam Gen 2 about 2 months ago.  For a few days now, the white LED on the Sonos cover has been blinking and the device no longer appears in the Sonos application.The Sonos is not connected to the ISP's modem/router wifi. I have a mesh WIFI Orbi to which all my devices are connected. No changes have been made recently.I tried to recover it using the 'missing products' feature in the Sonos application. No luck. At the end of the search, the application tells me that it didn't find the device.I also tried resetting the Sonos Beam to factory defaults. I plugged in the power cord while holding down the 'join' button (from a few seconds to 1 minute). The LED never flashed orange (and therefore never turned green). In fact, the LED always flashed 'white' during operation.Conclusion: the Sonos Beam 2 does not appear in the Sonos application. The 'missing products' process in the applicatio

Let’s face it, the new app is still rubbish. It should never have been launched in this state, clearly wasn’t tested and although the CEO finally admitted there are major issues it was all too little too late. Perhaps he (or his board) should be thinking about him taking FULL responsibility for this shambles. I still miss features from the old app (as mentioned many times in this forum) and simple functionality is very poor. I have four Sonos systems in my house and the simple act of switching between them is constantly an issue. It fails to switch. It ends up playing in the wrong room or returns a ‘couldn’t connect - try later’ message. So infuriating. You say you are working “day and night” to fix the issues, but are you really? It doesn’t feel like it. You have many customers who have spent a lot of money on your kit trusting it will work as promised but it clearly doesn’t. I for one am looking at alternatives. I know I’m not alone. 

Hi,I am posting this question on behalf of a relative who owns several SYMPHONISK bookshelf speakers for her place of business but doesn’t have the slightest bit of tech knowledge to solve her issue - and neither does any of her employees btw.The issue I am hoping to solve is a long standing issue that her employees have reported (very vaguely) and last week-end I was at her place of business trying to to fix whatever issue she might have had making the speakers work reliably and at the end of the day, I couldn’t tell what was wrong since I was able to set them up correctly at my first attempt and never witness any issue.Apparently, the whole setup kept working as expected up to and including last Monday. Nonetheless, she called me this morning to tell me it started crapping out again and I asked her for a clear and precise description of the symptom(s) and now I have something to report:It appears the sonos app (or link or whatever) causes any random speaker to be “unchecked” from the

I’ve recently moved house and changed WiFi networks.  I’ve followed all the steps in resetting the 3 speakers I have and connecting them to the app - the app confirms every time I’ve tried that they’re now connected, plays the chimes etc etc. Also when deleting the app and reinstalling to see if it would work it identified all my speakers on the network when signing in. However, I still can’t view ANY of my devices on the app, it still shows as ‘No products found’ even after it’s just confirmed they’ve been added… I’ve tried resetting the WiFi, deleting and re downloading the app, factory resetting all the devices again and still at a loss. Tried support chat but nobody is available and nobody is answering the phone lines.  If anyone could please help that’s maybe had this issue before 🙏🏻

After returning to house having been away for 4 days all my music services are gone! They are grayed out and non functional. Tried to add Apple, Prime and Sirius and in every case it won’t work…says try again!! Any idea what is wrong now with this crappy app??

Apologies as I’m sure this is already widely complained about and discussed. Since the major app update my volume control on my app has been hopeless. Is there anything I can do to improve things as my multiroom system has become almost unusable.

Since software update, I can’t search my library by first letter or name on the app…. When I list albums, compilation albums have the album title listed for each individual songs, so have the album over and over listed, making a very long scroll list. I long for a search button. 

I have 8 rooms grouped together. When I want to adjust the sound volume in any particular room I need the volume adjustment to stay up longer than 2 seconds so that my eyes can fine the correct room annd adjust the slider. It’s frustrating chasing after the dialogue as it closes prematurely. Sort of feels like whack-a-mole.