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PearlMikeJam
Avid Contributor I
January 21, 2022

SiriusXM Issues with Sonos App

  • January 21, 2022
  • 15 replies
  • 2379 views

Over the past several months, SiriusXM has had more and more issue.  The issues include:

  • New favorite channels not showing in the Sonos App -  nothing new added over the last few months shows
  • No favorites showing in the app -  as of today, I get an unable to get content message
  • Live channels missing from the list (Classic Rock Party is in the SiriusXM App, but not Sonos App)

This has progressively gotten worst.  I have confirmed in the SirusXM app all the channels are working and my favorites are saved.

I have logged out of the Sonos App, clear the data, rebooted everything and logged out of SirusXM.  None of this has changed anything.

 

The Sonos status page shows SiriusXM does not have issues.  What is causing this?

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    15 replies

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    jimco
    Contributor I
    January 23, 2022

    Having the same issue - the only station I listen to with any consistency on Sirius, the Loft 710, is now entirely missing from my Sonos desktop app.  Prior to this it would disconnect after several hours of play for no logical reason. If anyone’s seeing this at Sonos - please get this fixed!  

    ChuckP25
    Lyricist II
    January 23, 2022

    Hey jimco

    i hear you brother.   Sonos please fix this.  Please 

     

      PearlMikeJamAuthor
      Avid Contributor I
      January 24, 2022

      FWIW, I have a Bose wifi speaker and their app is not having the same issue.  All channels are available.  Hopefully this means it is a Sonos issue that they can resolve quickly.

      BRKistler
      Lyricist I
      March 20, 2022

      I would love if Sonos can better sync available XM stations in their app but I have seen this issue for a while so I am not holding out much hope.  CarPlay seems to be set up to use the XM app to drive what channels are available but Sonos seems to have taken older approach to code the channels within their app I believe which IMHO is unsustainable with the large number of streaming options and updates to them.

      Dave_116
      Lyricist I
      March 25, 2022

      I’m getting a range of errors.  Unable to connect, Unable to play selected item, The connection to Sirius was lost, and every now and then the “encoded wrong” message.  And with all of those errors, at other times it plays just fine.  Very frustrating, and a crummy way to listen to Breakfast with the Beatles.  Anyone know of a good reset button that fixes all of this?

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