Fix & Optimize

Hello everyone, I have had a dilemma for a few days. I currently have a sonos play bar + sonos sub gen 1 + two play one gen 1. I wanted to keep my sub and my play ones and buy a sonos amp and kef r3s and possibly add a second gen 3 sub later and maybe a turntabel. But since I saw the era 300 I wonder if I should not take the sonos arc with the era 300. I know that in my initial idea I was going to have a 4.1 and with the arc we are talking about dolby atmos. Has anyone ever tried or owned these products? my use will be 90% for videos and 10% music. THANKS

5.1/Atmos stopped working for some reasonWe have an Apple TV4k, Arc, Sub and 2 x 100s which have been working fine for the last week. I came downstairs tonight to watch TV and I fire up Netflix and I cannot hear anything. Apple menu sounds work and so does the Netflix logo, menu clicks but as soon as I start a show I get video but no audio. I checked if there was an update available on the sonos app and nothing. I checked on the ATV and there was so I updated and was hoping for the best but still no luck. Soundbar is connected to eARC and audio pass through is enabled on the TV. If I force the audio output to stereo it works but if I force it to 5.1 it stops working. However if I open the HBO Max app and watch say Tenet it plays fine in 5.1. I am at a loss here! Any help would be great!

Hi,I have purchased a Sonos Arc and sub mini. Can you please advise on the appropriate EQ or any other settings in Sonos app so that I can get an optimal performance from the Sonos combination that I have.

After the most recent controller (Mac) desktop upgrade, I have lost all of my album artwork.  This is also reflected on the IOS apps after the recent upgrade...there is no album art.  Occasionally album art will sporadically begin to load (very slowly) but it is never cached (like in the older versions of the controller), because when I shut the controller down and restart it, all of the album art is gone again.  I am aware of how album art is handled with sonos, and I had never had any issue with my library in prior iterations of the software.  I’ve been a sonos user for over 15 years, and am very familiar with the software & systems.   I spent over 4 hours on 3 separate calls with Sonos support and was escalated to level 2 support.  I went through all of the usual troubleshooting steps:Reboot entire system..Router, all zone players & speakers (with complete power downs on all sonos & network gear. Deleted and reloaded the desktop controller several times. Provided detaile

I have been thinking about this for quite some time. Not everyone is solely SONOS or Audiophile-grade components. However, SONOS plays in an upper scale price point for casual-listening of music and does so very well. That same household might have a higher-end network streamer like the NAD C700 which is a streamer/amplifier with speaker outputs in a room more dedicated to music. How would one connect these two concepts and play the same music everywhere? Without a SONOS Port adding $500 to the budget?The idea is to play higher res and MQA files in the “listening” room and send the same audio stream to SONOS the system to play at 24-bit/44 kHz …Impossible? Ideas? Thoughts? Solutions?

S2 app, checked updates and fully updated. Songs won’t play directly from Sonos app but I can airplay Apple Music to the speakers.I tried reauthorizing as well as fully removing the account and adding it back in. Same issue.

I wanted to know three things?1-how many Sonos ceiling speakers can I install?2-do they need to be hardwired to the amp or can they connect with Bluetooth or WiFi?3- can the amp handle multiple zones?  For example speakers in dinning room only or dinning room and bedroom only?  

Hi There,I am mounting my Arc and am wondering if I can mount above my TV.  If mounted above the TV, the arc will be 4 feet below the ceiling - does this give enough space for optimal performance? -Mike 

I have a Port connected via ethernet, a One connected via WiFi and the port is feeding my main AV receiver via digital out. I control it all via my iPad and the Sonos app. The library is stored on a Drobo NAS connected via ethernet all on the same subnet, one router, one switch, all gigabit. When playing an album it will randomly pop up on the iPad “Unable to play xxxxx File not found” I can manually skip back to the missing track and it will immediately play. Is there a fix for this as its really making a mess out of my enjoyment now??

I have posted this on the Apple community, but I fear they might delete the post for references to Sonos. Hopefully, someone here can help? I have a bit of an over the top audio setup whereby I have a Sonos Arc, 1 x Sub Gen 3 & 2 x Era 300’s. As well as this setup I have 2 x Sonos fives for listening to music in stereo format. I can’t listen to stereo music on a surround sound set up as it sounds awful. I couldn’t even come to listen to Atmos tracks on my previous set up which included the Sonos Ones as the rears. Now that I have swapped them with the Era 300’s listening to Atmos music on this system has been transformed from night into day; it’s really good. However, listening to Stereo format on this setup is still a terrible experience, which is to be expected. As an Apple Music subscriber, is there a way I can easily filter Stereo from Atmos, so that I can change to the desired system depending upon format? 

Let me see if I can help you out!First Check these previous thread's!* https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-move-can-t-connect-to-google-assistant-6853347#comments* https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-move-can-t-connect-to-google-assistant-device-not-found-6880804Did they help you out?* If YES Awesome, enjoy you voice assisted speaker! 😎* If NO and you have previously had your device connected before to the Google Assistant lets try this next step!First go to your google home app>click the gear icon (after the page should read "home settings" )>Works with google> Reconnect account and follows steps(You may see a device connect and add to your sonos device count )If Reconnect account doesn't work try Unlink account and follow steps* Now go back to the Sonos app and try to connect the Google Assistant again and you should be good to go! 

Hello,I have an Open Living room where ceiling is 9 ft high and my setup is as follows.85” Sony TV 950HArc2 ERA 300Sub Gen 2 left side is sliding glass door / partial wallsitting position medium window / partial left ERA 300 is placed then right side other ERA 300 this point is open concept will I experience Dolby AtmosThank you     

throughout the last couple of years I have had variable success with whether or not alexa turns off the tv. now its variable success whether or not alexa turns on the tv. switching hdmi to the non-arc port is what allowed alexa to turn off the tv. BUT that annowing sign saying your audio device is not in the arc hdmi port would intermittently show up despite pressing ok or just leaving it alone. Samsung TV. switching the hdmi port bact to the arc port now “confused” the tv and so variable whether or not alexa can turn on or turn off the tv… SONOS, please address and create appropriate update. what does the community think? thanks

I have a corner sectional in my living room and currently have two Sonos Ones behind the portion directly facing the TV.  If I moved one of those to the other end would the ERA 300 sound ok in the corner?

I’ve recently transffered my music to a 1 TB external SSD.I’m using a Mac Studio (Ventura 13.2.1). The Music app on the Mac is setup to use the external drive as its library. All works OK on the Mac.If I add the Library to my Sonos (I add in as an External Drive and point it to the Music folder) it initailly recognises the folder and says it is starting to Index. Nothing happens. Normally I would see the ...Indexing next to the ‘Music Library’ on the Music Sources list, but nothing is there. If I run the ‘Update Music Library Now’, the Indexing can appear for a second or two and then disappears (or most of the time it just freezes the Sonos app and I have to Force Quit).Using Finder I can see that Sonos has a ‘Custom’ Sharing Privilege permission on the drive (generated when I first setup the Library in Sonos). It appears to have rights to access the folder, but the Library Indexing always fails.Any advice would be welcome.

I have replaced a couple of P1’s with a single ERA. I now want to give the P1’s to a family member, in a different house/network. The P1’s where running on S2, and have been factory reset.The new home is currently running S1, as they are using a bridge and 3 existing P1’s, and the bridge is only ethernet connected device.My plan was to disconnect the existing bridge, replace with an existing S1 P1, check all OK, then upgrade whole system to S2.I can then add the 2 P1’s that have been reset. Once all OK, I can move the P1’s to their new rooms in the new home.Is that the correct process? 

I have several Sonos speakers connected to my home wifi network. For many years, I’ve been able to control the speakers both with the Android app and the Windows desktop app.However, after I reinstalled Windows 10 today, the Sonos desktop app can’t find my Sonos system, unless I set my wifi network as a public network in Windows. The Android controller is still working fine.I have checked my Windows firewall settings and reinstalled the Sonos desktop app several times. I have followed all the steps in Sonos’ configuration guide, where step 4 emphasizes that the network profile must be set to private. But the only way I can get the desktop controller to connect, is to do the opposite, and set it to public.For obvious reasons, I don’t want to define my home wifi as a public network. Does anyone have a solution to this?

Hello, I have an open layout Living/Dining room/kitchen area about 33ft X 18 ft (on the kitchen side) and then the room narrows towards the living side (see room image). The ceiling height is about 10 ft. Trying to make a plan for how to best equip it for music listening only (no TV in this room). Thinking between various combinations of Era 300s with Sub Gen 3, or a couple of Fives? Would 2 Fives or 2 Era 300s be enough for a room this size? Also, thoughts about speaker placement would be great.(I am about to setup a recently purchased Arc/Sub Gen3/2 Era 100s in a smaller TV room).Will appreciate any thoughts. Thanks 

Hi there,I currently have 2 x bluetooth speakers that I use outside (Ultimate Ears Boom 3) which I can connect together and use them as a pair.I have a Sonos system indoors, but want a speaker that I can integrate with the existing Sonos system indoors, instead of using the 2 bluetooth speakers above.  Just for context, we have in the lounge:- Sonos Beam gen 1, 2 x Play ones and in the kitchen 2 x Play ones.  So can I integrate either the Roam or the Move onto the main system, so say, the Kitchen and Roam/Move playing the same music in the garden?  Or have I misunderstood?Is this a good idea to replace these 2 speakers with the Roam, I was looking at the voice activated one for the £20 extra.  I’m not sure I would use the voice activation bit, I as I just tinker with my phone to change the music anyway, as often Alexa doesn’t play what I want.Or would the Move better - it would just be used in the house or garden, so not for travel.  What is the sound quality like?Sorry for all the que

So I think I’ve encountered a bug, and wanted to share in case anyone else sees this (or hopefully someone from Sonos engineering sees it).If I play Apple Music in Atmos on my Home Theater (ARC+Amp+Sub) I get a nice little Atmos icon in the app showing me I’m listening to spatial music. If I try to play the same Apple Music track on my Era 300’s (Era 300 Stereo Pair + Sub Mini) I don’t get the same icon. To troubleshoot I tried to drop the sub, and also unpair the stereo pair, and I still don't get the little icon. So the next thing I tried was comparing the same track played from another music service (Pandora in this case) to see if there is a noticeable difference. There seemingly was.So I believe this is a UI bug where the Atmos icon isn’t showing up for the Era 300s versus it being an issue of Atmos not working. 

WD’s My Cloud Home has just announced it will no longer support Sonos S1.I’m furious as mine was suggested by a telephone sales person.  It’s over two years old, so presumably out of warranty.I want to keep using my old Play 5’s. I just use the nas to play mucic from my library of 250 K songs It’d be much cheaper to buy say the Seagate 4TB Nas at £84 than pay £700 plus to upgrade my two Play 5’s.  But is it reliable? And are Seagate also likely to dump support for S1?Or are all companies that make nas likely to go that WD route?  And should I just acceot by Play 5’s are obselete?Many thanksPeter PS Other Nas often used by Sonos users are Buffalo Link Station, Fritz! Qnap and Synology.  Any thoughts on those?PPS I do use S2 for my two Roam speaker. But they of course dont link to S1.And do I understand that gen 1 SL’s wont connect to S2?    

I have tried to gather my old Sonos units in our second home with the aim of using the S1 app for those units when we are here.the Sonos units involved:• play:5• play:1• BridgeI have the S1 app on my iPhone at version 11.8 which should be the latest.Status:Play:5:Success, this one is working as expected on the S1 app.Play:1 was previously in an S2 network, but I have followed the steps to downgrade it to S1 and now it’s blinking green and is ready to connect.Issue seems to be the app… when click add add product, there’s a pop up saying that the app needs to update and when I accept I only get an error message. After clicking more info I get the error code 1101.I have tried all the hints related to 1101 but still the same result: can’t add more products.Bridge: this one doesn’t show at all, but given that the play:5 works it feels as it’s a bit redundant (even if it would feel better to connect since I anyway have it…). I I have also tried to connect the play:1 without having the Bridge

OK, I had been running two Sonos connect units for a few years. Both were set up as wired units as I do not wish to rely on wifi). Long story short either unit will play STREAMING music just fine, but with files from my .flac library this pausing occurs, and appears to be totally random. There was a time when if I started a playlist / album both units would play just fine. However it seems that once you try to control the sonos app via an android phone, that’s when the trouble starts. I’ve got a galaxy S20 and my girlfriend a galaxy 5. We’ve tried running the S1 app via each phone, logged in and not - it makes zero difference. I spent 90 minutes in chat w sonos (they passed me off to three different “associates” in a row, and each time the new associate would ask for “some time to review the case”...I had to repeat things over and over...so frustrating) and in the end nothing was resolved. Even their advice seemed suspect (mostly focusing on wifi despite me having told them that I do n

I have 2x era 300 as surround speakers with my arc and sub and I understand my system should now be able to generate 7.1 channels. I'm trying to get this out of my PS5 whilst playing games, however the Sonos app keeps displaying 5.1. So is this a bug? Am I really getting 7.1 instead of 5.1? What am I missing here?

I've just upgraded 2 x One SLs to 2 x Era 300s as rears in a home theatre set up (Arc plus 2 subs). Initially I had stands, but have replaced them for wall mounts, in my opinion way better! The speakers can go closer to the wall physically, and you lose the 'ET' effect.My question: there's lots of wood in this room, and I wondered whether a larger rug, or even a rug with some acoustic absorbing material underneath will improve sound. What does everyone think? Thanks!