Fix & Optimize

Cannot conect Sonus Era 100 speakers to Sonus port

Dear Sonos,I bought a few of your products in Brazil and I can use my Sonos as an Alexa but when I ask it to play a song it says to enable the Sonos Skill on the Alexa App. But there is no Sonos skill on the Brazillian Alexa Skill "store".  So, you have an official webpage in Brazil, you have official authorized retailers, alexa works on portuguese (PT-BR) and Sonos can add Alexa voice control in Brazil. However alexa can not controle my Sonos equipment and make it play a song I asked because the Sonos' Alexa Skill is not available on Brazil.You are a premium brand with excellent products. Please STOP shipping half baked services with your product. This disappoints the costumers so much. I read in other post in this community that the skill has become geo locked and the response the person got was "call Amazon". This is not a problem for a costumer to solve, it is your problem. You get together (or through) Amazon and solve it! Make the ecosystem work as a whole. I do not care about Am

I’m a freshman who just moved into my college dorm and am struggling mightily to get my two One SLs setup. The dorm has two WiFi networks: a secure one that phones, laptops, and computers can connect to, and a bring your own device network meant for use with all other devices (but doesn’t allow phones to access). After being unable to set up my system using either WiFi network, I tried with Ethernet cables (which I tested and confirmed did work with other devices) again without any luck. Curious if anyone has any tips or troubleshooting advice.

Sonos Sub Gen2 not powering up . I have contacted Sonos via the web and they keep asking me to disconnect and hold reset button. I have looked into this before and also checked the power lead with my other Sonos products so I no it’s all ok. No light at all is coming on so I know the unit has died . It is just over 5 years old so will Sonos repair it under the consumer rights act or will it have to be thrown away . For such an expensive sub I was hoping it might not break and last a little longer than 5 years.what are my options?????

My music library is not bringing over or indexing any of the music from the mapped folder.  It had been working fine for awhile using the NAS workaround that has been documented.  The folder can still add fine but nothing indexes.  The entire music library folder is empty even after trying to manual update it.desktop version 16.3 build 80155014Any ideas? anyone? Moderator edit: combined posts

So I factory reset a pair of Gen 1 Play 1's and a Playbase to give to my daughter.  That appears to have worked but I am left with the speakers still showing in my system as disconnected.  Why is there no way for me to remove those completely.  Very annoying.  Further, I am trying to rename a pair of Play Ones to replace the ones I am giving away.  I have tried renaming them several times, they are unpaired, and it keeps reverting back to the old name.  Is this another bug in the App?  

Anyone who can tell me the length of the power cable that comes with the Sonos Era 300? I am located in Europe, so an answer related to the European region would help as other regions might deliver other lengths for the Era 300.

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

I am unable to connect my Sonos One SL to my Spectrum router. Any help is appreciated!

I am having a lot of inconsistencies with utilizing dobly atmos on my PS5. I have my Samsung TV set up with the PS5 connected to HDMI, arc soundbar connected to TV via eARC, and audio settings on the TV set to “pass through” (has PCM, auto, and pass through settings). On my PS5 it is updated and I have the audio settings as such: HDMI device AV amplifier - Channel 7.1 - audio priority Dolby Atmos.I have the Era 300s set up in a square room (high vaulted ceiling) approximately 6-10’ from listening position on sonos brand stands. They are facing the TV which sits on a cabinet only entertainment center with the ARC sitting in front. I have trueplay tuned the room both on the sonos app and with the PS5 controller through PS5 settings. When I look at my sonos app the only time I can get Dolby Atmos to play is the main menu music on the PS5. After trying multiple media services and apps I had mixed results:I sound tested a 4k UHD disc (the boy and the heron), making sure the disc audio setti

Sonos roam charge indicator is blinking with very low density. You almost can’t see the led is blinking. Roam doesn’t react anymore. Already tried a reset. Battery dead?

The old app had the ability to “play in another room” by clicking the three dots to the right of a song or such.  Is this hurried in the new app, or coming, or what?

HiGot a Sonos Connect.It is currently connected via wifi. Will both of the ethernet ports in current setup works a a switch?I mean, can I connect two computers using ethernet cable and connect to internet?The wifi is then acting as an uplink to the router.

I can’t work out why but support said there must be a little maintenance going on - but that was days ago. Why is Apple Music now on the web interface? Or the local library?

Hello,I recently bought a Beam gen 2 and a sub mini and I managed to connect them directly to my PC. It took a while but I did it.The problem with that is that the sound output is only PCM 2.0, and I'd very much like to be able to fully use the soundbar with PCM 5.0 and Dolby.Does someone know how I can "unleash" its potential when connected directly to a PC?Thank you.

I currently am using Sonos 79.01-53290. Like many people, either this or the disastrous Sonos App for iOS and Android or both, I suffered the infamous Error 913 file sharing problem. Fortunately for me, but not for everyone, there was a solution posted on Sonos Community that was a workaround. It took a good month to fix that. And the solution DID NOT come from Sonos help desk but from Sonos Community.I have since stuck to no more updates hoping error free/stable software would eventually come.While I have a choice NOT to update to the latest software, my S2 controller (79.01-53290) now will not allow me to update my NAS music library unless I download the latest version of S2 --- Sonos euphemously says “you will have limited functionality unless you update”. Now thta’s limited functionality alright.I went to the Sonos download page and downloaded without executing the latest version and I can see it says Version 80.1-55014. Questions: Does this work? Any known bugs? Is this S2 Version

I have 15 total speakers throughout my house, the speakers are going in and out.  not an internet issue as the internet is working fine and close to the speakers.  

Strange situation just happened to me.Have owned and used a pair of Play one’s for years now as a surround sound for my Beam. No issues at all.Recently changed broadband provider and was re-pairing all the speakers in the network, when ONE of the surrounds cannot complete the connection process from the app, where it asks the speaker to emit a pairing sound. No sound is emitted at all.Other speaker connects and works, no issues at all, every time. Have tried a factory reset and even when it asks me to press the top play/pause button to try that method, still no sound at all. It was working perfectly until the change of BB provider. Now I have one live surround and one mute speaker. Any ideas about what else I can do?Thanks in advance.

Have tried everything - re-set system but now when I try to add Alexa I get to ‘connect to Amazon then ‘the wheel of death’ with no connection. Driving me crazy, any ideas?

I’m persevering with the new web app controller but this has now appeared on the home screen:  A whole list of BBC Sounds shows, labelled as “Pinned collection” with the error message underneath each one:  “No longer available.  Go to the Sonos app on your mobile device to remove”. I have no idea how to get rid of these. They do not appear under any favourites list on my mobile app.  They do not appear as saved shows in the BBC Sounds Service when accessed via either the desktop controller or the mobile app.  (They are shows that I have listened to via BBC Sounds in the past but they aren’t on any “pinned collection” that I can find). Does anyone have any idea how to get rid of these? Many thanks. Moderator edit: changed “Windows” to “web app” as screenshots show web app, not Windows Desktop controller.

I seem to have acquired a new bug over the last month or so. I have a large (18 unit) installation made up of several generations of Sonos players (all S2 compatible) Recently, one zone has consistently drifted out of sync with other zones when part of a group.  The “drifty” zone is a pair of Play: 1s.  It’s a bit of a problem child anyway, often becoming unresponsive to the new app until rebooted. I have a mesh (TP Link Deco XE75) mesh wifi system that provides solid coverage over the whole house.  The zone that drifts is connected to the same access point as the adjacent zone that continues to play nicely. I have tried rebooting the router and then the APs.  The problem returns almost immediately. Anyone else experiencing this?  Is it confined to the older players?  

I have two Era 100 speakers stereo paired in my Work Room setting and two Era 300 speakers stereo paired in my Living Room setting.The Era 100’s are behaving as they should and show only under the setting name on Airplay.The Era 300’s show as two Living Room settings on Airplay. One is the stereo pair but the other is a total phantom and has no function.I have un-paired and re-paired the Era 300’s and I have totally factory reset both Era 300 speakers, relinked and and re-paired them but still I get the phantom Living Room speakers with no function.Is this a SONOS issue or an Apple Airplay issue? Has anyone any idea how I can fix it?

While my music folder (on an external drive connected to a Mac) finally shows in the app, after various attempts and a lot of forum reading, there is no music in my library. None of the single tracks in the folder, or any of the subfolders, show. I can't find any solutions to this in my searches so far, so wondered if anyone knew what else I might be able to try.Needless to say, this didn't used to be an issue and I was using this folder for years quite happily until the well publicised recent issues ..

I've tried uninstall/reinstall, restart both apps, remove and reconnect..refresh Playlist, pretty much everything I can think of and Sonos will only see about half of my Amazon Playlist. I do have the Amazon unlimited. The ability to play my full Amazon Playlist on my Sonos system on shuffle is about 95% of the reason I have this system and I would really like to figure out how to get it back to working properly like it always did up until recently. Does anybody know what this issue between Sonos and Amazon Music is? Thanks!

My speaker will register on my network but not my app