Contributor I

Answered

Ownership sign-in loop

Forum|Forum|2 years ago
September 6, 2024
14 replies
879 views

I’ll begin by saying that nothing in my home network environment has changed. All Sonos products (roam, One, Arc) were working fine until today. Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app. I mean, that’s clearly not the case.

Now the app has thrown me into a ‘sign in as owner’ loop. I sign back in and it asks me to do it again when I click on ‘my system’.

I’ve uninstalled/installed the app. No change.

Any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Corry P

Hi @Mr_Camblor

I’m glad to hear (through private messages) that things are sorted for you now that you have signed into your system with the correct credentials. We’re going to add some info to the app to make this kind of mistake less likely for others in the future.

UKMedia

I suggest you contact Sonos Support as they will have other tools available to diagnose this issue, as well as checking your account.

Remember: Sometimes Red Wine helps :)

Corry P

Sonos Staff

Hi @Mr_Camblor

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having. We understood this issue to have been resolved a few weeks ago, but I have seen others report it since then.

Could you please submit a support diagnostic and let me know here when you have done so? Please don’t share the given number, however. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Mr_CamblorAuthor

Contributor I

thanks for the reply - I have submitted diagnostics via the app (iOS)

Corry P

Sonos Staff

Hi @Mr_Camblor

Thanks for that, but you seem to be using a different email address here on the community than which is associated with your Sonos system.

Could you please try that again, but this time send me a Direct Message with the number given at the end of the process? You can sent me a message by clicking on my picture then Send Message. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Mr_Camblor

I’m glad to hear (through private messages) that things are sorted for you now that you have signed into your system with the correct credentials. We’re going to add some info to the app to make this kind of mistake less likely for others in the future.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Magnusthetall

Lyricist II

So please, what is the solution???

Smilja

@Magnusthetall, What’s your issue? Have you forgotten your email address? Please specify.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

M

Magnusthetall

Lyricist II

I have two systems, on two different WiFi’s. Technically 3: an old one and a new one with the two different apps in one house. And a new system in a different house. I am there now, able to use the system but it keeps asking me so sign in as the owner - and then “something went wrong”. But when I look at the account in the app, all is fine, I am signed in. Just changed the password, worked fine.

i am trying to see if the hardware needs a firmware update, etc

Corry P

Sonos Staff

Hi @Magnusthetall

So please, what is the solution???

For @Mr_Camblor, it was to use the correct email address - his system was registered to an email address with a typo in it.

As you say you have 3 systems, I suspect something similar going on with you, as I only see one system that is registered to the email address you are using here on the Community.

Please note that you can sign in to an account in the app that does not have the system registered to it, so although you may be logged in, you are not logged in with the correct account (in 2 cases, anyway).

I recommend that you transfer system ownership of all 3 systems to the email address that you want to use with them all. To do so, please open the Sonos app and go to Settings icon » Manage » Transfer System Ownership (you can transfer to the same address, so this will mean you don’t need to worry about identifying which 2 systems to address). Make very sure of making no typos when you enter the new email.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Magnusthetall

Lyricist II

I am an idiot. I registered the system in the other house with a different mail address. Many thanks for your help!!!!!

Show more replies

Sign up

Login to the community