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Vinndalf
Avid Contributor III
June 10, 2024
Question

Sonos app on wifi cannot see Plex server

  • June 10, 2024
  • 44 replies
  • 1771 views

SHORT VERSION
The Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not?

 

DETAILS

My music library is on a Synology NAS.

I installed Plex Server on the same NAS. 

I have installed Plex as a content service in Sonos.

The Sonos app running on my desktop machine sees the Plex server and shows its contents.

The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.

I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.

The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.

The desktop machine is connected via ethernet. I’m guessing that’s significant.

The networking devices are Unifi, if that’s relevant.

The Plex server has remote access disabled. I assume that should be fine since all the devices are on one VLAN. Nothing’s remote. And one Sonos app is able to display the content.

 

VERSIONS

Sonos Controller: 16.2

Sonos OS: S2

Synology DSM version: DSM 7.2.1-69057 Update 5

Plex server version:  1.29.2.6364

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    44 replies

    Show previous replies
    Bumper
    Bumper
    July 2, 2024

    @Ken_Griffiths @Bumper 
    My Plex latency issue has appeared off and on again over the last week or so. I have been speaking to Sonos about this and just FYI here is their latest comments…

    Since the launch of the new Sonos app, we’ve seen customers in Australia, New Zealand and other parts of the APAC region having latency or delay while navigating the app. This behaviour you’ve encountered while navigating Plex in the Sonos app seems to be related to this issue and we’d like to let you know that we are actively investigating this and do not have an ETA to share.
     

    Plex hasn’t been working fine- well it’s  working fine with SonoPhone and Plexamp and airplay but not the new app. Issues started again since ~June 24 app update. I’m not in the Asia Pacific Area though. 
     

    The comments from Sonos are really interesting. 

      Kivi5770
      Lyricist I
      September 27, 2024

      Hi,

       

      i tried to fix the same issue.

      Other Source dosent work until now.

      I run it on a synology and it worked until the new app (Android).

      In the Web-App it also dosent respond on other sources.

      I am able to play the music only from one folder.

      Any new suggestions?

       

      Ken_Griffiths
      Ken_Griffiths
      September 27, 2024

      Hi,

       

      i tried to fix the same issue.

      Other Source dosent work until now.

      I run it on a synology and it worked until the new app (Android).

      In the Web-App it also dosent respond on other sources.

      I am able to play the music only from one folder.

      Any new suggestions?

      Just to clarify are you referring to the Plex service not working on the Android Sonos App? You asked for suggestions here, so my thoughts are to simply use a playlist to play your tracks across folders etc. See attached screen-capture video from my Android controller, just as an  example of playing a playlist on Plex. Just add your *.m3u playlist (or whatever format you prefer to use for your own playlists) to your local library and add them to Plex and they should then be accessible via Sonos/Plex too.

      Kivi5770
      Lyricist I
      September 28, 2024

      Hi Ken,

      first thanks for the answer.

      That is not a option for me.

      At the moment it is not possible to create a playlist from another folder.

      I am only able to play form the first folder from the Plex-Server in the Sonos-App.

      It seems that the new App isnt designed to access “Multi-Folder”. The same issue is using Plex-Amp. You can access only the “Main-Folder” in my case it is “Parents-Longplayer”. If you chose “other scources” it is not possible. In PlexAmp you can see the folder but you cant run it on a Sonos Device. So it seems that the issue is the firmware. With the old app and firmware was it possible.

       

      I contact the Sonos-Support and they send me now from  the “First-Level-Support” to the second. It seems that they need some time to analyse the problem. The already said that they dont think that my network is the problem. It think i have to wait until next week. At least i hope so. :)

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