Contributor I

Answered

Ownership sign-in loop

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I’ll begin by saying that nothing in my home network environment has changed. All Sonos products (roam, One, Arc) were working fine until today. Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app. I mean, that’s clearly not the case.

Now the app has thrown me into a ‘sign in as owner’ loop. I sign back in and it asks me to do it again when I click on ‘my system’.

I’ve uninstalled/installed the app. No change.

Any ideas?

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Corry PAnswer

Sonos Staff

Hi @Mr_Camblor

I’m glad to hear (through private messages) that things are sorted for you now that you have signed into your system with the correct credentials. We’re going to add some info to the app to make this kind of mistake less likely for others in the future.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry P

Sonos Staff

Hi @Magnusthetall

No problem - you are very welcome!

And, it is an easy mistake to make!

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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VinnyGa

Lyricist I

Having the same issue i have re-set my system after changing router and internet provider i have the beam connected via ethernet i try to sign in to the system to set my system up have transferred ownership to a new email address and i am stuck in an endless loop it keeps asking me to sign in on the android app the app updated this morning but the problem still persists has anyone solved this ? Many thanks

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Mr_CamblorAuthor

Contributor I

Having the same issue i have re-set my system after changing router and internet provider i have the beam connected via ethernet i try to sign in to the system to set my system up have transferred ownership to a new email address and i am stuck in an endless loop it keeps asking me to sign in on the android app the app updated this morning but the problem still persists has anyone solved this ? Many thanks

I’d suggest logging a support request. The Sonos team were amazing at getting to the root of my issue.

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VinnyGa

Lyricist I

i will try that mate thanks

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