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oli mitt
Contributor I
May 27, 2022

6 sonos one keep interrupting when grouped

  • May 27, 2022
  • 3 replies
  • 73 views

we use sonos in our medical clinic. often when the speakers are grouped, they cut in/out. when i do network speed test we are getting 100mbps downloads so I’m quite sure it’s not a wifi issue. furthermore, i’ve noticed that if i ungroup the speakers, the interruptions mostly stop. the problem with this is that every room now has a different sound track and frankly it defeats the purpose of having a sonos “system” in the first place. we are about to expand and open more clinics and I am not feeling confident that sonos is the solution. I like sonos, but these interruptions are a problem and affect our patient experience. help? has anyone else experienced this issue and how have you resolved it?

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3 replies

GuitarSuperstar
Lead Maestro
May 27, 2022

Try wiring one of the Sonos speakers directly to the router with an ethernet cable. If this isn’t possible, consider getting a Sonos Boost.

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
Airgetlam
May 27, 2022

It’s also possible that devices other than internet devices are providing varying levels of wifi interference , which would go away if you wired the devices as suggested above. You could also consider starting playback from a single wired speaker, which would then broadcast to all of the others. Sometimes it’s not easily recognized that you’re starting a group from the weakest signal device. If you don’t have one wired, try one that’s closest to the router, under the assumption it has the strongest signal. But there’s lots of other ideas in the FAQ I’ve linked, too. 

You might also want to look at changing the channel your router is broadcasting on, in order to receive less interference, either from devices in your office, or from outside of your office. 

As stated, a Sonos BOOST would take things off of your wifi network, and put them on SonosNet, but that is also subject to the aforementioned interference, and may not be a silver bullet solution. 

Bruce
    Corry P
    Corry P
    Sonos Staff
    May 31, 2022

    Hi @oli mitt 

    Welcome to the Sonos Community!

    Another thing to think about is which speaker is in charge of the group - it needs to fetch the stream and redistribute it to the rest of the system, so it’s connection quality is important. Generally, either a wired unit or the unit that’s closest to the router should be used. To change the speaker in charge of a group, ungroup, select the speaker to be in charge, then group the others to it. It will always be listed first in the group.

    I hope this helps.

    Edit: I may have just rephrased @Airgetlam’s advice. 😁

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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