Fix & Optimize

Can more than 1 ACE be connected to ARC at the same time ?

sonos before (album art +track display) Sonos now no album art no track display

After updating the SONOS app to the latest version, when I try to run "TruePlay," it results in an error and the measurement is interrupted.My system configuration consists of a Beam (gen2), Sub Mini, and two Era100 speakers for surround sound.Specifically, when the test starts, the sound is supposed to come from the front, right rear, and left rear in that order. However, the measurement stops midway through the left rear speaker and doesn't progress further.Is there any solution to this issue?

a message to re-authorize my SiriusXM account on my Sonos app. When I go into Sirius and re-authorize it it says I’m good and then when I go back to Sonos, it tells me that it did not work?

I have had two Sonos 5 speakers since August 2022. Worked fine with the app till about June this year. Then could not access. Returning after long trip abroad, I have reinstalled the app, can see profile and speaker details, but cannot yet make them work as speakers.Thinking of returning the speakers to the shop and asking for most of my money back.I know loads of other users have problems, but how are Sonos handling this crisis?Shall I return the speakers next week? They used to be great.Currently unusable!!

How do I get the chime active on my Move when using google assistant, once I wake it up saying ‘ hey google’ thanks 

Sonos s2 app only showing Stereo PCM no matter what source I use. I have reset app and factory reset all speakers. The speakers are all working, but I don't know if I am getting 5.1, etc. 

Why wouldn’t Sonos produce a video tutorial describing how to use EACH feature of the new app? 

Hi everyone,im super confused about how I can get a turntable to work with my current setup. I recently bought a Victrola stream carbon and it worked great until the belt started slowing down and as a result of this, I have returned the turntable. I need an alternative.  I have 2 One’s and a Sub Mini in a 2.1 setup. I am looking for connect a turntable to this setup so that sound plays through this system, but none of them have a line in input. What do I need to buy (besides a new turntable with a preamp) to get the turntable to play thorough my 2.1 setup, and if I upgrade the one’s to era 100’s, and connect a turntable through line in, will it still play to to both era 100’s and the sub? any advice appreciated. Thank you! 

SHORT VERSIONThe Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not? DETAILSMy music library is on a Synology NAS.I installed Plex Server on the same NAS. I have installed Plex as a content service in Sonos.The Sonos app running on my desktop machine sees the Plex server and shows its contents.The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.The desktop machine is connected via ethernet. I’m guessing that’s significant.The netw

I have a number of sonos devices, 4 subs, an arc, a beam, 6 ones and a roam as well as ace headphones. Whenever I add the headphones to the sonos app it works to start with but once I've closed the app it will force close once I try and reopen it. I have to clear the apps storage and then discover my system and login making sure the headphones are not turned on. This then enables me to use the other devices and I can still use the headphones as long as I don't open the app when they are turned on. I've reset the headphone numerous times etc but no matter what I try the same problem occurs. This is on Android and using the latest app that was released a couple of days ago but has also been the case on the previous versions too. Has anyone had this problem and if so is there a fix for it?

I’ll begin by saying that nothing in my home network environment has changed.  All Sonos products (roam, One, Arc) were working fine until today.  Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app.  I mean, that’s clearly not the case.Now the app has thrown me into a ‘sign in as owner’ loop.  I sign back in and it asks me to do it again when I click on ‘my system’.I’ve uninstalled/installed the app.  No change.Any ideas?

Hi,In the old S2 app it was possible to quickly get to the eq settings by pressing the button on the volume slider, as shown in the picture.Is something like this coming back to the new app? Currently accessing the eq settings takes 3 clicks, which is a bit annoying. Cheers

I use speakers for listening to music in a living room that is about  35x20 with 13ft ceiling. Currently have a 300 and am considering getting another for pairing. In the setup what is the distance between speakers and is there advantage to buying stands? 

Hello community!I am a long time user of Sonos and over the years have purchased different systems in my house. I have a living room with an ARC and SUB gen3 that I am planning on adding surrounds and the question relies on whether I get the ERA 100 or 300 based on my room configuration.My coach is against the wall and in a corner so I can only place surrounds in one spot with no much room to experiment with..We watch lots of Dolby Atmos movies and my first option was to get the 300´s but I am worried about sticking a 300 in the corner (see picture) due to sound reflections not being redirected properly or boosting low frequencies quite a lot on that spot. (I know true play can correct for this) On the other hand the other surround has plenty of room (acoustics) as the living room extends quite a lot on the other side.I know if I get the 100´s I won't enjoy atmos on the surrounds and these might be more forgiving as they fire towards the front and not sides but I dont want to regret no

The update is worse than before! Search feature missing! My music missing after spending 2 hours or more re-adding it a month ago! Volume control is uncontrollable! I recommend using the SonoPhone app which is far better than the Sonos one!! Dreadful company v

I don’t understand why this keeps happening. For over a year, we never had any issues. Now all of sudden in the past week, our Sonos Beam loses connection. Called tech support the other day because it just would not connect after working perfectly fine the night before. It’s connected to the HDMI Arc port and powers on. Why do I have to disconnect all my other cables just to get it to work? This makes no sense. 

I used to have no issues when I first bought this system. Now ....it difficult to connect if you move it. You have to reboot everything all from the beginning if Internet goes down . Most of all there isn't a remote that works with the system since they last upgraded. Bye anything but Sonos! Others I had were so much less aggravating.

After being a huge huge Sonos supporter for over a decade, I am now so afraid of updates.I finally got the system working in one of my homes. But when I came to the cottage and it asked to check for updates, I just shut down the app for fear that anything I do will affect my system when I go home.  Lost all my confidence in SONOs to watch out for my music enjoyment.

HELLO, I CAN'T FIND THE SONOS APP PREFERENCES ON IOS 18... and I can't even find the version number of this application!!!!!Can you help me?... Thanks in advance.

I think i am almost ready to throw all my Sonos equipment in the garbage. It’s almost 4 months ago since I updated the app. I almost never have the music playing anymore in the morning because it takes so much frustration putting the music on. One simple thing, starting a radio station through the app and 9 out of 10 it just wont start. ‘Something is going wrong, try again’.  I am an IT guy, already spent hours checking the router, networks etc. It just isn’t working like before and it seems Sonos is not able to fix it. If they go bankrupt they sure earned it. So last question before I dump everything. Is it possible to downgrade? For me the old app worked fine. Play, pause, next song. 

My Sonos Roam appears its connected and playing with the little volume thingys moving like the other 3 speakers, however there is no sound coming out. I have reset the Roam. Same problem. Every now and then it will start playing but when I try it again the next day it wont play.  Also somtimes if I turn off some other speakers the Roam will play. If I switch back it stops playing. I am using an Asus mesh wifi system.Any suggestions welcome. 

When connected to the Roam via Bluetooth, how can you see what the battery % level is? Before this terrible update you could use the Sonos app, but now it won’t connect to the Roam unless there is a WiFi connection. Even then, I can’t see the battery % level. Any advice welcome. 

Salut les frenchies,Je ne vais pas me casser à faire une traduction pour le monde entier, après tout il n’y a pas de forum en français eh ben ils n’auront qu’à traduire..(même si je parle et écris fluent english).Si comme moi vous avez été confronté à l’impossibilité de gérer vos playlists SONOS sur la nouvelle app sonos ios/androïd, voilà la solution.Téléchargez l’application sonos de bureau sur votre PC à cette adresse :https://support.sonos.com/fr-fr/downloadsPour ma part, j’ai téléchargé l’appli pour windows => et pour  mon très grand bonheur 😁😍, j’ai ENFIN pu retrouver ma grosse playlist sonos de 485 morceaux que j’alimente depuis 10 ans, mais que je ne pouvais plus gérer en y ajoutant ou en supprimant des morceaux.Attention sur l’appli PC, il a quand fallu réinitialiser mon mot de passe qui n’était pas reconnu.. (nan mais faut pas croire non plus que ça va être aussi facileque ça.. des embuches à chaque coin de rue ..)Sur l’appli PC, une fois que j’ai pu me logger, j’ai retr

I have a Samsung QE65Q60R (2019) QLED HDR 4K Ultra HD Smart TV, 65" and a Sonos Beam gen 2. I have the NowTV app on the TV and have subscribed to the NowTV boost option that gives 4K tv and Dolby Atmos. I am testing using Jamanji which is shown as having Dolby Atmos but my Sonos App just shows as Dolby 2.0 and not Dolby Atmos. Any suggestions as to why this is and how I can get it to play and show Atmos would be very much appreciated. Many thanks. Gary