Planet Rock unable to play unless select again from My Sonos stations

Is this just after you open the Sonos App? If so, the App needs a short time to discover/rediscover your devices across the wired/wireless LAN and you perhaps just need to give things a little longer to find and connect to your speakers for playback.

Perhaps just see if waiting say another 15 - 20 seconds, or so, resolves the latency issue, or maybe try a different wireless/WiFi channel (use channel 1, 6 or 11 with a channel width of 20Mhz only if that’s practicable/available in your router settings).

I sometimes might move the volume slider now and again just to make sure the speaker I’m about to use has been discovered and is ready to play my chosen audio source.

Cheers mate, I’ll give that a try….. also I don’t know if it does it for the other stations like the BBC ones or the Talksport one or if it’s just the Planet Rock one.

I need to do a bit more investigation I think.

I have worked out one of the “issues” I was getting :-

These radio station that now require the plugin to work (BBC, PlanetRock etc) - if you select to play one them and it starts playing, but you press Stop before it has loaded the show and track information, then it gives the “unable to play” error. You need to wait until it has fully loaded before pressing stop in my experience.

I haven’t had the chance to try out the issue that I originally reported in this thread yet but will be doing so over the coming weeks.

In the meantime, yesterday I did a full reset of all my network system because I do remember a few weeks ago the wifi side of my system went down and I had to reset the router. So this time I turned absolutely everything off and started them up in the proper order as specified by the experts in these forums.

It’s done it again in the lounge tonight. 

Once again it’s Planet Rock and i last used it about 24 hours ago. Tried to play it just now and it just keeps coming back with unable to play - can’t find planet rock. I then I have to select it again from My Sonos for it to play.

Going to try the same with the BBC Sounds plugin to see if that has the same issue.

Do you perhaps have another mobile controller device you can maybe try too, just to see if another mobile device on the network has the same issue? 

I’ve already tried it with both my Android phone and my iPad Pro.

What is the network setup you have, is it a central based WiFi router, or a mesh WiFi? Any other wireless access points, extenders or powerline adapters? Is the router using separate SSID’s for the 2.4Ghz and 5Ghz bands and do you know what channel-width you are using for the 2.4GHz band?

I’m just using a Virgin Superhub 3 in standard configuration.

I tried the same experiment with the Kitchen zone and Planet Rock and it gives the same error there as well as the Lounge zone if left for some time without playing it. It doesn’t seem to have this issues with tunein radio stations though. I will try the BBC sounds stations tomorrow to see if they have the same issue as Planet Rock.

The error it comes up with is cannot play Planet Rock - station not found.

I don’t believe it to be a network issue as I don’t get this same error with normal radio stations using tunein for example.

Okay, my thoughts were it might be some kind discovery/interference issue, but if it’s working for everything else, then that likely rules it out. You might be best to gather your diagnostic report references and speak with Sonos Support Staff via this LINK and see what the reports are showing.

Cheers for your replies much appreciated. I will try the BBC stations tomorrow and check to see if it’s just limited to Planet Rock before contacting support.