Fix & Optimize

Yes its true, I tried it all, I have even asked Google’s Bard and the AI was like “ You have done extensive troubleshooting, I can’t think of anything else you can to do.” Then Bard said that I can buy new speakers lol. Rewind a bit, so I have a Yoga studio where we have 6 Play 3’s, a Sonos Connect, Sonos Boost, and in the Lobby 2 Sonos Symfonisk bookshelf speakers. For a period of time things we good, normal the way it should be but then things got worse.  Once you hit play only half the speakers would go on, it would then by about the 30 second mark all come back. Then every few tracks the audio would skip. So as I mentioned we tried everything to resolve, for example: Restarted the router, restarted the modem, restarted the speakers, updated router firmware, changed networks entirely, connected Sonos to a brand new Network, removed an existing LTE backup router, tried all the different SonosNet channels, nothing would work, the error still persisted as if I didn’t even attempt a fix

I have two Sonos One’s , and Arc and a sub in a stereo group. When I talk to Alexa to snoozes or set an alarm why does only the arc pick up voice? Why not the two Sonos ones that are closer to the head of my bed? Can you change that and if so how? 

Hi guys,I’m new to this community, and I already need your help :)I just bought a 3 story house (3x60m2).  Here’s the audio equipment I just ordered for the house:level 1: sonos amp + 2x floorstander borea triangle br08 + 1x sub Velodyne Deep Blue 10 + 1x sonos era 100 (for voice control) level 2: 2x sonos era 300 (gym) level 3: sonos amp + 2x borea triangle br03 + 1x sonos era 100 (for voice control)I have access to ethernet on all three floors, but I would much prefer to end up with wireless setup. What are the drawbacks, if any? Can I count on reliable performance with wifi? If I go down the wireless path, what setup would you recommend? Which routers / mesh networks are known to work well with Sonos? Is Eero a good choice? What about SonosNet? It’s probably good for Sonos devices, but how does it interfere with your main wifi / takes airtime from all non sonos devices? Any advice on how to go about connecting the devices listed above is much appreciated. Should I  go hardwired, wit

Hi community!I have a Smartthings hub and I can control my Sonos from my Smartthings app. The wife would like a button/control on the wall to turn Sonos on/off. Any suggestions on this? Thanks so much :-)Kasper

Hello all.I have a Sonos ZP120 which works under the Sonos 1 app just fine, i can't find any info about Sonos discontinuing either, just they say they've discontinue support for ZP120.On the topic of this amp, i have B&W 607s running through it (sitting on a shelf) and want to improve the low end. I was about to invest in some Atacama Moseco 7 stands (£140) and a REL Tzero MKIII (£370) and it occurred to me maybe i should put that money (£510) towards floor standers or something else (Id probably get £200 for the 607s)I like the Sonos 'system' and the family can all choose music to play from their phones.

At work my boss has his own Spotify account on his iphone.I have my own Spotify account with an android phone. We each added our Spotify accounts to Sonos app with different names.But my account will not display. It defaults to his account. We have my name checked on the Sonos app. How do we get both accounts to work on the Sonos app?

Hi, I’ve just purchased a Sonos Arc but i’m having trouble getting Atmos from Netflix via a Fire Stick 4k Max.I have a premium Netflix subscription and all settings are at their highest.I have Sky Q so i’m able to get Atmos from Sky Movies from the Arc so i know that it does work from that source.Anyone any ideas?Thanks

All - have opted for the Sonos (Sonance) amp and x6 in-celing speakers for my kitchen / dining / snug area. Looking for suggestions as to where best to place the speakers.  The floor area of the kitchen, dining, snug is 88m2, with part of the celing being pitched / vaulted (as annotated in red on the floor plan). There is also a roof lantern (annotated in green on the plan)Will be looking to use the system to play music via various streaming services (apps) and also watching TV (the tv will be located in the snug area, as annotated in the plan, have also annotated sofa / dining table location. Welcome suggestions for placing the 6 speakers, assume   

I purchased a Sonos Sub Mini, which works flawlessly. However, I noticed that when playing Dolby Vision content, the bass does not respond as well as it does with other types of content on Netflix.System: Beam gen 2, ikea symfonisk and mini.Tv: TCL qled 55c728 supported hdmi 2.1 

Looking at the Arc and it requires 3.4” of depth.  I only have 1.5” of space.  The Soundbar would block almost 2” of screen space.  What can I use to raise the feet of the stand?  I was thinking of just making wood pieces to sit the feet on to raise it up.  The TV stand footprint (WxHxD in INCHES): 1.7 x 15.6 x 10.2.   

I saw another thread on this forum that exactly matched mine (see here) but it’s been closed so I’m opening a new one.Every hour or two I get a blackout that lasts a couple of seconds, then the picture comes back but the sound is quiet, then another brief blackout, then the picture comes back.I’m using a Sonos Beam connected to the TV (Philips 65PML9200, previously a 65OLED856) via HDMI Arc.I’ve had the Virgin Media (STB) box replaced and Richer Sounds just replaced my entire television after months of arguing with them and Philips (the manufacturer). I’ve now got a new, different model TV and the same fault has occurred. You can’t imagine how angry I was that after all that, it seems like Sonos might be the cause.Has anybody else had this issue? How can I diagnose?My Sonos is out of warranty.

I have an issue whenever I watch Dolby Atmos content on Netflix, HBO max, etc. The audio seems to randomly stop for 1 second and comes back. This happens every 30-50 minutes or so. Its the most annoying thing and I end up just turning off Dolby Atmos. I've changed the HDMI cords and made sure everything is up to date.My current setup is an Apple TV 4k (1st gen), Samsung 4K tv 8 series, Sonos Arc, two One SL, and Sub. Any answers would be greatly appreciated. 

I have all the necessaries enabled for Atmos on tv, the sound output is showing on Netflix S2 app as Atmos, yet when I look on ‘about my system’ on the S2 app it’s stating ‘no signal’ or previously ‘Dolby 2.0’. Please help as to why? TIA.

The problem...I would always be told to install or set up the Alexa skill every time I created a routine and tried to play music on Spotify.Arc Left 300, right 300 Dining room - 100 Kitchen - 300 Fire TV Spotify Echo Show These are all grouped in an Alexa Room called "Front of House."My Fire TV was linked to all these devices, so I could talk to any of them to control the TV. Yet I could never get Spotify to work from my Arc via voice. It would work with some others, but I would always get the skill message with Arc.My Fire TV "speakers out" was set to play music out of the group "Front of House," so this way when music played, I thought it would start with the group.My TV is plugged into my TV, and my TV's HDMI is in my Arc.That's the setup...I noticed that if I created the play music command in Alexa as a routine, it would never work if I set the default device to my Arc or my Fire TV. It only worked if I picked a different device.Or I would get the "please configure your skill messa

Hi, Is there any chance of looking at the sequence of options when browsing in music services so that the ‘Add to end of queue’ and ‘Replace Queue’ are not beside each other? Very easy to hit wrong option and end up losing list without any warning. Other option would be to put an ‘are you sure’ step in the process if you choose the ‘Replace Queue’ option.  Thanks, David

Sonos Connect: Amp 2nd Gen does not turn on. Assuming a hard reset does not restore it to full function how do I get it repaired and how much might it cost to get it repaired?

No aparece la opción de agregar Alexa como servicio de voz en la aplicación de Sonos

I'm starting to get sick to the back teeth of the Sonos system. Every day I'm having issues with the app not detecting the system, then detecting it, then dropping out again. Have to ask Alexa twice for everything. Sonos Roam battery wouldn't charge. Have literally spent more time over the last two years troubleshooting than listening to music. Absolutely dreadful. Any recommendations for a comparable system? 

So I don’t care anymore these stupid speakers never worked, been 3 years. Not sure which models they are but they run 2.4ghz and we’re new in 2017. Think it’s 4x Sonos one gen 4/5 and 1x big boy big bass play something like that I guessI just want to know - what is the absolute baller money no object mesh wifi 6 setup that will put all the bs to bed without me having to be on call to fix these ** speakers? I’m aware that ubiquiti has some issues, but they are resolvable via some obscure 2.4ghz option - not really a solution but I’ll take it if need be. Ethernet is not possible because the house is built already, and the stupid electrician didn’t put access points in the correct location.Sonos boost is trash and never works -So with a budget of £500 to infinite, what is the best hands off just werks solution?Thanks lads take it easy *Moderator Note: Modified in accordance with the Community Code of Conduct.*

I can’t connect!!??

Hi all, Is there any difference to the sound quality when streaming from Spotify from within the Sonos app vs in Spotify app and airplay?I have 2 x Era and sub connected.  thanks sam 

I’ve been growing my 4k movie collection and one of the most frustrating things to have a reference quality audio track but it’s not decoding its full bandwidth. Is this a hardware limitation? Does Sonos have any plans to add this support along with dts x? I know many cheaper less than soundbar systems with dts x support.

If you listen to a song on Apple Music, when your playlist stops, if you have infinity ticked, it continues to play artists like that. Sonos is now supporting that. I’ve had the Sonos (latest software) continue playing after an album similar tracks. This is new.Except the Sonos Mac app doesn’t show it’s still playing, what it’s playing or the ability to stop!!! So you have to tap the speaker (or use the little widget I am using also).Looks like Apple have unlocked a feature and the Sonos Mac app (don’t know about others) is needing to catch up.

Hi there, I recently purchased a Sonos Sub to pair with a Sonos amp powering 4 ceiling speakers in my garage. The amp is located in the house in an entertainment cabinet about 40-50 feet away from the sub. Long story short, I could not maintain connection for more than a few minutes, I moved the sub indoors into the house closer to the amp and all would work flawlessly. I reached out to tech support and was told the distance between the amp and sub was too far so I returned the sub. Is there any option I have? Would a Sonos boost help? I really liked what the sub added in the garage but it simply will not connect. I can not relocate the amp as all wiring is in wall. Any help would be appreciated!

Hello everyone,I bought the Home cinema setArc / 2x sub mini / 2x Era 300I bought  2 sub mini because one big sub doesn’t look good (and because I can’t hide it ) in my living room.My question is, will there be an update to install 2 sub mini’s to my Arc?