Sonos update has now ruined SiriusXm playback.

Hi ​@Schlagdog 

The known issue to which you are referring tends to happen around the 30 second mark and does not affect Atmos music - if you can play Atmos music from Apple without issue, then the problem you have with playing lossless stereo content is indeed due to the known issue. My apologies if this is the case - I did not have it in mind when I was writing my earlier responses, but your main complaint did seem to be with Sirius.

If you are unable to play spatial music from Apple either, then the issue is with your local network performance. Which means you may be having the same issue with Sirius.

It could also just be a random issue with a device somewhere, so reboots are always recommended.

This puzzles me, however. Here is a list of Community threads relating to users being unable to play SiriusXM in just the last two years. There are 3 pages of them, and as far as I am aware, none of them were due to Sonos actions.

I just checked the case notes again, and there was no suggestion to remove SiriusXM from your system and replace it. Please try this if you have not done so already - it is occasionally needed to refresh the security tokens that are exchanged between the speakers and the service.

Remove a content service account from Sonos

Add a content service to Sonos

I hope this helps, but if not, I hear you - you don’t want further tech advice.

I wonder if the reason OP says they don’t want further tech advice is that posters keep saying   “iT’s YeR NeTwOrK” or “reboot your wifi” after OP has said they have already done the basic Sonos troubleshooting 15 different ways including calling technical support before posting here. 🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤦

It’s certainly possible. Lots of things are “possible”. 

DFTT.

This is the same error that comes up when you’re staring at the Sonos app and Apple Music stops playing. It will tell you whatever song you’re playing is not encoded correctly and won’t play. It doesn’t matter if I have one speaker playing or 10 speakers playing it continuously stops and starts playing. As it did when I was on with customer service for probably 45 minutes when I had one speaker playing, and they eventually told me it was a cloud error on their end. So unless I’m in charge of encoding audio for the SiriusXM app, this is a Sonos issue and not a user error or user network error.  I’d also like to add on.  It will play fine if I airplay to speakers through the actual SiriusXm app. It will just not work because of the usual problems with the Sonos app that use to work perfectly before it was ruined. 

I’m not really convinced of a ‘cloud’ error on Sonos’ part. The data stream doesn’t live on Sonos’ servers, at least to my knowledge, it resides on Apple’s servers, the controller is only pointing your speakers to the source of the stream. Now, as far as I’m aware, Apple (and most other streamers) have set up their own servers for Sonos streams, for both tracking and for SMAPI use, but if someone has different knowledge, I’m open to better information. 

It’s the way the app pulls from SiriusXm and Apple Music I have no idea other than tech said something about the cloud.  Obviously none of the audio from apple or siriusxm is residing on an sonos server.  the app now can’t play Sirius audio anymore correctly just like it can’t pull and play Apple Lossless. It’s a Sonos problem just like Apple Lossless.  All I know is it worked perfectly for years until the last update and Apple Music use to play perfectly before this new garbage app. It’s the app and always the apps problem when after an app update things stop working. 

Gotcha. I hope you’ve provided Sonos with some data in a diagnostic so they can trace down this issue. 

I was on the phone with tech-support when I had Sirius playing out of one speaker in my house and it completely stopped playing and I told her to check my system right now because serious just stop playing and that warning thing came up on the app saying it wasn’t encoded right. That’s When she finally gave up and said it was something on and how they get audio from SiriusXM. Tech-support doesn’t know what they’re doing. They read off a flow chart on their screen and try and tell you every issue that you have with their system is something with your system when 99% of the time it’s the new app and it’s been the new app for years. Let’s all remember the CEO did get fired from the company because of it. 

When you call in, I suspect you’re talking to a minimum wage CS rep, and not a Sonos engineer. So unless a diagnostic is provided to them, I suspect they have nothing (or not much) to actually pass on to the folks who actually can do something about it. Hard to be angry with the CS Rep, in every organization I’ve been in, they receive the least pay, and rudimentary training, often not understanding the scripts they’re reading from.

I’ve been pleased the few times I’ve needed to call in, in each case, I reached a rep that was knowledgeable, understanding, and able to assist me with what I needed, but I recognize this isn’t always the case. 
 

Real weirdness with my iPad, more in a minute.