missing music services

Question

After returning to house having been away for 4 days all my music services are gone! They are grayed out and non functional. Tried to add Apple, Prime and Sirius and in every case it won’t work…says try again!! Any idea what is wrong now with this crappy app??

Starmont · Accepted Answer

Didn’t help…so you know what worked it was a total hard reboot of all my speakers!

Corry P · Answer

Hi@StarmontThanks for your post! And, apologies for the delay.I’m sorry to hear of the issue you are having with your music services going missing. We are aware of this issue affecting some users and are investigating, but do not have an ETA on a resolution.In the meantime, please try the following workaround:Workaround:Close & Reopen the Sonos App:How to force quit an app on iPhone, iPad:Swipe up from the bottom of the device. If your device has a home button, double press that instead.This will bring up a carousel of all the open windows on your device.Swipe the app you want to close. It will disappear from the carousel.Reopen the app.How to force quit an app on Android:Open the Settings app on the Android device.Scroll the list and tap Apps, Applications or Manage apps.Scroll the list to find the app to force quit.Tap FORCE STOP.OR(optional) On certain devices like Samsung, tap Application Manager (the button to the left of the Home button), then swipe Sonos app up and off screenLog Out / In to Sonos Account via the New Sonos Controller (User icon »Sign Out,sign in via button on Home Screen)Adding another Music Service, may prompt for the others to appear. (User icon »Content Services »+Add Content Service »Back/Cancel)I hope this helps.

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