Sonos update has now ruined SiriusXm playback.

Hi ​@Schlagdog 

Thanks for your post!

I am unable to test SiriusXM as I am not located in the USA, but I can tell you from what I have seen here on the Community that they seem to be one of the more problematic music services available on Sonos.

However, there is no reported issue with the service on our status page at https://status.sonos.com.

I recommend you get in touch with your local technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Hello ​@Schlagdog. I just looked at your profile and many of your posts suggest you may have a network issues that needs to be corrected. Having dropouts on more than one service means there is an issue other than the Sonos app. SiriusXM works fine for me and I am also in the US.

I also use Apple Music, and while it works great in my home, if I’m in my car there are drops because of connectivity problems. It’s been over a year since the new app was released and some users are still having issues.. the question is why?
 

All Sonos speakers are the same. Users either have Apple or Android phones. The significant difference is our networks and environment. You find where your network issues is and you can fully enjoy your speakers.

Dont say everything else works on your network, because Sonos uses more network resources than most other network attached devices.

If you truly want to solve your issues and just not rant, ask for help, but being cordial goes a lot further that name calling.

Apple Music has been a problem for years now because it doesn’t play lossless and you can’t change it.  It’s a known issue and has been for years.  You can only bypass it my using Alexa and not the app. As soon as they put out an update 3 days ago or so SiriusXm stopped playing correctly for the first time in the entire time I’ve had sonos.  Which is a ton of years.  I’ve got 20 Sonos speakers in my house so I’m not new to this. I spent time on the phone with tech support and after a bunch of nonsense they admitted it’s a Sonos problem now with playing siriusXM. It isn’t my network or my system. 

Hi ​@Schlagdog 

I have found your case, and I see no evidence of the agent you spoke to saying that the fault lied with us.

As far as I can tell, you were advised to try using SonosNet, and it looks like from your recent diagnostics, that this is what you have done. Have you not seen an improvement? If not, then I recommend that you get back in touch with our support team to find out what else you can try.

From what I can see, I think your system would benefit from a second Sonos device being ethernet-wired to the router, if that is possible, though you would ideally want that second device to be some distance from the wired Beam.

Alternatively, you could go back to using all your Sonos speakers on WiFi, but make sure that all your mesh nodes are transmitting with the same channel numbers, which will facilitate more reliable grouping.

I hope this helps.

Adding to ​@Corry P’s suggestion, try hardwiring another main speaker like a soundbar and allow the surrounds and Sub ( if you have them ) to connect to the soundbars private WI-FI. This is how I have my HT system configured. I also have my Amp, Five and a Play1 hardwired to my network.

There was a time when Sonos recommended one device be hardwired for every 5 you have on your network. This not something that is mandatory these days, but would not hurt to see if temporary Ethernet connections would help fix the issues you have. . If it does, I would suggest finding a way to make those connections permanent.

Again, it’s not a problem with my network which worked perfectly fine for SiriusXM the entire time I’ve had sonos.  Otherwise every single thing I play would drop out which it doesn’t.  

Networks change due to various circumstances by their very nature, they are never ‘static’. What worked yesterday is no guaranty that it will work today. 

Hi ​@Schlagdog 

It’s either your network, a device, or the service.

​@Pools-3015 has already said it is not the service, as they are able to play on their system. That also discounts the software.

We are focusing on your network as you are saying that you are also having trouble with playing lossless Apple Music, which is indicative of wireless transmission issues as it has a higher bandwidth requirement than lossy playback. It’s either that or your internet connection is too slow (which is unlikely but not impossible).

I recommend that you test playback of Sirius without grouping any speakers, and please test in multiple rooms separately.

You may find my article of use:

Have you rebooted your router recently? If not, please do so, and continue to do so every couple of months, whether you encounter issues or not. To reboot it, please turn it off for at least 30 seconds, then wait about 5 minutes for WiFi to return.

I hope this helps.

A network can be affected without you knowing it - interference caused by something your neighbours have changed, or new kit they’ve bought, for example. Even though you’ve changed nothing in your setup, there can be many reasons why your network’s performance can change. 
 

Your reluctance to try some quite simple things to try to fix your problem is odd, if you don’t mind me saying! 

I’ve done all this.  Sonos has a problem playing Apple Lossless content through the app.  It’s a known issue so I sure hope you aren’t acting like it isn’t and not acknowledging this because I have been told by tech support that is a known issue and they are “working on it”. I don’t need tech support replies. I’ve already done all this. I’m very familiar with Sonos.  I have an entire house full of them.