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BayerSe
Contributor I
Sep 2, 2024 8:00 PM UTC
Answered

Radio playback stops even on wired device

Hi,

since quite a while the playback of radio streams via MyTuner stops randomly. The music then simply stops and I have to restart the playback either via the app or via the speaker.

Yesterday, I was told by the Sonos customer support to switch to a wired setup as my diagnostics showed wifi interferences. Now I’m back to a wired setup and I observe the same interruptions even on the device that is directly connected to my network (and on the devices connected via SonosNet too).

Network-wise I’m using a fairly standard Ubiquiti setup consisting of an UDM pro some switches and AP’s. My internet is running stable and I do not face other complications, e.g. Spotify works smoothly in both network modes.

Could anyone please have a look into my diagnostics if there is something else that could point to the issue?

*Moderator Note: Removed diagnostic number for privacy. *

Thanks!
Sebastian

 

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Stanley_4
Stanley_4Answer
Grand Maestro
Sep 2, 2024 9:33 PM UTC

You need to directly contact Sonos support with the diagnostic number.

Sonos policy is to not post them here and to have a moderator remove them if seen.

Have you looked at https://status.sonos.com/ to see if your source is having issues when your playback is stopping?

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4 replies

Stanley_4
Stanley_4Answer
Grand Maestro
Sep 2, 2024 9:33 PM UTC

You need to directly contact Sonos support with the diagnostic number.

Sonos policy is to not post them here and to have a moderator remove them if seen.

Have you looked at https://status.sonos.com/ to see if your source is having issues when your playback is stopping?

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BayerSeAuthor
Contributor I
Sep 3, 2024 6:19 AM UTC

Thank you for the hint regarding the diagnostic id. I’ll reach out to Sonos support directly.

And thank you as well for the status page, I’ll check it tonight / at the next interruption.

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Rhonny
Prodigy III
Sep 3, 2024 7:14 AM UTC

How many streams do you get with your MyTuner subscription? Is someone using the same login somewhere else which is cutting out the stream to your speaker..? I don’t know how MyTuner works but this has happened for other services. 

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BayerSeAuthor
Contributor I
Sep 3, 2024 11:25 AM UTC

I do not login with MyTuner - and I’m only using one simultaneous stream.

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