Fix & Optimize

The Sonos Aarc Ultra all of a sudden shows up as 3 speakers and 1 works fine but 2 cannot be added. How can I remove the ghost Arc Ultra from the system?  

HiI used to have older sonos speakers from 2013. When I upgraded my home’s wifi, the speakers no longer worked. I decided it was time for an upgrade, so I got one Era 100 and one Era 300.Still, however, the new speakers refuse to work with my network. This is a 5 Ghz network that works with Spotify, Netflix, my work VPN. Some other details:Wifi 6, 5 ghz Security is WPA/WPA2-Personal I have an Android device running the latest version of the app. Have also tried iPhone.What should I look for in terms of compatibility? Something is surely off. Per this page, I should be ok:Supported WiFi modes and security standards for Sonos products | Sonos

When I play a YouTube playlist with more than 250 entries, the app adds the playlist’s tracks to the Sonos queue approximately 80 times. Can someone please investigate and fix the bug.

Hello, I want to connect my old 2 sonos play 1 to my turntable , i read that i have to connect them to a sonos connect : is it correct ? There is a preamp in the turntable . It s enough to listen the music this setup ? sonos play 1 + sonos connect + turntable AT-LP120XUSB = listen to the music ? I precise  i havent yet a sonos connect thank you for you help  

I have two Fives, standing up right, and had them paired when I got them. Wonderful. But then there were problems (not sure with the app or the speakers software), and they got separated. Now I have those two in the same physical room, bit now each have their own room label: office and living room. When I try to stereo pair them again, the app allows me to pair (adding this room to make a stereo pair with this room?), the app shows me to direct the phone tot the speaker that is making a sound. I select the left or right. It is configuered and then, when I want to play a song, only one speaker is playing, the one that I had to select. It seems not possible to stereo pair them again. I play them now combined instead of being a pair. But it frustrates me not being able anymore to get them in a pair. If someone had similar issues and got it solved, I would be grateful to hear the solution. Cheers!

I am trying to re-set up my SiriusXM on Sonos.  It worked fine previously, but I got a new router so I re-initialized Sonos.  Now, SiriusXM doesn’t work.  The Sonos app sends me to the SiriusXM app to reauthorize SiriusXM and it seems happy, but then when returning to the Sonos app, it says I need to reauthorize SiriusXM again.  I successfully do this but then it comes back to the same place and says I need to reauthorize SiriusSM.  I’ve done this a number of times now, but I'm stuck in the Sonos/SiriusXM reauthorize loop.  Has anyone seen this?

Here’s my dilemma with my Sonos Surround system.I have the Arc Sound bar; (2) Era 100s currently used as the Surround back L/R; and the Sub (Gen 3).  Work perfectly as home theater setup.But, due to the fact the Arc Sound bar is not BlueTooth capable; and, once the (2) Era 100’s are dedicated to Stereo Surround (which automatically disables them from being BlueTooth operable), there is no way to Blue Tooth music from my iPhone or iPad to play music through the Sonos System.The only temporary fix to BlueTooth music to the Sonos system is to go back into the Sonos app and “Remove Surrounds” from the Era 100’s and then reassign the Era 100’s to Stereo Front L/R and re-adjust the volume.  Now, the Era 100’s BlueTooth will work.My question: is there a way on the Sonos App to configure (program) two different listening environments and to easily toggle between the two configurations with just a click of a button.   For example:  “Configuration 1” would be were all the Sonos components are as

Is anyone else experiencing a recent unresponsive app issue. Both myself and a friend have the same problem. Sonos app not responding, finds system but won’t play music, if it does it won’t turn it off or change volume. Both happened towards end of last week.  I’ve tried uninstalling and going again but nothing. nothing in my setup has changed. 

I have created a queue and want to save as a playlist but don’t seem to be able to. Is this right?So if I navigate away from the queue (or to listen to a radio station), how do I get back to the queue if I can’t save it as a playlist?why have you made a really easy system so damn hard to use? Perhaps time to move away from Sonos to a more flexible system (like Sonos pioneered!)

I lost connection to the Beam 2 via WiFi.Did a reset the whole Beam already, did new setup, connected to the wifi, but it looses it directly. Also took it off from the power many times. Still not found in the app. I do see the Beam in my Unifi config. I restarted the Unifi DreamMachine (router) to avoid other problems and to get rid of Any suggestions? 

What happened to SonosTube? It no longer works and is no longer in Google Play. Is there another way/app to play YouTube video music (Not YouTube Music) through Sonos?

My Era100 won’t keep the coneection and turns off when used with my PC.When playing music from my phone there is no problem. But when I play from AppleMusic and Youtube via my computer it shuts down after about 10 seconds.Other times it keeps the connection for a longer while, but either way, it never actually play the sounds. It is connected but no sounds come out from either my PC or the Era100. The PC’s sound output is always set to the Era100.So it is has nothing to do with bluetooth or wifi connection - those are stable when I use my phone. Also the speaker is located right next to my wifi and I have another Era100 further away, with no issues. And my PC has no problem keeping bluetooth connection with my mouse and keyboard, so it shouldn’t be that either.Hope someone can help?

I’ve just added an album with 19 tracks to my NASUsing the Windows desktop apps:Sonos S1 has ‘updated the music library’, added on entry with 19 tracksSonos S2 has updated the music library with 4 entries:                 Album 1 has 16 entries                 Album 2 has 1 entry                 Album 3 has 1 entry                 Album 4 has 1 entryWhy? 

De spraakassistent doet al meer dan een jaar helemaal niets. Hij hoort mij niet en geeft dus nooit antwoord. Irritant Moderator Edit: Google Translate -  The voice assistant has not done anything for more than a year. He doesn't hear me and therefore never answers. Annoying

hello, since your app rleases on 09 and 12 December, there is now a new problem for voice-over users navigating away from the now playing screen. when you use this feature to either find out more info about the track playing, or when watching TV for turning speech enhancement and night sound on and off, it is no longer possible to close this screen via the button at the top left. this fault was present at the launch of the new app, but was resolved in July 2024, but it’s back once again! previously there used to be a close button at the top left of the screen, and also a dialogue to “close pop-up window” but these have both disappeared. At present the only way round this is to use the (very unreliable) two finger scrub jesture in voice-over, or alternatively to close the app completely and then restart the app. Are any other voice-over users experiencing this fault? also can this bug be looked at by your development team and resolved as soon as possible please. it’s really disappointin

I would have added my comment to an already existing question, but that topic has been closed and the matter has still not been fixed.As a professional video games programmer I will try to be as objective as I can without it sounding as though I’ve just spent £3500 on a complete pile of rubbish. If SONOS spent half as much effort on fixing the numerous bugs in their software as they do on advertising their products their customers would be much happier.Sonos support are aware of these bugs and are nearly as exasperated as the customers.The only solution to this problem is to get a statement from the CEO who should be fully aware of these software bugs (if he/she isn’t the they should be sacked) and what they intend to do about them. Who is on the programming team? Why hasn’t this been addressed? Do they have a producer, and why haven’t they been fired? Your customers need to be reassured and this need to come from the top - Now.Having every customer hating your guts is not a good look

It seems these forums are littered with SONOS app complaints and issues around similar topics to this. The (older orange) Windows app worked fine setting up and detecting my Music Library at  //mybooklive/public/shared music. I could also work in fine using the Web app.The (newer black) iOS app however has been an absolute headache. First, when I tried //mybooklive/public/shared music, it just wouldn’t recognise the pathway… so I replaced the space with an underscore _ and now it is recognising it. However, it comes and goes regularly. This morning, it’s still there, but despite this I cannot find and use the Music Library. The app is recognising the pathway, but not displaying any music from it on my iPad or iPhone. The windows app and the web app still both work fine.What gives? What happened to SONOS? A basic requirement so fundamentally broken 😠 

HiIs there away to check warranty on your sonos products

We have two different issues with Alexa and volume:1- when asking something, the response comes very, very loud. We have tried to set the volume on the app (both Sonos and Alexa) but it makes no difference. We have also tried to set up the volume with the buttons and then ask Alexa to remember that volume as our preferred volume, but nothing works. Not nice for either us or the neighbours.2- when playing the radio or music (doesn't matter through which platform) and we ask Alexa to turn the volume up or down, it goes up way to loud or way to low. Tried to change the command to "turn the volume up by 1" but it doesn't work. We also use a Google speaker and never had that issue with volume control. Unfortunately, we don't seem able to switch to Google voice control.Can anyone help fix that please?

Hi all,I'm in the UK and in the process of setting up Google Assistant with my Arc.In order to play music I need to select a default music player in Google Home to associate with the Sonos.I would like to select Sonos Radio as my default source rather than YouTube Music but I can't find a way to select it, either in Google Home or via the new Sonos app.Would someone be kind enough to assist? Many thanks 

Hi,I have a Sonos Beam Gen 2 and all works fine with my TV via HDMI.I also have an old Karaoke system (Debra Pro X7 - https://www.amazon.co.uk/gp/product/B0B6C6LHN8/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1), which has optical inputs/outputs and works fine with my old soundbar.However, I cannot get it to work with the Sonos.TV HDMI to Sonos HDMI - OKTV Optical to Sonos HDMI (via Sonos Optical/HDMI adaptor) - OKTV Optical to Karaoke Optical to Sonos HDMI (via Sonos Optical/HDMI adaptor) - NO AUDIOTV Optical to Karaoke Optical to Denon Soundbox Optical - OKThere is obviously an incompatibility between Sonos and the Karaoke box but what could it be?The Karaoke box instructions does state the following "For different versions of optical fiber interfaces, some compatibility issues may occur. Resulting in no sound being output. This is due to the incompatibility of the optical interface version of the speaker.".As far as I am aware the optical is PCM in all cases so why won't it wo

HelloPreviously had a Panasonic TV + Beam (surrounds and sub) + Apple TV. Getting 5.1 no issues.New Samsung OLED and Apple TV will not output anything other than Stereo PCM.Firestick and Built in Apps showing 5.1 so it’s specific to Apple TV.Rebooted everything, reseated HDMI cable to everything. Done new TV setup on Sonos App.Not really sure where to go next?  Tried forcing 5.1 on Apple TV but I then get dialogue out of the surrounds!  

Hi all!ordered a new Arc Ultra 10 days ago from Sonos Europe. Even paid for faster shipping (2 working days). Still today I haven’t got it yet. Apparently, DHL service has some serious delays. I sold my Playbar and been stuck with my Tv’s speaker for too long :-(Also, will I be able to play atmos music on my Arc Ultra. It has nothing to do with the fact my TV is non eArc, right?One final thing. Many claim Playbar was/is better for stereo music than both of the Arcs. Your thoughts? Can’t wait for my new speaker.Neven

I was signed in as the system owner, why do I have to sign out and then in again as the system owner only to get a message of something went wrong try later. It has been months with this issue and there is no fix. Ready to throw the whole system out the window. 

Updated app yesterday and now nothing works - 2 hrs waiting and then dealing with helpdesk - router rebooted 4 times all 20 devices rebooted, controllers reloaded several times, moved to Sonos channel 1 and still not working. Approximately 5 hrs of wasted time, pls help. Helpdesk claim it is a known problem which isn’t particularly helpful - a known solution would be better and a timeframe for when it will get fixed - another massive Sonos own goal.