Changed Amazon Password

Forum|Forum|2 years ago
May 23, 2024
10 replies
276 views

I changed my Amazon password. Now I can’t use the Alexa voice assistant thru Sonos.

I went to the app - and when I try to add a voice assistant, I am told that Alexa is “Already added”

OK but it’s not working.

So then I go to the “Voice Assistants” option under Settings > Manage -- and I see no Voice Assistants listed. So there I tap the “Add a voice assistant” option and I am taken to a list which tells me Alexa is “Already added.”

Sonos - please fix this bug. Or can someone tell me how to work around this failure?

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K

kenclem7Author

Contributor I

I left out one detail… after changing my Amazon password, I had Amazon sign out of all devices. I wish I had not done that but I was dealing with a hacking threat.

Belly M

This is another feature Sonos left out of the new App.

UKMedia

This is another feature Sonos left out of the new App.

I’m not sure it was missed but it is on a the ‘known issues list’ - either way, there’s nothing you can do until an update is released. I suggest that you have a look at the post below for :

Remember: Sometimes Red Wine helps :)

A

Arthorn

Contributor I

I shared the same problem with Kenclem7. I don't know what to do either. I need help too.

UKMedia

Somebody has posted that logging out and maybe removing the Amazon shopping app fixes this, so may be worth trying.

Remember: Sometimes Red Wine helps :)

M

mares71

Contributor I

Just found this as i have exactly the same issue. Any resolutions…??? Please??