Fix & Optimize

I am not able to connect my sonos system til my music library on my imac. 

Connection keeps dropping out on Bluetooth when using move 2

There are two scenarios that keep occurring since adding additional speakers this week. When I have a group that is playing music and start music on a separate speaker via the app not part of that group, the group music stops Similarly, when I have a group that is playing music and start music on a separate speaker via Sonos Voice Control, the group music stopsIt would appear that it doesn’t seem to matter whether the music already playing is coming from a group or an individual speaker, in both cases it stops and I have to play about in the app to get it so that different music is playing from different zones.This doesn’t seem right or feel like good user experience. Can someone expand on this and whether there is an issue here?In my set up I have an Era 100 which is in our loft, an Era 300 which is in our dining room, a Beam gen2 and mini sub in the lounge and a Move 2. Music is playing from Spotify which I have added as a service.Thanks

I use Sonos to stream music from the classical music service Idagio. I have various Pinned Collections on Sonos that pull through albums and playlists from Idagio.  But on the new app it seems I can no longer select and play whole albums or playlists… only a single track at a time?  I get the same problem if I use “Your Services” to link through from Sonos to Idagio.  Playing one track at a time from a classical recording is pretty hopeless, so I hope that gets resolved soon please Sonos Support. 

Hello. My Roam suddenly made the full volume hammering noise and now it had disappeared from the app. I have held down the volume and play button and tried to turn it off and on again as advised in previous threads about this subject but still nothing. Most of the threads seem to be about two years old and have been closed. Did this ever get sorted please? Just been onto customer support UK but there is a 75 minute wait which I can't do right now. The white light at the top is on but the speaker light won't come on and of course it's gone from my app do cant do a diagnostic. Thanks for any help. 

To the Sonos app I received a notification that my Apple Music access had expired but when I go to Apple everything is fine and the service is due to renew next month but is Current.

How to find Star FM from Viaplay in Sonos radio?

I just purchased the Sonance - MAGO6SYSV3 - Mag Series 2.0-Ch. Outdoor Speaker System Powered By Sonos.  It’s essentially 2 passive Sonance speakers with the Sonos Amp.  I was able to successfully set everything up but the speakers are not registering on the Sonos App (and are not picked up in my Sonos account) to actually register for any warranty issues. Can anyone help me figure out how I go about registering the two speakers? thank you!

Hello all.  I have a SONOS ARC, 2 SL1s and a SONOS Sub.  The SONOS system is running off my home internet WIFI signal  The SONOS Arc is connected to the TV with an HDMI.  The SONOS system is Not hardwired through ethernet.I just noticed that the SONUS is putting out WIFI access that is not password protected - a signal which can allow anyone can access my WIFI - without a password.  (It comes up as an unlocked WIFI signal on all of my devices.)Question:  Is there anyway to add password protection to the SONOS wifi.  If not, can I deactivate the WIFI signal it is putting out?Thanks.  

I updated my Sonos app today, for some reason the status lights on my Era 100 speakers switched on. I went into the app looking for the hardware section to turn them off, it usually lets you turn off the lights, or disable the Touch Bar on the areas on or off. This section is no longer showing in the new app, and for some reason the lights on the Eras are switched on, I also used to switch the touch volume on the Eras control off when the grand kids are here,and that is missing as well.Any idea were Sonos have put this in the new app, or is it another cock up.. .appreciate any advice or help on this

Every single day I have to turn off/turn back on Sonos multiple times just to establish total connectivity for my set-up (Arc+2 Era 300s, Sub, and 4 satellites). Sometimes I have to reboot the router. All of this is HIGHLY annoying and makes me think Sonos must be unable to figure this crap out. I have too much $$$ invested in this for Sonos to not have a solution for almost completley sucking the joy out of owning this setup.

I have an old Play:1 that I have trouble connecting to my WiFi router. If the router connects at 5.0 GHz, the music cuts in and out. The router also has 2.5 GHz but it connects automatically without allowing a choice. If I reboot the router a few times it will eventually choose 2.5 and then the speaker works fine. I have talked to Sonos customer service 3 times and they swear that the speaker works fine on 5.0. My experience says the opposite. Does anyone have experience with this and is there a fix?

My Sonos remote has stopped working so I can't change the volume any longer 

When using the swapping function for Sonos Ace to Sonos Arc, the audio defaults to TV, even when listening to music. Should I hear what is currently playing on my Arc?

I want to keep it always charging Won't that damage the battery?Thank you

I mean, how is it possible this is so awful in 2024? I won’t even get into the fact that my old stuff has to remain separate, but the process of downgrading the software of something to S1 is asking to programming a moon landing. Not to mention the constant losing connection, terrible app, etc etc. I work in audio and I literally tell anyone who asks to run away from Sonos. I’m stuck with it because I have two units that cost a lot of money, but I’ve been sitting here for an HOUR trying to downgrade the software on a unit. It won’t let me sign  in, then won’t see it, then i have to reset for the 254th time. Sonos. YOU SUCK

How can I play an audio file stored on my phone through Move 2?

How can I listen to Sonos Radio on my phone outside my home network?!JL

I have an analog turntable with only RCA output. And I have both a Sonos One speaker and Sonos Port, which is connected to my home 5:1 Dolby stereo system. My stereo has wired speakers to two rooms, so I want to play my turntable through that system. The catch is, there is no place to put my turntable that is near my stereo or Sonos Port. Hence the question, is there a gadget I can connect to my turntable’s RCA output that would enable wireless connection to my Sonos Port? Sonos Amp seems like overkill. 

First - Congratulations Sonos on bringing Apple Music lossless streaming to your platform.I noticed that when I have a paired set of Play:5 speakers, I can stream Apple Music in lossless.However, if I pair a Sub to the Play:5’s I then lose the lossless connection.  I am assuming (perhaps incorrectly) that when you pair two Play:5's with a Sonos Sub, the Sonos system is configured as a home theater setup. In this mode, perhaps Sonos prioritizes synchronized audio playback and bass management over lossless audio?Please advise if there is a way to configure a room with a Play:5 pair and a Sub to receive lossless streaming from Apple Music.  Thanks!

I’m sorry but I am absolutely bloody furious.When the new S2 app came out I abandoned it within minutes and have been using an older version of the app (via APK Library).Yesterday when on the Windows app it told me I had to upgrade my system. It gave 2 options - upgrade Now or Later. Click on Later and….the screen just reappears. I couldn’t use my system until I had upgraded, so I did. Windows app continued to work OK.But I then discovered that I had to upgrade the Android app, so reluctantly I did.All my favourites are greyed out. As are my Playlists.So I’ve come to a grinding halt. How on earth do I play the stations I’ve been playing for years via the Android app. Any why, for F’s sake, do I have to sign into my Sonos account to check Network, even just bloody date and time.So effing frustrating.

Confused.  You can see my phone is connected to wifi but the app is saying not connected.  I have 2 SL that I keep connecting but when I go to do the One it looses the entire system.  I have reset, rebooted,unplugged, reconnected, etc.  Things could play from spotify but I couldn't get sonos app to connect and so couldn't play from multiple speakers.  We had a great party last night despite the fact I couldn't get these damn speakers to work.  Why is it so hard?  We ended up getting out a JBL that had no problem connecting.  Sad.  You aren't winning new customers with this app.  It should work.  I run a business with this wifi.  No problems.  Why are these speakers such a hassle to connect?  I used to be able.to connect and reconnect wifi on my phone and the app would randomly connect.  What can I do to fix this?

I have updated the Sonos app today and now I can’t get my phone to recognise my system speakers any help would be appreciated 

Hi guys I’ve just received a new router and my phone is connected to the new router but my Sonos won’t connect as it says it has to be on the same network as my phone how do I do this please just keeps coming up device not found ??? 

Just acquired a Beam Gen 1 and trying to add to my S1 system. Speaker at factory defaults with flashing green light.  Used S2 app and followed instructions to downgrade. App finds speaker and on selecting downgrade to S1 the app immediately reports speaker now compatible with S1 and to use the S1 app to add to system.  That rang alarm bells as it didn't appear to downgrade the speaker - app immediately reported compatibility with S1.  Used S1 app to add Beam but after finding the speaker and trying to add the app states speaker on S2 software and can't be added.  Been through chat with Sonos and they couldn't explain it either. Have asked me to call on Monday to have a higher technical team look into it.  Tried multiple factory resets but same results. Also tried using different device but same result.  Anyone come across this and have any solution?