Planet Rock unable to play unless select again from My Sonos stations

Yes that is what I’m using. 

The error occurs if the station is already selected for the zone and hasn’t been used for some time. I then go to the System tab in the app and press play if that zone is already selected or I select the zone and press play if not. So I don’t select the station again, I just select play again because the station is already there for that zone.

When the error occurs it seems to come up with the error quite quickly and I don’t see the same egg timer I see when I select the station from My Sonos. The error remains on screen for a short while then goes away. No matter how many times I press play, it won’t play the station.

If I select the station again from My Sonos it always works.

Hope that makes sense?

Yes, that makes sense, I suspect it maybe something that the Radio Station may do (perhaps🤔?) at their end. That is, after a time, they likely terminate the non-playing session and when you try to restart it, it won’t let you, because the SessionID has been terminated by them, but let me have a play/test here and I will see if I can reproduce the issue.

It will at least show its not an issue with your network/setup if I am able to reproduce it too, but it maybe ‘by design’. If it is ‘by design’, you may have to restart your session from the station in the music services tab, or from a shortcut added to the My Sonos tab instead, both of which will likely create a new session ID. Anyhow let’s see what happens in my case.

Do you have an approximate period of time after pausing the station, when you then encounter the issue? 

Not sure to be honest but 24 hours should definitely cause the problem to happen.

Thanks once again.

No problem, happy to try to assist. I have just paused the Station and will try it in the morning and will see what happens and report back.

Just to mention I haven’t forgot this issue here, but by accident (on my part) I selected the station this morning, rather than the play/pause button from the system tab and whilst that worked with no issue  that’s not what I set out to test, so I’ve just left the station in pause mode again and will test things once again later today.

I’m not sure how many hours it needs before the error occurs but about an hour ago I tried Planet Rock in the Kitchen and it failed. That had been left in pause mode since my posts last night. I then tried BBC radio 6 from the sounds plugin in the lounge and that played OK (this had been in pause mode the same length of time)

Interestingly, the problem never happens on the Roam. This gets hard powered down and only switched on when I have a bath, so probably 3 to 5 days powered down. I’ve just had a bath and turned the Roam on and Planet Rock was displayed in pause mode and when I pressed Play it seemed to load it like it does from the My Sonos tab and as usual it worked OK on the Roam. It has never failed on the Roam leading me to think that it might be starting the station up differently to the speakers that are always powered on?

Excellent thanks very much for confirming this. It’s nice to know that it’s not just a problem with my system 😀

I did try several times to re-start the station, but no joy from the play/pause button, but a new session did start when re-selecting the station again from within the Planet Radio service in the music services tab.