Enthusiast I

Sonos update has now ruined SiriusXm playback.

Forum|Forum|1 year ago
September 21, 2025
23 replies
400 views

Thanks again to the awesome engineers who have ruined SiriusXm playback because of a new cloud service error. This company’s engineers are useless and I have no idea how things get worse and worse but they do. Add it to the Apple Music problem that has been going to for over 2 years. So maybe by 2030 all this will get sorted out.

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Airgetlam

Ok, rebooted, maybe that oddness won’t recur. Thankfully, that last post doesn’t have to be retyped.

So, anyway, the data in a diagnostic that you submit is key to being passed on with the bug report. I don’t think Sonos can ‘see’ what’s going on ‘at the moment’ on your system. If you don’t submit the diagnostic (within 10 minutes or so), the data gets lost.

The programmers I’ve worked with in the past wouldn’t even look at anecdotal reports. There had to be hard data and a reproduction process before the bug ever entered our bug tracking system. My suspicion is Sonos is the same. I’m not ever saying you’re not experiencing the issue, I’m just trying to be certain that 1) it isn’t a local issue (which I don’t know) and 2) there’s data provided to Sonos to pass along to the engineer(s) assigned to fix the issue.

Bruce

T

TrojanDuck

Lyricist I

I also have had the same issue. When I first got the sonos set up at my office I couldnt play SiriusXM from the app on the desktop for maybe 6-8 months and then at the beginning of 2025 there was an update and it was fixed. Now for the last 4-6 weeks I have not been able to use XM radio and have had to go back to using Pandora. This issue is really irritating and I wish they would fix it.

Airgetlam

What did support say, when you called them?

Bruce

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