Changed Amazon Password

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I changed my Amazon password. Now I can’t use the Alexa voice assistant thru Sonos.

I went to the app - and when I try to add a voice assistant, I am told that Alexa is “Already added”

OK but it’s not working.

So then I go to the “Voice Assistants” option under Settings > Manage -- and I see no Voice Assistants listed. So there I tap the “Add a voice assistant” option and I am taken to a list which tells me Alexa is “Already added.”

Sonos - please fix this bug. Or can someone tell me how to work around this failure?

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kenclem7Author

Contributor I

I left out one detail… after changing my Amazon password, I had Amazon sign out of all devices. I wish I had not done that but I was dealing with a hacking threat.

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Belly M

This is another feature Sonos left out of the new App.

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UKMedia

This is another feature Sonos left out of the new App.

I’m not sure it was missed but it is on a the ‘known issues list’ - either way, there’s nothing you can do until an update is released. I suggest that you have a look at the post below for :

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Remember: Sometimes Red Wine helps :)

A

Arthorn

Contributor I

I shared the same problem with Kenclem7. I don't know what to do either. I need help too.

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UKMedia

Somebody has posted that logging out and maybe removing the Amazon shopping app fixes this, so may be worth trying.

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Remember: Sometimes Red Wine helps :)

M