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Jimmy C
Prominent Collaborator II
December 26, 2021

Amazon Music Unlimited Dolby Atmos low volume thru Arc

  • December 26, 2021
  • 19 replies
  • 1001 views

When playing Amazon Music Unlimited Dolby Atmos tracks through my Arc/sub/One SLs the volume level is ridiculously low. It doesn't happen with HD and Ultra HD tracks. Looked around and found this reddit post:

https://www.reddit.com/r/sonos/comments/rc5zqb/low_volume_on_amazon_dolby_atmos_music/
 

Tested the suggested workaround of simply pausing the Dolby Atmos track and restarting and it automatically fixes the volume every time. Crazy and annoying. But it avoids the problem of manually increasing the volume of an Atmos track only to have the next non-Atmos track blow you out of your chair.

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    19 replies

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    furacaopr
    Prodigy III
    March 17, 2022

    Spoke to Sonos who say it is “normal” behaviour as the radio stream switches between different codecs.

    Well, IMO it shouldn't be considered as normal behavior but as a bug to be fixed. At least I would like to see Sonos acknowledging the issue and including this on their to-do-list.

      Mr. T
      Mr. T
      March 17, 2022

      Spoke to Sonos who say it is “normal” behaviour as the radio stream switches between different codecs.

      Well, IMO it shouldn't be considered as normal behavior but as a bug to be fixed. At least I would like to see Sonos acknowledging the issue and including this on their to-do-list.


      It’s definitely a bug. If it was normal behaviour there wouldn’t be a dramatic volume change when pausing and restarting the stream, without any adjustment to the volume slider.

        buzz
        buzz
        Grand Maestro
        March 17, 2022

        Does a reboot of BEAM or ARC improve the situation -- at least for a while? With respect to ARC, are any channels missing when the Volume decreases?

        Jimmy CAuthor
        Prominent Collaborator II
        March 17, 2022

        Spoke to Sonos who say it is “normal” behaviour as the radio stream switches between different codecs.

        Well, IMO it shouldn't be considered as normal behavior but as a bug to be fixed. At least I would like to see Sonos acknowledging the issue and including this on their to-do-list.


        It’s definitely a bug. If it was normal behaviour there wouldn’t be a dramatic volume change when pausing and restarting the stream, without any adjustment to the volume slider.

        Exactly!!!

        HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
        furacaopr
        Prodigy III
        March 17, 2022

        Does a reboot of BEAM or ARC improve the situation -- at least for a while? With respect to ARC, are any channels missing when the Volume decreases?

        No, reboot doesn't help at all

        furacaopr
        Prodigy III
        March 22, 2022

        Just upgraded to 14.4 hoping it could solve this issue, but not yet 😕

        Mr. T
        Mr. T
        March 22, 2022

        Just upgraded to 14.4 hoping it could solve this issue, but not yet 😕


        I’ve emailed Sonos Support twice with a video evidencing the issue.

        Both times they have came back with the same scripted response. It’s like they don’t even read the email, or acknowledge the issue.

        The other known bug with Amazon Music (Ultra HD not playing when an individual speaker or stereo pair is bonded with a sub gen2) is at least acknowledged by support, but still outstanding after 3mths+ since the launch of Amazon Music hi-res on Sonos.

        furacaopr
        Prodigy III
        March 22, 2022

        I’ve emailed Sonos Support twice with a video evidencing the issue.

        Both times they have came back with the same scripted response. It’s like they don’t even read the email, or acknowledge the issue.

        The other known bug with Amazon Music (Ultra HD not playing when an individual speaker or stereo pair is bonded with a sub gen2) is at least acknowledged by support, but still outstanding after 3mths+ since the launch of Amazon Music hi-res on Sonos.

        You can try forwarding these emails to: ceo@sonos.com

        Mr. T
        Mr. T
        March 22, 2022

         

        You can try forwarding these emails to: ceo@sonos.com


        I did send an email to the ceo address after I initially received an automated response from the support email address saying the mailbox was no longer monitored. Not sure if that was due to not having an open ticket at the time, as it worked for my subsequent reply.

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