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PearlMikeJam
Avid Contributor I
Jan 21, 2022 4:15 PM UTC

SiriusXM Issues with Sonos App

Over the past several months, SiriusXM has had more and more issue.  The issues include:

  • New favorite channels not showing in the Sonos App -  nothing new added over the last few months shows
  • No favorites showing in the app -  as of today, I get an unable to get content message
  • Live channels missing from the list (Classic Rock Party is in the SiriusXM App, but not Sonos App)

This has progressively gotten worst.  I have confirmed in the SirusXM app all the channels are working and my favorites are saved.

I have logged out of the Sonos App, clear the data, rebooted everything and logged out of SirusXM.  None of this has changed anything.

 

The Sonos status page shows SiriusXM does not have issues.  What is causing this?

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    15 replies

    Ken_Griffiths
    Ken_Griffiths
    Jan 21, 2022 9:53 PM UTC

    Perhaps see the Sonos Status Page re. SiriusXM:

    https://status.sonos.com

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    PearlMikeJamAuthor
    Avid Contributor I
    Jan 21, 2022 10:00 PM UTC

    Thank you Ken.  Nice to see the Favorites is showing as an issue.  It was not when I posted.

     

    The issue on the Status page is specific to Favorites.  Hopefully the other issues I have outlined from the past several months can be addressed.

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      IndyVis
      Lyricist I
      Jan 21, 2022 11:08 PM UTC

      I have same and related issue with SiriusXM in the phone and desktop app.

      None of the Streaming channels (numbers above 450) are available. So, for example, no sports play-by-play. 

      fwiw, everything works fine in the SiriusXM app.

       

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        106rallye
        106rallye
        Jan 21, 2022 11:12 PM UTC

        Sonos knows…..


        https://status.sonos.com

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        Airgetlam
        Airgetlam
        Jan 22, 2022 12:52 AM UTC

        It unfortunate, but that Sonos page isn’t instant, it does take time to identify and post the issue.

        Of course, using the SiriusXM app gives you a completely different access point in the SiriusXM servers that what they’ve assigned to Sonos, so it’s somewhat unsurprising that there’s an issue on one server, but not on another. 

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        Bruce
          PearlMikeJamAuthor
          Avid Contributor I
          Jan 22, 2022 1:58 AM UTC

          Sonos knows…..


          https://status.sonos.com

          Yeah, I just hope they understand it's more than favorites. Channels are missing not related to favorites. 

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            agclark
            Lyricist I
            Jan 22, 2022 3:58 PM UTC

            We have a Sirius XM business account, and for the past day we’ve been missing many of the channels (e.g., no channels below 12 and lots of channels above that missing, too). Everything is working fine in the Sirius web player and Sirius app, so it seems to be an issue with the Sonos connection.

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              PearlMikeJamAuthor
              Avid Contributor I
              Jan 22, 2022 5:30 PM UTC

              I did not mean to mark this answered. Meant to hit like.

               

              That said, status page is showing no issues, but I am still seeing all the problems.  Anyone else?

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                Airgetlam
                Airgetlam
                Jan 22, 2022 5:31 PM UTC

                Yes, there are many threads about this being unresolved as yet by SiriusXM. 

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                Bruce
                ChuckP25
                Lyricist II
                Jan 23, 2022 6:57 PM UTC

                I have the same issue.  For example, the SiruisXM streaming station, Channel 715 - Classic Rock Party, is now inoperable on my 8 speaker Sonos system.  Doesn’t play, doesn’t show up in Favorites, just disappeared from existence, Marty. 

                Help please Sonos.  Get with Sirius, please.

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