Fix & Optimize

I have 7 Connect:Amp’s installed in my network.On 3 of them an alarm goes off in the morning, with music from a radio station in Belgium, VRT Radio 2 Antwerpen. This works well in 99% of the cases on 2 Connect:Amp’s. On the other it doesn't work and I keep getting the Sonos signal. Have already tried adding the URL of the channel itself and then selecting it, but it works on 2 and the other doesn't either.Details of the Connect:Amps:Sonos OS: S1Version: 11.4 (build 571128060)Hardware version: 1.16.3.1-2.0Series ID: P100Can someone help me with this? Kind regards,Peter

Two years later it's still not compatible... it's a bit of a disappointment

Anyone else having issues with spotify on sonos. Working fine the last couple of days. My kids asked me to play smooth criminal by Alien Ant Farm (their cousin’s name is Annie).Tried with Alexa, she said playing smooth criminal by Alien Ant Farm from Paul’s spotify…..nothing. Tried again, same result.Went into the app on andriod (samsung galaxy s20 ultra), tried to search but no results came from spotify. I went to my spotify app and could play the song but when I attempted to connect to a sonos speaker it just timed out. I tried to re-authorize spotify which said successful but no change. I then dropped spotify from my services and attempted to re-add. Whilst re-adding, sonos reported: “(500) Sorry we are unable to set up your Spotify account at this time.”Just me, or anyone else having issues?Based in Sydney Australia, using spotify premium.

HelloHave anyone else experienced a Sonos One defective speaker? I ordered 3 Sonos One back in 2021 for my restaurant, they are easy to install, audio is amazing but all 3 of them had the speaker replaced because it started to sound bad, popping, the internal soft speaker part fails and we don’t event turn the volume up to 60% all the timeI replaced the speakers with 3rd party parts from Aliexpress cause Sonos don’t sell the replacement speaker / wooferI guess it was a bad batch but now I am thinking of buying one again , it’s a shame  

I have 3x Sonos Ones and a Sonos Move all with Alexa enabled. We have had the Sonos Ones enabled with Alexa for the better part of 3 years. All of a sudden Spotify will no longer work via Alexa. I have disabled/enabled the Spotify skill in Alexa, removed the Spotify service from Sonos app, and removed Alexa from the Sonos Ones...all with no luck in being able to say “Alexa, play Spotify.” I can use the Spotify and Sonos app to stream Spotify without issue. It seems like this is an Alexa issue or a specific Alexa issue on the Sonos Ones. Is anyone else experiencing this issue?

My sub will regularly go out of sync with my arc - especially when skipping through songs on spotify. Sometimes the sub will stop playing for a few seconds and then come back online but out of sync. I have my arc connected to my router via ethernet. I have my WiFi router and SonosNet on different Wi-Fi channels. The arc is maybe 10 feet away from the sub. I’ve never had an issue with my ones either that are 20 feet away. It’s just the sub that seems to be the issue. I submitted a diagnostic report: 475378171.

Is this an issue or am I being picky? Whenever I call out a station through Hey Sonos, an image of the station is not there, just a grey box even for Sonos Radio HD station. 

I am not sure if this is a bug, part of the lawsuit or what.I have a Nest Audio.I have Sonos Connect Amp powering two outdoor speakers.Sonos is linked to my Google Home.From the Nest Audio, I can tell it to change songs. That is it.It seems it no longer adjusts the volume. It also will no longer play a different artist. For example, if I am listening to Van Halen, if I say "Ok Google, Play Pantera on Pool Radio", it says it can't do that on this device. If I say "OK Google, Next song", that works.Trying to change volume as I said, does not work anymore either.On my phone, if I say "OK Google, play Van Halen on Pool Radio", it will work.Is there something with the Nest Devices that is now broke or a bug?I removed the sonos, readded it, reauthorized YouTube Music. nothing. I tried a second Nest Audio, same thing. It will not do "Ok Google, Play "artist" on Pool Radio".Seems it is just related to the Nest Audio.

Bare with me here:My setup for the past few years since we got our pool is this.Sonos Second Gen Connect Amp (the white/grey one, not the new black one).This powers two outdoor speakers.  I had a google mini speaker outside, that I would talk to while in the pool to change songs, change artist, etc.  This has all been working until I changed to the Nest Audio.Below is my thread I have created on the google forums just for reference. I was thinking of purchasing a Sonos Roam since it is portable and waterproof.  I would use this to tell Sonos what to do while I am in the pool.My question is, can I get it to function similar to the google speaker, where it does not play music, it just plays on the amp and two speakers.For example, if I am in the pool and I tell the Roam to play an artist, it will start playing on the connect amp, and not the roam.  Basically just want the Roam for Sonos voice control.  Can it work like this?I am considering an Alexa device just for this, but all my stuff

Hi Just signed up the group.i have been trying for weeks to resolve a connection issue with my sonos S1 app.i have turned off my BT hub etc etc with no joy.the app won’t work on my mac or my iphone.the error message is :cannot connect to // name - imac /itunes because the server cannot be found. any help welcome.thanks

I’m planning to update my celling speakers and amps. Right now the amps are in the pantry with connection to the speakers and I don’t have wires from TV to the pantry so I can’t use TV as source without delays.  I’m thinking of using one Sonos amp connecting to TV HDMI arc and another in the pantry to power the celling speakers and group them together so I can use celling speakers as TV speakers. Would there be delays in such use case? Any suggestions would be helpful

I have a large Sonos network (majority shown below) so I understand there will be some performance variances across the ecosystem but some of these stats are beyond my skill level. For instance, both the Keeping Room speaker and Theater are within feet of the wireless mesh satellite and I have. I other competing networks in close proximity. The only possibility I can think of is they are seeing one of the other satellites.  Thoughts?  

Just got Sonos Voice Control on my Beam Gen 2.(I have 5 other speakers around my home) I purposely avoided all the other voice Sonos speakers because I didn’t like the idea of Amazon or Google listening in on me, not to mention their annoying voices.  But Sonos knocked it outta the park with their new Sonos Voice Control. The professional actor chosen is perfect.  It is quick as can be and best of all never interrupts the mood or feel of the music.  His voice truly has the class and charm of Sonos.  I like how it listens a bit longer so when you say “Hey Sonos turn it down” you can wait and see if you like the volume, if not, follow up with “More” and the volume will go down more.  This is a nice touch without any chime or voice interrupting the music. You can follow when Sonos Voice Control is listening if you look at the brightness level on the light near the mic. Now I have a massive music library that lives on Dropbox and is meticulously organized in Apple Music(iTunes).  I play my

Hi,About a week ago my beam and two One SL speakers started to randomly mute on and off while watching TV. Now even when the TV is off I will hear beeping from the beam (it sounds like someone taping on an app key board). We will watch tv for an hour or so with no issue but the muting and beeping will start again.  Has anyone else experienced this issue? 

I have the proper Planet Rock plugin (or whatever it is called!) for Sonos and it seems to work every time on my Roam, but on the lounge speakers, if I don’t play it for a day or so, when I then press play on the Lounge it is never able to play - it comes back with “can’t find Planet Rock station” or something like that.I then have to re-select it from my radio stations on My Sonos and then it plays fine. It does the same thing no matter which app I use - I have it on an iPad Pro and on an Android phone. They both have the same issue. 

I've been trying for the last few days to get Sonos Voice to play radio stations but to no avail. I've tried just asking, I've tried specifying '...on sonos radio', it just says it doesn't understand, or it can't find that content. Anyone else have this issue or could offer any suggestions?For info, the specific station I really need to work is LBC (my wife listens to it all the time and until this works I can't switch from alexa) but I've tried various others too.

I am trying to add Sonos voice to a Beam.  The Beam is powered on and is on the latest version (I checked in the app).  I can play Sonos radio on it fine from the app so the Wifi is working correctly.  However when I step through the process of adding Sonos voice I get the end and always get this error:“There was a problem connecting to Family Room.  Make sure all your products are powered on and connected to Wifi”I’m not sure what to do at this point.

Back in 2019, Sonos purchased Snips, a voice platform, with the intention of making “the voice experience on Sonos even better”. Reflecting on my own experiences lately using both Google Assistant and Amazon Alexa, I really hope Sonos is close to launching their own voice assistant soon that can overcome many of the shortcomings of these two voice assistants, especially in terms of playing music.In particular, I’d like to see a voice assistant that can:Play lossless / Hi-Res / HiFi music from a music service Differentiate between your personal playlists and public music platform playlists Play music from your own local music libraryWhat would you like to see it do, based upon the issues and frustrations you’re encountering in trying to play music with your voice assistant of choice?

Why just we just use S1? So is force you to use the newer version “you can control all your devices” - um - NO YOU CANT. What a rubbish product! 

Is it just me or does it feel like Gen 1 & 2 products are just not compatible & Sonos have built a “fix” which simply does not work? Maybe it’s a tech issue - really! 

I’m getting a pair of GoldenEar Triton 2+ floorstanding speakers.  I’d love Sonos and I only care about Sonos as a source.  I’d like to setup:Port  → DAC → Amp → SpeakersI’m curious what external DAC folks have found to be superior to the built-in Port DAC?And if you want to throw in what type of Amp/Speakers that’d be cool too!  I’m considering Cambridge, NAD, Anthem, Parasound.

Over the last 6 - 9 months we have seen this issue intermittently. From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription) choose artist select either Artist radio or an album by the artist or top tracks of artistRESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”Captured a recent diagnostic when it was happening - hopefully it shows something - 1020475143 NOTES: When this starts happening, it can go on for days or weeks. That includes total stops in using Sonons, changing to different music sources (TuneIn Radio, Sirius, Amazon Music), alarm starting the Son

we use sonos in our medical clinic. often when the speakers are grouped, they cut in/out. when i do network speed test we are getting 100mbps downloads so I’m quite sure it’s not a wifi issue. furthermore, i’ve noticed that if i ungroup the speakers, the interruptions mostly stop. the problem with this is that every room now has a different sound track and frankly it defeats the purpose of having a sonos “system” in the first place. we are about to expand and open more clinics and I am not feeling confident that sonos is the solution. I like sonos, but these interruptions are a problem and affect our patient experience. help? has anyone else experienced this issue and how have you resolved it?

Components / setup:1x Playbar 1x Sub (Gen 1) 2x Play:3 1x Play:1 4x: Play:5 (Sonos S1 Controller app required)The situation:I currently have a Sonos system that includes the above components. For your information, two Play 3s together form a stereo pair just as two Play 5s form a stereo pair.The problem is as follows. It is possible to use the Sonos S1 controller app to create a room in which all the Sonos equipment simultaneously plays the same music. Thereby it is possible to change the volume per speaker individually.It's also possible to create separate rooms in which one or more Sonos speakers (so not all at the same time) can play music and from there you can control things like the volume.The problem is that one time everything works flawlessly and a few minutes later it doesn't, only to work flawlessly again some time later. As an example, it is sometimes possible to click on all rooms and everything starts playing immediately while a few minutes later it is possible that 1 or

Everyday I get the “unable to play selection” error and need to reboot the sonos move in order to play music. The app connects to the move but cannot play anything. Any advice on how to solve this annoying problem? (currently on verizon fios internet)