Fix & Optimize

I have a TCL 55c745k TV and just purchased a beam 2. I am unable to get the soundbar to output to Atmos with Disney plus or 4k blu rays? My Xbox series x shows that without the soundbar, it can process Atmos, but with It plugged into the EARC with HDMI 2.1  cable, it says I can't output it anymore.  Please can someone help me with this, otherwise I may just sell it and find another way to output atmos

i recently bought a Sonos arc ultra with a sub gen 4. i hooked it up to my Sony a80L tv, went through setup. when i play Dolby Atmos content regardless from what source whether its MAX, Disney, ETC the audio will cut out for a split second (very fast but annoying) every 3-5 seconds. i have gone through my tv settings and made sure eArc is on auto, audio is set to passthrough, etc. nothing seems to fix the problem. the issue does not happen with non dolby content.

It appears that Amazon Music is now supported with Google Assistant and Google Nest devices.Has anyone got them to work together on their Sonos speakers?It’s almost like I’ve got them halfway working together with my Sonos Beam. Google Assistant recognizes some commands but not all. What’s also weird is that if I check my Google activity, it doesn’t show the commands I’m requesting.However, if I use my Google Assistant app on my iPad and ask it to play an album or song on my living room speaker, it works perfectly and show the command in my Google activity.This is what I mean by it’s working “halfway”.Perhaps Sonos themselves aren’t aware Amazon Music hasn’t been added to Google Assistant which is why it might not be work correctly. 

Can someone please explain how room control is supposed to work? What I’m experiencing appears problematic.The setup:Two rooms: A and B. If it matters -- room A contains a One SL; room B contains two Fives in a stereo pair.Two people: Person A in room A, person B in room B. Each person is using the latest Sonos app on an iPhone.The problem:Person A is streaming a radio station in Room A, from that station’s web site, using AirPlay on the person’s iPhone.Person B wants to stream a SiriusXM station in Room B. SiriusXM is accessible via the Sonos app on person B’s iPhone.Person B clicks the Rooms icon on his Sonos app and sees both rooms. Room A is checked and indicates streaming. Room B is unchecked; no streaming shown. What does he need to do start streaming something in Room B without affecting what’s happening in Room A? If he checks Room B (so that both rooms are checked), his streaming choice starts playing in both rooms. If he unchecks room A and checks Room B, his streaming choice

Hi. I have a Sonos One Gen 2. It was dropped and now the bass reverberates on the mid-woofer. Is there anywhere you can get a like-for-like part to replace it? It looks very easy to swap over. 

I was able to log back in to my account in the ios app and my Sirius account is connected and playing but there is no sound.  Tried local to play local music from my library, also no sound.  Suggestions?

system has suddenly stopped playing from my Apple music purchases list. In the Sonos app a pop up says: Can't play "Julekveldsvise."( a track on the norwegian Christmas music album ) It's not encoded correctly.

I have the Arc Ultra/Sub 4 and Era 300 I have just removed the Era 300s from surround sound as it is so bad I can’t bear to listen to it any more. I think it is something like a synchronisation issue but the sound is horrendous. Anyone experienced this?

I love how Sonos response to the limited library is use someone else’s software and pay for their subscription.  Music fans with large libraries can go pound sand.Plex isn’t good for playlist imports.  But….Roon is expensive as heck.  However Roon streams perfectly with the Sonos hardware and even does whole home playback.  You’re no longer stuck with the Sonos app and even no longer stuck in Sonos hardware ecosystem.Try the Roon free trial

Hi,I currently have in ceiling speakers powered by a multi zone amp using a Port as the source. The speakers are in the perfect place to be surround speakers for my TV, to which I am considering adding an Arc Ultra and sub. That TV currently has a different sound bar.If I do this, I would want to use the in ceilings as surrounds. First, I dont think the port is capable of this, so I would have to switch that zone to a Sonos Amp…. frustrating, but fine. I sill have a few issues and questions…The amp is in a downstairs audio closet but I am able to hardwire ethernet the Amp and the Arc to the same switch if necessary. Is there any issue that they are in different rooms? The sub would be in the same room as the Arc. In this configuration, my 4 in ceiling speakers are now bonded to the Arc meaning they are somewhat permanently “surround” speakers. In movie mode, no big deal, but in music mode, will they be “secondary” to the arc? In music mode, I prefer to have the in ceiling speakrs doing

Hello, I need Atmos theatre sound for a portable projector - it has e-arc I believe  I have  a play base which works but isn't used much any more -  not sure if that has e -arc or if there is a work around  any advice how to bring the  play base into use ? Also  how to  “add”  to it ?  Or do I buy a beam 2?   I  dont want to buy an arc ultra as  this all has to be positioned within feet /  meters of the projector (cable length ) and put away  after the holidays until next year ?  Any advice please ?   

I will be actively using my Sonos Ace headphones connected via Bluetooth to my Samsung Galaxy. During playback, the headphones will completely disconnect and I have to manually reconnect them to my phone in the Bluetooth settings. Has anyone else encountered this and/or solved? I do not have multipoint turned on. The phone is literally right by me. I’ve restarted all devices and still encounter this problem.

Does anyone know if you have music playing thru one of the approved soundbars from the Sonos app, say Pandora, Apple Music, etc. can you swap that music to the Sonos Ace headphones? Or is it only the device that is physically connected with the HDMI or Optical that gets swaped.I want to use them in my workshop for when I need ear protection but want to continue to listen to the audio stream whether it be the TV or a music stream started from the Sonos App. I’ll buy a Beam and attach it to the TV if this works. I could play Pandora, etc. thru the TV with Roku and make it work, but if I want to have the game on the TV and listen to music this doesn’t work for me. Plus I will have a Play 3 grouped as well as a Port or Amp.If they would allow APP Audio Swapping with the Port or an Amp, I wouldn’t need the Beam, just saying. 

Hey everyone,Today I ran into a strange issue with my Sonos setup. The Sonos app would open (iOS) and show my system, and I could control the volume on my soundbar for instance. However, it wouldn’t show any of my recently played items, music accounts, or let me add my new Era 100 to the system—it kept failing during the update process.I tried everything I could think of:Restarting my Wi-Fi (I use an Orbi 770 mesh system - I know these sometimes appear to cause issues). Restarting my phone. Restarting my Sonos devices (a lot of them). Switching Wi-Fi on and off again.Nothing worked! After almost an hour of frustration, I thought of plugging an Ethernet cable into my old Playbar which first didn't resolve the issue. Some time later everything magically started working again (app showing recently played stuff etc.), and I was finally able to add my Era 100.I’ve read that mesh systems can sometimes cause issues with Sonos, but I’m wondering:Could this have been a server issue on Sonos’ si

Hi, Just got a new LG C4 TV after having an old Samsung for 10 years, been using a Playbar the whole time.  I have the new TV and Magic Remote hooked up to the Playbar no problem.  However, my old TV used an IR remote and I was able to control the Playbar’s volume when the TV was off, but I was streaming music to the Playbar via the Sonos app.  The new LG remote uses RF and will only control the Playbar if the TV is on.  I think I am answering my own question here, but is there any way to get the Magic Remote (RF) to control the Playbar directly, with the TV off, so I can adjust the volume of music streaming to the Sonos device with the TV off? thanks… Charlie

Installed 2 Era 100 in one room separately. How do I now pair them?

I have 2 era300, a port hooked up to a large audio system and 1 beam on a TV in a large single room(10,000SqF). I am tired of yelling "ALEXA" across the room to my fire TV cube(Alexa). Can the era300 and the beam all listen and communicate to the cube?

It appears that with the newest app release for Android,  which did give us local library album art, that we have now again lost the fix for compilation albums. Yep, seeing dozens of album entries per artist again. I assume others are seeing the same?

My ERA100 does not play music via computer even though both my wifi system and the sonos app says its connected and signal is strong.  When I first set it up, everything worked perfectly for a couple of weeks. Now, if I am streaming from my desktop (e.g., iTunes via airplay), the sonos app thinks it is playing (i.e., it shows the song, the album art, and time stamp moves along as normal) but nothing comes out from speaker.  However, I can stream via Airplay from my iPhone and music plays normally.  At one point, I could play from computer via Bluetooth (but not airplay) as well but that seems to have gone now too.  I have gone through complete factory resets, deleted everything and set it up as if it was completely new, rebooted router, etc.  No change.  I called Sonos support, spent literally hours on the phone with a tech, reset, rebooted, reconnected everything once again, submitted diagnostics, and no help/no change.   Appreciate any ideas or advice.  Thanks!

I have a mini sub (got rid of the old sub) and I typically have it turned off out of respect for my neighbors.  When I decide to turn the sub on or off there are about 7 or 8 taps/steps I need to go through to achieve that.  It’s not so much the taps but more about remembering the mapping to get there each and every time.So here is my suggestion….. and Its crystal clear in the image below that I created for you.  Include the sub at the bottom of the output selector page and even though it doesn’t have a volume you could use the slider to adjust the amount of bass.  Plus I can turn it on or off RIGHT THERE!!!!  No more 8 steps to turn on and then another 8 steps to turn it off.  I just saved your customer 16 steps.You can’t make it any easier than THAT!  😊   Plus I know engineers love to complicate things so they could add a toggle under the Sub Mini options to “SHOW/HIDE” the sub control in the Output Selector page if so desired.  That way the Output Selector won’t get too full if the

I have just bought a Sonos beam gen 2 which I’ve added in to my home set up paired with an OLED LG C2 tv and a Roku 4k steaming stick.I have the beam connected by the arc port on the LG and then the Roku stick by an additional HDMI port.i can get Dolby atmos and Dolby 5.1 fine on the LG’s native  apps but only get stereo PCM for the same content on the Roku.  have tweaked all the relevant settings on the LG  ie pass through etc as well as custom digital output to Dolby digital on the Roku stick.I had read that the Roku stick was capable of Dolby Atmos so I’m presuming there must be some setting on the LG which I’m missing. It’s not a deal breaker having no Dolby atmos on the Roku as I can get it on the native apps but would be better if I could.

Still cannot build the local music library. It always times out with an error that the share (which it has been working on for the previous 45 minutes) is suddenly no longer available, or that it may have been moved or powered off, which of course is not true. Tier-1 help desk suggested that I have a double NAT issue. I have a Verizon router with two extenders, and by design, the extenders broadcast the same SSID as the router, and the tech said that was the problem. My understanding of a double NAT is that you have two or more devices providing network address translation for outgoing requests, and one way to detect it was through traceroute:traceroute google.comtraceroute to google.com (142.251.40.238), 64 hops max, 40 byte packets 1 cr1000a (192.168.1.1) 3.594 ms 3.011 ms 2.882 ms 2 lo0-100.washdc-vfttp-366.verizon-gni.net (71.178.216.1) 17.840 ms 9.364 ms 19.354 ms 3 * * *A double NAT would show a private IP as the first two hops, but here there is clearly only one. Could

When I play Spotify from my Sony tv the volume on my ERA300 surrounds is very low but if I play via Bluetooth the surround volume is fine, any fixes for this? Thanks

Hi @Corry P, I am running 80.11.33 on Android and I'd like to report this bug:Going to Sonos Favorites and tapping on one of the Recently Added items works fine.But, if you go to Sonos Favorites / Recently Added - View All, then tapping on items does nothing.

hi there,I am unable to use voice command to request Move 2 to play music via Alexa.I am an Amazon Prime subscriber and I have Amazon music app setup on my iPhone. I also have connected Amazon Prime service to my Sonos app. I am only able to use my iPhone to select Amazon music and play to my Move 2 on wifi from my playlist using the Sonos app.However I prefer the convenience of using voice command to request Amazon music instead of using my iPhone. is that possible?thank you for your assistance.