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ATCQ76
Contributor I
Mar 28, 2022 12:52 AM UTC

Sonos Randomly Shutting Off

Why is my Sonos Beam (Gen 2) and all Sonos products randomly turning off?

 

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3 replies

GuitarSuperstar
Lead Maestro
Mar 28, 2022 12:57 AM UTC

What do you mean by randomly turning off? Please give an exact example of what you are experiencing so we can assist you.

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"Receive with simplicity everything that happens to you." - Rashi
ATCQ76Author
Contributor I
Mar 28, 2022 1:28 AM UTC

My Sonos Beam is playing music the randomly shuts off and flashes a white light. 

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GuitarSuperstar
Lead Maestro
Mar 28, 2022 1:41 AM UTC

Does the Beam do this only when streaming music or does it also happen when playing TV audio? What model router are you using? Is the power cable fully inserted into the Beam? Is the Beam plugged into a power strip? Have you tried unplugging the Beam from power for a couple of minutes and rebooting your router?

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"Receive with simplicity everything that happens to you." - Rashi
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