Fix & Optimize

Original thread here:  Looks like the random rebooting is back...

I updated to the latest and I am not seeing the new play button functionality. It still behaves like it did before this update. Is this a slow roll out?

I have a Play 1 and Play 3 that no longer work.  Can I get them serviced?  They are out of warranty.

I am in need of help setting up an undercover patio speakers and tv. My home is being built right now and now is the time to run the wires. If I am understand correctly, I can order an AMP and Outdoor Speaker set. Wire the speakers to the AMP and store the AMP inside while the speakers are attached to the outside of my home. Then I want to connect a BEAM and hardwire it to the TV and also connect it wirelessly to the AMP. Will this work as I described and work seamlessly with the TV audio?Do I need to order specific outdoor speakers? I was sold a pair of 300 but I don’t believe these to be correct now. I am planning to use a Sylvox Outdoor TV. Will the BEAM be ok undercover outside? No rain will be able to get to it but there could be dust as the home is being built on 7 acres. Thanks for any help and guidance.  I have included an image as to how I think it works.   Sorry I advance as this is all new to me.  Any specific products you recommend I would appreciate links to order directly

Hello! I feel like my sound system lacks of bass. Is it only me or anyone else that what a bigger sub by Sonos? like a 12inc?

Hi Community,First time posting on this community but I’m a long suffering Sonos customer!  In the “good old days” if my memory serves me correctly, a “group” was called a “zone”. When we wanted to play the same audio source simultaneously on different zones, the app just copied the source to the various zones but control was independent i.e. you could pause a specific zone or change the volume of the zone and it didn’t impact the rest of the speakers. Now the current iteration is by a far a great improvement in so much as “party mode” (as think it used to be called) is true everywhere play controls house is in sync.  What I am missing however is, what if I want to control a group as part of “everywhere”. For example, “upstairs”, “downstairs” & “garden” each have 3 speakers in them in various rooms. I want to turn “garden” up but leave the rest unchanged - I have to change all three individually within the “playing now” control for “everywhere” - OR because the “garden” group exist

I plug the roam device in and a orange light turns on then after a few seconds it turns off cant seem to set the device up either

​@Corry P  hey, thanks for your help. I’ve updated my router today. I’ve only just managed to get it working. It was a bit complicated (well for me 😂🙈) but I can’t believe how quickly the products connect to it. It makes me think I should have maybe spent a bit more on the router ! I ended up going for the TP-LINK AX53 based on its price range (£59.99) and also its reviews on Amazon. yes I know it’s only been on for an hour but I thought I’d best get on here and say thanks. yes this is all in one post. Yes I will update everyone all in one post within the next month to let everyone know how right they were. thanks again … Archer BE3600 Router WiFi 7 BE3600Mbps might actually get that for the extra tenner as it’s got the usb on it for the hive and its WiFi 7  

Simple ask. Seems that it’s been asked repeatedly by a number of users and yet no replies from Sonos. Moderator Note: Modified in accordance with the Community Code of Conduct.

Thanks again to the awesome engineers who have ruined SiriusXm playback because of a new cloud service error. This company’s engineers are useless and I have no idea how things get worse and worse but they do. Add it to the Apple Music problem that has been going to for over 2 years.  So maybe by 2030 all this will get sorted out. 

I’ve posted on here previously about issues I’ve had when accessing Apple Music using my Sonos Connect.Since I last posted things have only got worse with connection being lost, errors relating to file format, tracks cutting out or not even starting.  Restarting my Sonos Connect seemed to help but fairly soon all the problems came back.I recently made the decision to embark on the Qobuz journey and took a 30 day free account option.Over the last week I’ve tested Qobuz stream using my Sonos Connect A LOT!   I haven’t had any problems using Qobuz whatsoever.That’s not quite true as I had one album where tracks were skipped.  I diagnosed this as a rights problem because it was a movie soundtrack - it was Paris, Texas by Ry Cooder.I’ll still keep my Apple Music subscription because I buy CDs - in order to benefit the artists more (I hope) but I’ll keep this in sync with Qobuz using Soundiiz.First time I’ve been happy with my Sonos kit in ages.

Hi, this is Bart from PolandI have the set of speakers mentioned in the titleI would like to have two set ups - one for movies and one for musicNow I have set the pair of SYMFONISK speakers with SUB  as stereo and ARC as another set up for moviesI realized that actually I can play music or movies on both sets at the same time (with not a bad result)I know that the recommended set up in this case would be ARC + SUB + SYMF (as surround in the back)However my concern is that if I will use this set up, the “stereo experience” will be poor with ARC as the main front speaker and SYMF moved to the back. Or if not poor then at least worse than in case the two SYMF are the main stereo speakers in the frontDid anybody compared both set ups and have some experience or thoughts on this? 

Would love the ability to play my sources with zero coloration from the Sonos DSP - Current setup is Stream Apple Music through Sonos App Stream FLACs from Windows Share via Plex or Sonos Music Library Have turntable connected to Line-in on Sonos 5 stereo pair Have CD player connected to other line-in on the Sonos 5 pair My understanding is no matter what I do, Sonos DSP will add some ‘colorization’ and I am not getting the cleanest truest sound from the audio sources Is the any activity to allow for users to defeat the DSP built in?  If not, is there a technical reason as to why not, or is it more “Sonos is designed to be really plug & play and Trueplay is good enough for 99% of users’ Would also be nice to have control over more than just bass/treble - any plans to add an in app EQ?  I know with KEF LS line of powered speakers no such DSP is mandated so it’s def possible 

Hi can anyone help me pleaseI am a Mac user I have never had a problem with my meta data before until the wonderful app changeoverI have upgraded my whole system to be gen 2 when my Sonos is playing the ID tags and artwork is not coming up properly now but some of it is and all I have done is changed from GEN one to GEN two When I look up in iTunes they are tagged and artwork is there so why when converting it to Sonos does this all change and go wrong?If someone can explain this step-by-step would be wonderful    

Starting to lose my patience with this now. I’ve had numerous phone calls and chats, read up on the site forums. Is it just me or does sonos and BT not work? I’ve tried disabling all security on all devices 🙄 Any help before I stick this lot on ebay and buy something that actually works? Is it me or the product? 😔 

Hallo guys I want ur advice!!Whats ur best eq 4 ace?? Anything is good plz tell me. More info: I like deep one.thx very much

Hi!I’m brand new to Sonos, I only have the mobile app. Stumbled upon this platform listening to a great music mix called “mellow morning” in my local cafe so I downloaded it.I have been seeking education on home and portable speaker products for a couple of weeks and I see that Sonos is more than a radio or streaming service.  Can anyone recommend the Sonos speaker products that would fit our goals?-purely for enjoying music (not games or movies )-Portable, can take from room to room, ideally two.-Good quality sound that will fill the room or the back yard.-Ideally plug in AND cordless or capable of usage with regular batteries or a pre-use wall charge-wifi and bluetooth compatible-will take commands from my phone app-adjustable bass and treble -has hooks or simple attachment thingies if I want to hang it in our spaces-compatible with more than Sonos music platform, will play Spotify and Soundcloud, too.-lower to medium range of price structure  Thanks!    

I have an Audio-Technica At-LP60X-GM turntable connected to a Move 2 via a line-in adapter. My system includes an Arc, Sub, 2 Ones, and a Move 2. Are there any reasonably priced solutions to listen through my Sony WH-1000XM3 headphones? 

I know this topic keeps getting marked as answered when people in the community ask, but then why do drop outs keeping happening so often.I purchased my first set of sonos speakers in 2012. In 2020 I refreshed the entire setup. Here’s my current configuration:Backyard Porch - 2 Play 5s paired Dining Room - 1 - Play 1 Living Room - 2 Play 5s paired Family Room - arc + sub + amp powering 2 in wall surrounds (ethernet to nearest wifi hub) Upstairs Hallway - 1 Play 1 Office - beam (connected to TV) and ethernet  Office - Era 300 Bedroom - arc + sub + 2 Play 1s for surround pair Closet - MoveThat is 16 devices. All devices are on my local WiFi which consists of 5 Eero Max 7 with 1Gb ethernet.The Office Beam is connected to the gateway Eero via ethernet through a small switch. The Amp, which is in a drawer, had an ethernet cable to the nearby Eero which is not hardwired.I am constantly adjusting, updating, resetting, and re-adding the devices to try and get them working. I do not have the ab

Current setup: turntable --> pre-amp --> era 100. i want to have the turntable audio also play out of my Adam A5X active studio monitors.Can i get a sonos port, and connect the outputs to the Adam A5x(no inputs connected to port) and then group the Era 100 turntable audio to the port, so that the audio from the turntable plays out of both the era 100 and the adam a5x’s via the port?if so, will there be a delay of any kind?

Not the ultimate solution but have paired an original Roam to my new tv in the bedroom with Bluetooth functionality, cannot see any problems currently regarding dialogue lag that many people talk of - am I just lucky or looking for an issue that may not even exist?

Can someone point me to the statement with Sonos says they don’t force updates because without updating I can’t access my system to use any other functionality and updates are turned off if this is true that they don’t force updates. This is a miss representation and other actions need to be taken against Sonos

Sonos play 1 unable to connect with wifi and unable to factory reset and continuously showing white light and checked with Sonos support they said product failed to connect and out of warranty. You can replace with 30% discount coupon. This is so frustrating as no solution provided to me. seems like never buying Sonos products again in future. atleast they should give some repair alternates etc instead of dumping the product. is there anyone who faced this issue and have any solution?

I can never get my app to work with my group or network. I’ve factory reset several times and i can’t even play one effing song on the porch without having to spend 2 hours to fix it all. which, only lasts a day.  Friends, romans, countrymen… how the EFF did you let this happen to an app that worked every time.  You guys literally had one job. Play music out of my speaker(s). If I owned the company, I’d FIRE YOU ALL. 

Alright folks. I’m new to the Sonos universe and have some equipment setup questions.  I have a 82 inch Samsung QLEs TV, Apple TV 4K, (2) Sonos Amps and (4) Sonance 8” in wall architectural speakers (2 fronts/2 rears). Sonos sub is on its way…I also have a Eufy camera system that is POE. Everything is wired to a router in a closet approximately 6 feet away. (Amps are hardwired to the router with the WiFi turned off)I’ve tried to set the system up but couldn’t get audio coming to the in walls without either airplay from my phone or directing the audio from the Apple TV to the speakers by selecting it from the audio setting in the device (when this is done I cannot control the speaker volume from the Apple Remote and have to go through the Sonos app to control the volume). I’ve turned the anynet+ off/on, unplugged components and self help topics from this forum. I had one of the amps wired to eARC and still had no luck. I ended up going to BestBuy and purchased a Rocketfish - 2-Output HD