Fix & Optimize

Sometimes, when we select TV as our source, it gives us sound from our Sonos Beam, but not our additional living room speakers. When we try to add those speakers and hit Apply, we lose all sound, and “SPDIF: shows under the TV audio label instead of HDMI. Why does this setting get turned on and how do we avoid it?

I had 5 SL speakers for years. Worked perfectly, even with new app. Family and friends loved it. Sonos sold a lot to them.  Then I got a Beam 2 three weeks ago. Music played perfectly on all 5 SL+Beam. Speech Enhancement and Night Sound never worked, but when I called technical support, after sending in diagnostics, they told me it was a known bug. So there is that. Then app got updated last week, and now it will randomly pick speakers to play music on, changing every few seconds, and at random volume. My partner is getting upset with me and wants a different system.  So now to reliably play music, I had to buy bluetooth speakers from a different firm. I was about to buy an Arc with a subwoofer and 2 Era 300 for my beach house. My partner vetoed that. Nobody in my circle will now touch Sonos. So why are they making the app worse? music was working perfectly until their last week’s update.  sigh,     

Hi. My sonos move (original model) won't activate microphone. Led stays off, touch button does not respond. Have tried with and without all the other vouce control options. Have reset and rejoined several times. Maybe a problem with the capacitive button? 

Recently up dated Sky router, which is hardwired to a ubiquity amplifi router. I have 6 speakers, and the beam is hard wired to the AMPLIFI creating SonosNet.having been on to Sonos online they have figured out I have a double NAT. My phone is trying to connect to one IP, but the actual Sonos is on another IP how do go about illuminating the incorrect address and how do I actually identify the Sonos IP Address, and get back to normal service 🙄thanks  

I believe my Sonos play 5 has WiFi capabilities but it can’t find the WiFi network but is still connecting to the Ethernet cable 

Hello,I'm thinking about buying the Sonos ACE. In advance I want to clarify one thing - when I use the TV Audio Swap is it still possible to use the soundbar as well or is the sound only on the headphones?I find the ambient noise annoying when I watch a film, but my roommates also want to watch the film. But it wouldn't make sense if they couldn't hear anything.Thank you.

Hi,since quite a while the playback of radio streams via MyTuner stops randomly. The music then simply stops and I have to restart the playback either via the app or via the speaker.Yesterday, I was told by the Sonos customer support to switch to a wired setup as my diagnostics showed wifi interferences. Now I’m back to a wired setup and I observe the same interruptions even on the device that is directly connected to my network (and on the devices connected via SonosNet too).Network-wise I’m using a fairly standard Ubiquiti setup consisting of an UDM pro some switches and AP’s. My internet is running stable and I do not face other complications, e.g. Spotify works smoothly in both network modes.Could anyone please have a look into my diagnostics if there is something else that could point to the issue?*Moderator Note: Removed diagnostic number for privacy. *Thanks!Sebastian 

Ho, I have a problem with my sonos era 100. I have a tv surround sistem which consists in beam, sub mini e and two era 100 for back left and right channels, the problematic channel is left back. A bunch of days ago I unplugged all tue devices because of a strange and loud sound coming out from the sub, then tue day after I plugged them in, everything works fine and connected evenly, except for the era 100 left back channel: it continues to blink white, without connecting successfully to the sistem. I tried to do a factory reset as explained in the manual, but it doesn’t work, it continues to blink white. What can I do?

In the lat month we have had 2 household power cuts and each time my sonos has lost the path connection to my music library. since the new issue of sonos app I am unable to add a music library on my Ipad or android phone and I have to fire up my aging laptop and use the windows app.just wondering if anyone else has had similar issues.An update to the new app would make life so much easier if I could just use my Ipad!

HiI recently bought a bluetooth speaker but suffered a connection issue with LG tv so I’ve been trying to get a refund for that and looking for a soundbar for movies.My LG tv model is OLED65B3SW.AKRG and I’m trying to buy Beam Gen2 through Amazon since I can’t get it in South Korea which means this will be a serious problem to me if the Beam dosen’t work properly. So before I buy it, I’d like to make sure If there’s a slim chance of problem connecting between thoes two products.In addition, It would be appreciated if you let me know a Sonos offical seller in South Korea and how to get a support if I buy it through Amazon.

Airplay used to work on my Play:1 but now it is not listed under airplay compatible devices. I would not have purchased the device if i had known they would remove connectivity. Are there any options for return or exchange? If not, I don't want to purchase a new Sonos devices if my preferred usage becomes removed in the future.

Where has the ability to change bass, treble and balance gone in the new app on Android? I used to be offered this function when changing volume but now it's disappeared and I now have to go into settings and EQ for each individual speaker to change this. 

I used to be able to use my Galaxy s22 to control volume when not in the app but this doesn't seem to be an option anymore. Why Sonos?

When I assign a room (e.g. “bedroom”) to my One SL pair, the designation always  reverts back to “Sonos”. This does not happen for my other speakers in my system. Any ideas of how I can fix this? Thanks.

When we stream Danish radio channels (DR3 and DR4) using the Sonos App, sometimes the stream rewinds after approx. ½ hours stream and we hear whats earlier streamed. If we stop the stream, and start it again, the streaming comes back to normal. What is the problem?

Is there a way to add more speakers to my surround room?  I have an Arc, 1sub, and 2 rears

I saw on another post that someone said the Gen3 subs would work with my Gen1 or 2 Playbar (I don’t know which version it is since I bought it second hand) if I used the SONOS S1 or S2.  Are they referring to the apps from SONOS, or something else? Thank you for your response. 

Why is the Beam such a crappy speaker? After having it connected to my SONY Bravia I tired of it losing the connection. Connect, disconnect, connect. Over and over again and again. I finally moved it to the bedroom to use  as a stand alone speaker. Again with the same connection problem. Sometimes it plays. Other times it doesn't produce sound even though the app is showing the little dancing bars.Hell the Roam has outshined the Beam. It has been flawless for such a little speaker.I went through he whole wifi updating as recommended by Sonos and it working for a while but then it stopped playing when selected. It seems to like when it's selected via the iMac but not the iPad. Sometimes it likes the iPhone other times not.Totally frustrating to invest so much money on the Sonos products and experience this crap. Sonos get you act together. You have a real issue here.Anyone else suffering with this speaker? I am ready to invest in another company’s products, Hello Klipsch or Polk and hea

How do I set up a Samba server for the first time on Sonos S1? I’m new to Samba and the Linux terminal so I need all the help you can give. Thanks!

I had music library on my app and it suddenly disappeared. How do I get it back?

How to delete or add song to sonos playlist 

Hi, I have noticed recently my Sonos App no longer has Amazon Music or Spotify as an option to add in the All Services area.I have tried uninstalling the app several times to no avail, does anyone else have this issue? I am based in the UK and have never had this issue before. 

I updated to Sonoma 14.6.1 on my MacBook Pro and the trick to mount the library through a NAS does not work anymore. I am (again...) without music library.Any idea to solve it this time?

Very simple, while this has worked for years, now when I search an artist on Sonos iOS app or by voice control, I only get one album by the artist selected.  On the Amazon app I get all the albums.  Reset the entire system and router, removed and reinstalled the Amazon service in the Sonos app…..  Same result.  

My system keeps making loud arc noice and music keeps playing without me doing anything