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RKP
Enthusiast II
Sep 1, 2024 3:54 AM UTC
Answered

Expired Apple Music

To the Sonos app I received a notification that my Apple Music access had expired but when I go to Apple everything is fine and the service is due to renew next month but is Current.

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Corry P
Corry PAnswer
Sonos Staff
Sep 2, 2024 9:00 AM UTC

 Hi @RKP, @RobinWood & @SonyaR 

I’m sorry to hear of this issue you’re all having with Apple Music showing as expired in the Sonos app.

Please try removing and re-adding Apple Music as @Airgetlam suggested.

Remove a music service account from Sonos

Add a music service to Sonos

If it doesn’t work, please submit a support diagnostic after testing and let me know here when you have done so (but without sharing the given number). Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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4 replies

Airgetlam
Airgetlam
Sep 1, 2024 5:11 AM UTC

Sounds like you may need to reinitialize the handshake data between Sonos and Apple. Try removing Apple Music from your Sonos install, wait two minutes, then reinstall it. 

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Bruce
    SonyaR
    Lyricist I
    Sep 1, 2024 8:26 AM UTC

    Sonos says my subscription has expired. This is incorrect. Between use I do have a new iPhone. Is this related?

    Moderator edit: Moved to similar, related thread

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      RobinWood
      Lyricist I
      Sep 2, 2024 12:30 AM UTC

      My fully paid Apple Music service is showing on Sonos as expired. I cannot access my music. Why? How can I fix this?  

      Moderator edit: Moved to similar, related thread

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        Corry P
        Corry PAnswer
        Sonos Staff
        Sep 2, 2024 9:00 AM UTC

         Hi @RKP, @RobinWood & @SonyaR 

        I’m sorry to hear of this issue you’re all having with Apple Music showing as expired in the Sonos app.

        Please try removing and re-adding Apple Music as @Airgetlam suggested.

        Remove a music service account from Sonos

        Add a music service to Sonos

        If it doesn’t work, please submit a support diagnostic after testing and let me know here when you have done so (but without sharing the given number). Thanks.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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