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Question

Sonos app on wifi cannot see Plex server

Forum|Forum|2 years ago
June 10, 2024
44 replies
1771 views

SHORT VERSION
The Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not?

DETAILS

My music library is on a Synology NAS.

I installed Plex Server on the same NAS.

I have installed Plex as a content service in Sonos.

The Sonos app running on my desktop machine sees the Plex server and shows its contents.

The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.

I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.

The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.

The desktop machine is connected via ethernet. I’m guessing that’s significant.

The networking devices are Unifi, if that’s relevant.

The Plex server has remote access disabled. I assume that should be fine since all the devices are on one VLAN. Nothing’s remote. And one Sonos app is able to display the content.

VERSIONS

Sonos Controller: 16.2

Sonos OS: S2

Synology DSM version: DSM 7.2.1-69057 Update 5

Plex server version: 1.29.2.6364

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rosswells127

Prodigy I

@Ken_Griffiths
I have 8gb RAM in my NAS and also use the dual ethernet capability.
Here is the “Other Sources” option displayed within Plex option in SonoPhone. It displays something if I select it. The same option appears on the new IOS Sonos app but comes up with “Something went wrong, try again” after a few seconds when I select it.

Ken_Griffiths

Give me a second and I’ll make a screen capture video of what I’m seeing here… I’ll post back shortly.👍

Ken_Griffiths

This is what I see in Plex "other sources”…

Ken_Griffiths

So when I select ‘other sources’ I initially see both my NAS boxes/Plex servers and if I select either one, it takes back to what is just the opening screen for that particular NAS/Plex server.

edit: I guess its just a way to switch between whichever Plex server I want to use with Sonos.

Ken_Griffiths

Does that help?

rosswells127

Prodigy I

@Ken_Griffiths
On SonoPhone, SonoPad and the old Sonos app my Plex server is listed under “Other Sources”. If I select my Plex Server from there then nothing happens, which is fine. I am not too concerned with the “Something went wrong, try again” message when doing the same test using the new Sonos app as initially my Plex account had access to music on another external Plex server which I only occasionally used. I removed this access when initially diagnosing this problem and will probably never reactivate it.
FYI: Sonos fixed some iPad issues with 80.04.04 including an issue where it didn’t display Favorites correctly. So far under 80.04.04 when I select “Plex” from the main Sonos Services list it consistently returns nothing on first attempt but always returns the Plex results on 2nd attempt which is fine for what I need at this time.
Ross.

D

Dpaulyn

Trending Lyricist I

I had to enable Plex remote access for it to work with Sonos.

Ken_Griffiths

I had to enable Plex remote access for it to work with Sonos.

You shouldn’t have to, as Plex uses NAT loopback - if not enabled already, perhaps see if enabling ‘UPnP’ (auto port forwarding) on your router will resolve that issue for you.

Ken_Griffiths

@Ken_Griffiths
When doing the same test using the new Sonos app as initially my Plex account had access to music on another external Plex server which I only occasionally used. I removed this access when initially diagnosing this problem and will probably never reactivate it.

Ross.

I wonder if the external Plex server is the cause of the ‘something went wrong’ issue here? I wonder if the Sonos Plex service is still looking for that under ‘other sources’? Maybe check your online Sonos account and/or consider removing/re-adding the Plex service on Sonos again (if perhaps not tried already).

If it can’t be resolved, then I would go onto reproduce the issue, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

rosswells127

Prodigy I

Thanks Ken. Yes, I had already tried removing/re-addeding the Plex service. I will do as you say and submit a diagnostic. I have previously found Sonos support in NZ really poor, but perhaps that has changed.
Ross.

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