Fix & Optimize

My sockets tripped last night, I think I’ve just discovered why. The power cable in my playbar has melted and there’s a mark on my TV stand that looks as though it sparked. The cable is completely stuck into the device. Has anyone else experienced this? Support are closed until tomorrow, I’ll be giving them a call first thing.  

Whenever certain devices are powered up (like our computers), the move connects to that device even though it is playing music from another device (like our mobile phone).  I would like my computer not to automatically connect when I boot up but I can’t find anywhere how to do that. The only option I have found is to remove it, which is not what I want to do.

On holiday with my Sonos Roam initially paired with my iPad, then my wife wanted to use so I forgot the device and she paired. On reversal, I have lost all Bluetooth connection and cannot pair. Roam shows only flashing white, green or red light but no blue. I want to reset but it seems can only be done through original network  - but we are in out hotel and so cannot connect. It asks if I want to reset via another I.e. hotel network but this doesn’t seem possible. Is there a way to pair the Bluetooth connection without going through initial setup via the home network? This is the second time in three months this has happened and means I will have to stop taking the Roam on holiday if I keep experiencing this level of drop out.

This would be very helpful and help with troubleshooting.

What is the point of having Alexa built into your Sonos One if you cannot combine it with your existing Echo and/or Echo Plus speakers to be able to play music throughout your house.  I have two recently purchased Sonos One speakers and was getting ready to add the Sonos Play Five, but that decision has been back shelved.  I can’t justify the $550 cost when it cannot be combined with my other Echo speakers for an EVERYWHERE experience when playing music!!! So dissapointed.

I just wanted to say I connected my beam to a wired AV receiver speaker setup by connecting my XFINITY cable box digital audio toslink output with adapter to HDMI input on the beam. All audio perfectly synced- that’s if you have a cable box with digital audio out.

I currently have the hub3 anad have received an email from Virgin saying I can upgrade to the Hub 5 for free. I had issues when I upgraded to the hub3 because I had multiple wired speakers and the Hub3 wouldn’t play ball so I’m a bit concerned that the new hub might have different issues with Sonos.I’d be interested to hear if anyone has this new hub and if you had any problems.Thanks 

Please ask the engineering/coding team to incorporate Amazon’s ability to change the wake word and change the voice settings. Very frustrating that these options still are not included and Sonos is still essentially ensuring the virtual assistant stays gendered. Shouldn’t be that difficult and right now appears to be lack of priority/care. 

Hello - I am about to start with the Sonos System. Debating how I should go about setting it up. Open kitchen / living room concept house. Going w/ Arc, sub, amp (2 ceiling speakers for rears).I would like to setup a kitchen speaker so I'm not blasting the volume all the time. I have read on here that putting 2 Ones or a single Five in the kitchen would be delayed when grouped to the TV audio...Is that true? How do I eliminate the delay?  Also, go with 2 Ones for the kitchen or 1 Five? TV audio most of the time but also music. Could also do  Moves right?

Well, if it’s a day that ends in “Y” I must be troubleshooting something with my Sonos.Today’s issue is vexing - I dialed up my iPad and the Play 1 in my office wasn’t listed anymore. (Four other Play 1s and the pair of 3’s were there). So I tried to “Add Missing Device” - no avail.I was about to move my desk to get the speaker and go down and climb around the router and plug it in when the missus said, “YOu must have fixed it - look it’s here in my phone!”So cool. Then I went to my office and…Long story short:Play 1 is missing from some controllers. It’s the Office Play 1, not other four Play 1’s or the paired Play 3’s. It’s missing from the Windows PC controller and the iPad controller, it is not missing from the Android controller. All apps are up-to-date. This Play 1 is connected wirelessly, as are all but one of the Play 3s. I first noticed this today. The system has been installed for over three years. Trying to “add” it does not seem to work.

This is a completely speculative question that can’t be confirmed yet but I’m just wondering if people think it’s possible. Based upon what I’ve seen and what’s coming up, it really looks like a strong possibility to me.Sonos previously purchased a voice assistant company called Snip a while back and it’s currently looking to hire someone to lead their Home Theater OS department. While thinking about how they could then use their own voice assistant to control not just music but TVs as well, I also remembered that Matter is being delayed to this Fall as well.Suddenly this all made me realize something. What if Sonos is going to take advantage of this and create not just a music/tv voice assistant but a full blown home voice assistant that suddenly will have access to tons of Matter compatible devices this Fall, thus making Sonos no longer dependent upon third-party voice assistants like Google, Alexa, & Siri?Be interesting to see how this unfolds and if it becomes a reality or not.

Why is my Sonos Beam (Gen 2) and all Sonos products randomly turning off? 

Hi, i managed to fix the defective power supply so that the voltage can be measured. I have 230v ac and 220v dc on the bridge rectifier, 100v on the large capacitor, but unfortunately no voltage is passed on to the output.Has anyone an idea of ​​the reasons why?

Dear Community,I have two Sonos 5 connected via Airplay to my Apple TV 4k. Initially everything worked. But now I noticed a very annoying Problem.Everytime I stream music via Apple Music or Spotify and stop it for some time (a few minutes or after Apple TV goes to sleep) and then press play again there is no music coming from the speakers.  It seems like the Airplay connection goes to sleep and won’t wake up again. I have to reconnect the speakers.is this Problem known? And is there any solution for it?

Can I connect Sonos Arc direct to HDMI input from blue-ray player. If a Blue-ray player has 2 HDMI sockets can I plug one to TV and the other (audio output) to Sonos Arc? My TV doesn't have eARC so this would be the only way to get Atmos sound from my blue-rays. I know that this is not an ideal solution as I would need to swap the HDMI cables to the Arc depending whether I am using the TV or the blue ray as sound source for the Arc. If anyone knows of another solution, please let me know

Hello,Yes, its another one of those posts. Im sure you have seen them time and time again...as individual issues yes, as a collective, maybe...but I am at my wits end. Now im not stupid, I have already gone through all the common fixes, twice, three times and I cant get anywhere.Collection: 10 Ikea Symfonisks and 2 Sonos Play 5, connected with a bridge.Problem: My collection of Sonos speakers on my network simply cannot play a song, together for any length of time, songs drop, skip or simply fail to play...I am at my wits end.I have tried:Various ISPs - currently on a 50mb line.Sonos Boost - made no difference, currently not used.Streaming Services - no difference which one.Routers : have used several, purchased a new one less than a few weeks ago, no difference...Bands - have tried 2.4 & 5Channels - have tried all when boost was installed.Networks - had a dedicated network for Sonos only - no difference.Speakers- have rebooted and updated all devices.Error Messages - Have had ever

Still frequent interuptions, mac pro, cable network, everything fine, but the sonos software does not work. Tried different Routers etc. the problem is the sonos system

I wanted to share how I solved an annoying problem with my setup in case it helps anybody else. Set-up: Beam, Sub, 2 x One as a surround-sound set in one room; One in kitchen, near router; Symfonisk in study. None of them connected to ethernet. Problem: Everything worked perfectly (for months) until, earlier this week, the Symfonisk stopped connecting. The white light was on, but the app couldn’t see it, and if I pressed the play button, the LED just flashed red. Failed attempts to resolve: I tried everything (or so I thought) to diagnose and fix this.  Rebooting Symfonisk, rebooting router, rebooting other Sonos components. I did a factory reset on Symfonisk multiple times. I tried setting it up with and without ethernet connected. I tried changing channels on the wifi router. You name it.  Result: It didn’t matter what I tried. I could sometimes get the Symfonisk to appear in the app again, but it would invariably disappear from the app when I tried to use it, or cause the app to han

Over the past several months, SiriusXM has had more and more issue.  The issues include:New favorite channels not showing in the Sonos App -  nothing new added over the last few months shows No favorites showing in the app -  as of today, I get an unable to get content message Live channels missing from the list (Classic Rock Party is in the SiriusXM App, but not Sonos App)This has progressively gotten worst.  I have confirmed in the SirusXM app all the channels are working and my favorites are saved.I have logged out of the Sonos App, clear the data, rebooted everything and logged out of SirusXM.  None of this has changed anything. The Sonos status page shows SiriusXM does not have issues.  What is causing this?

Bonjour à tous. Je suis Français et m’adresse aujourd’hui à la communauté car mon problème semble insolvable : Depuis plusieurs semaines il m’est impossible de mettre à jour mon système SONOS sur l’application SONOS S1 sur iPhone, iPad ou Imac. J’aimerai ajouter un service de musique, APPLE MUSIC et je ne peux pas. J’ai en permance le message : “PROBLEME DE MISE A JOURUn Problème est survenu pendant la mise à jour de votre système Sonos”Code d’erreur 1101” Ce code d’erreur signifie que vos appareils Sonos ne peuvent pas se connecter aux serveurs Sonos. Je précise que tout fonctionne sur sonos hormis ce problème de mise à jour. J’ai accès aux pièces et à mes services de musique déjà installés.J’ai essayer de :Redémarrer mon système et mon modem. De réinitialiser mon modem et mon système sonos  de connecter l’un des éléments en filaire (un par un) La hotline Sonos n’a pas trouvé le problème en remettant le problème au niveau de mon fournisseur internet ORANGE. Ce dernier me dit que tout

Hello all,I just received my Sonos One SL and I am experiencing some latency issues when using Spotify.When I push “play” or when I go to a specific time in a song there are some latency (around 2s) before the song actually start again. I do not have the same problem when I pause the song, it stops right away with no latency at all.The Sonos One SL firmware is up to date and I tried to connect it through wifi and trough ethernet cable and always the same issue. I also tried to control it through different devices (iphone, laptop...) and same results.As this is my first sonos, I do not know if this is normal. Any ideas?

And its back, the S2 nag screen has reappeared and I can’t turn it off.I did a reset through more options but the nag screen comes right back and locks everything down. No x’s no Close, No 3 dots.And yes I have the latest version form StoreDoes anyone know how to get past this? it is seriously beyond annoying

Sonos Arc is connected to TV using HDMI ARC. sound goes down to zero automatically. When I increase the sound it goes down automatically. Diagnostics no - 1355747357 please advise

I started to question on how the strict quality check was done on these Sonos Subs.  I wonder if anyone  out there knows.  I have my Sub that I purchased back in December 2018, about 3 years old, that I found no longer working all of a sudden.  This sub was used less than normal as we enjoyed our entertainment with few movies and TV shows.  It was always placed at the same location by our TV.  The cover is collecting dust but the sub itself is till without finger prints and shiny.  Unfortunately the sub is no longer working and our 5.1 surround system is no longer.  No light response despite the 20 second hold and change of power plug.  Is there another trick I may not be aware to fix this or my 3 year old sub is simply out of luck?Harry

When playing Amazon Music Unlimited Dolby Atmos tracks through my Arc/sub/One SLs the volume level is ridiculously low. It doesn't happen with HD and Ultra HD tracks. Looked around and found this reddit post:https://www.reddit.com/r/sonos/comments/rc5zqb/low_volume_on_amazon_dolby_atmos_music/ Tested the suggested workaround of simply pausing the Dolby Atmos track and restarting and it automatically fixes the volume every time. Crazy and annoying. But it avoids the problem of manually increasing the volume of an Atmos track only to have the next non-Atmos track blow you out of your chair.