Fix & Optimize

This morning my book of experiences with Sonos opened a new chapter. After I had to learn painfully that Sonos does not offer any repairservice centrally, I visited a licensed Sonos Dealer in the City of Braunschweig Germany. Even there, in a dealership with top noche service for repairs, the skilled dealers technicians refused to even accept to try to repair the Sonos speaker. I am just wondering how Sonos managed to maintain their reputation with such a customer orientation. My question is if anyone has an idea if the is some place where a only 4 year old speaker could tbe a least inspected for a possible repair solution.Thanks

Hi there, I'm having issues with TuneIn lately. Says "Couldn't Play Content. Try Again." I also can't remove/re-add Tunein, when I Remove Accounts it says "Accounts not removed. Something went wrong when removing your accounts". So I'm stuck really. Tried rebooting router, unplugging speakers, clearing cache of the app, uninstalling app, etc. Any help would be appreciated. 

Google Assistant went through a rocky period over the last year while Google was attempting a rather confusing re-organization of how their automation routines work. They managed to break most existing automation routines, and at times it seemed like nothing was working properly. This not only affected Sonos speakers supporting Google Assistant, but Sonos saw more impact than native Google speakers. I pretty much gave up on them and moved most of my automations to Alexa.But Google finally seems to have gotten their act together, and automation routines are working again, including those which failed on Sonos previously. The earlier flaw that automation routines can’t speak any custom text on Sonos remains, but it’s worth trying Google automation routines again if it was the more recent failures that led to abandoning Google Assistant.

Followed the steps to installing my music library in Sonos. The library is now visible in the controller app but is empty of content.Suggestions? 

Suddenly the SONOS S2 app on MAC OS Sequoia 15.7.3 when it starts it spends 5 - 6 seconds searching for the sonos network. Then announces my Firewall settings need changing. Funny as the firewall is turned off on this particular laptop. Anyway it eventually gets past this and then announces the app needs an update. Hit the search for updates button, funny as there are no updates. What the hell is going on with this piece of junk? Maybe unrelated but when playing across multiple devices, some devices go quiet for upto a minute then continues. No indication of issues and at least one device continues playing without issue.  

HiSince 2013 I have been a happy Sonos user - until the amateurish app update May 2024. Luckily I had automatic AppStore and Sonos system updates switched off by then and have managed to stay on the S2 app (gold), which for me worked perfectly.However, last week, in my naivety I took the plunge and upgraded my app + system to latest versions.Now indexing my local library (living on a Synology NAS) takes forever - if it works at all. If I use the Windows app (gold), it works like a charm - as fast as the older S2 (gold) app used to.Since 2013 I never had an issue indexing my local library, but that seems to have been destroyed by the new app/system updates.Does anybody experince the same when local library indexing, and can anybody explain why this is happening?I could downgrade to S1 as all my speakers are S1 compatible - but then I’d have to remain from buying new Sonos units as they will not be compatible with S1, to avoid 2 systems.

The issue with sound cutting out is specific to Teams. It can happen while the other person is speaking. If I open the app on my phone, I can tell the speaker to start playing the line-in signal again; but it seems to cut out again as soon as my phone locks.Audio Delay is set to minimum. Pretty much a requirement for PC sound and essential for Teams, or the other person will hear an echo of their voice. At the suggestion of the support chatbot, I set the line in sound to compressed, rather than automatic. Did not fix it - may even have made it worse. Source level is set to high, which gives better volume control; but had the same problem at 8 (Portable Player, PC). Happens with and without an Autoplay volume set. Turning off Teams noise suppression does not help.The speaker is connected via the headphone output of a dock. The dock is used by multiple laptops, so Bluetooth is not an option. Speaker shows as Dell USB Audio - it’s a Dell dock (USB 3).Anyone else had the same issue (and id

The Project T2 turntable, sold by Sonos as if it is a Sonos turntable (it isn’t), doesn’t integrate well with my Sonos system. I am using a Move 2 to support the line-in from the turntable.The problem is this: whenever I flip a record from A to B side, Sonos loses the audio connection. Sometimes the sound comes on later by itself after a delay of some tens of seconds (so we don't hear the beginning of the record). Sometimes I have to hit the "play" button on the app for the sound to come through (more audio missed). Sometimes some speakers play the music but another speaker starts to play some tens of seconds later. If I change which speakers are grouped to play, the sound disappears. The app keeps showing the "apply" button for the speaker grouping, but then nothing happens. Repeat.In short, the integration with Sonos is absolutely horrible and Sonos should not be selling it as an integrated product. Yes I have delved the settings including audio delay (why delay at all??). It doesn't

I have four Play 3 units bought some years ago. I have one attached to my ADSL gateway and it works OK as do the other three.I now want to use one in my workshop, I have a new, different 5G internet there from TMobile that works fine.What must I do to be able to use one of the Play 3 devices in my workshop and my other WiFi network?Is it true that one MUST connect it to the gateway via ethernet in order to do this?  I use the Windows desktop app to control Sonos.

Hi there,New Play, added SVC and Alexa. Worked fine at first, then the speaker would stop responding to “Hey Sonos” or “Alexa.”I tried removing Alexa and Sonos voice control and re-adding and that didn’t work. Restarting the Play worked before to get them to respond, but restarting the speaker doesn’t seem to work anymore either.Done everything short of a factory reset because that’s always a headache.any ideas?

I’m moving to a new house and trying to figure out the best placement for my Era 300 speakers in the living room. I have an arc ultra, 2 era 300s, and a gen 4 sub. I attached a drawing of the current setup. My options for the Era 300s is on a console table that will go behind the couch, but the issue is cord management since there is not an outlet super close to the center of the room. It would be doable, but not ideal. The second is mount them by the light behind the couch on the vaulted ceiling that you can see in the picture. There’s an electrical plate there you can’t see in the picture and there’s one mirrored on the other side of the room that you can’t see. I’ve read that once you get a certain distance from the ceiling you’ll need to invert the speaker. The third option is the add 2 outlet by each vents seen in the picture and mount them there. Let me know what you think and if you need more info or pictures.  

TRUEPLAY - SONOS NEEDS TO KEEP UP & CONVERSE WITH APPLE INC. SO THEY CAN BE ON THE SAME PAGE WHEN THERE IS A NEW UPDATE!!! CURRENTLY APPLE IS RUNNING ON iOS 27!!!! SONOS ~ LET’S GET IT TOGETHER!!! SINCERELY, Derek A Ziglar aka DAZaka DJ DEREK 

Since July 2nd I cannot listen to any YLE stations in My Tuner radio. I can, however, listen to commercial radio stations and for instance Swedish Radio stations.  If I choose one of the YLE stations, the system  starts to search , but after a while it says  the connection to My Tuner radio was cut off.Wonder , if YLE again made some technical changes? ( Have written to YLE, but not received any reply yet).

I’m moving to a new house and trying to figure out the best placement for my Era 300 speakers in the living room. I have an arc ultra, 2 era 300s, and a gen 4 sub.  The TV will be mounted above the mantle and the sound bar would sit on that. The room will have couch and large rug. I’ve gone through the various placement options through other reddits/sonos community and it seems like the best choice was mount the 300s under the vents on the wall above the kitchen (behind that wall is the attic so there’s easy access). Then possibly inverting those 300s.I realize that vaulted ceiling means you’re not going to get perfect theater quality and that’s okay. I just want the sound to make sense is at all possible and what I mean is that I don’t want a sound that’s supposed to be behind me to be heard from the ceiling. Any suggestions on the best placement is also welcomed.***Note: I found out that there are speaker wires already ran behind plates that are ran to all 4 corners. You can’t really

This has happened to me a couple times, and manually recreating the playlists is quite a chore.Here is a github repo that explains why this happens, and has code to create a new working playlist from the old broken one.Moderator edit: Link removed. Search Github for “sonos-playlist-rebuild”

I have a Play:5 that has been having problems for a few years now. It occasionally cuts out for 5-10 seconds before resuming. It happens somewhat randomly, but more often when starting a new session and when adjusting volume. I have been talking with Sonos Support, but they couldn’t solve it.I have tried several different network solutions:Placing the speaker closer to and further from the router Having something or nothing in between the router and the speaker Ethernet 2.4 Ghz and 5 Ghz Changing the WiFi channel to 1, 6 and 11 Different routers Living two different places (meaning different amounts/types of outside interference)Ethernet has helped, but the cutouts still happen and it ruins my listening experience. Especially when I have guests over. It happens both with Spotify and other services and both through Spotify Connect and the Sonos App. Firmware is updated. I have recently acquired a managed switch, so I have tried mirroring the port and capturing packets from and to the sp

Hello, I have passive speakers that I use to listen to stereo music and for television. I want to integrate them completely into my Sonos ecosystem. (voice control using my Sonos Era 100 for switching on, off, volume adjustment...) I want to buy an amplifier connected to a Sonos Port that my system appears in the sonos application as a real Sonos speaker. I read in the instructions that it was possible to use the Sonos Port to adjust the volume of the amplifier using the "pass-Trough" function. I see on many forums that many people have problems with this function.  Do you have a list of amplifiers compatible with the "pass-Trough" function of the Sonos port?Thanks

Seem to be having odd problems with streaming radio stations to a Beam. Started off with problems on a Google Mini speaker. Used it to leave Boom Radio or Greatest Hits for the dogs wile out. Stream started dropping out and not restarting. Tried it on the Beam using Alexa voice control. Boom Radio exactly the same, Greatest Hits still drops but reconnects and carries on. Suspected WiFi issues so hardwired Beam to router. Exactly the same. Tried streaming from Amazon Music as a test. Perfect, in terms of drop outs any way. Streaming video to LG TV or Sky Q box through same switch is fine.broadband is Gigaclear FTTP 500Mbps down.any ideas? Appears to be certain sources rather than a device or network issue, but might well be wrong.

I am not able to connect sub mini to arc . It sees sub mini but says I need to assign to room then says it's not connected. I've reboot everything, removed all devices and changed channels. Please advise, thanks 

I’m posting this because the latest Sonos update has once again broken Alexa integration on my system, and the “fix” Sonos expects users to perform is completely unreasonable.After the update, Alexa triggers cause glitching, audio corruption, or failure to respond. Rebooting speakers and router does nothing. The only fix Sonos support suggests is:• Disable Sonos skill• Deregister all Alexa-enabled Sonos devices• Factory reset each speaker• Re-add them to the system• Re-enable the skill• Rebuild all settings manuallyThis means losing EQ, Trueplay, room profiles, and custom settings on devices like the Beam 2. Why should users have to rebuild their entire setup because an update corrupted cloud tokens?This is not the first time an update has caused major issues, and Sonos’ mandatory, non‑skippable update model makes it even more frustrating. There is no way to stay on a stable version, no rollback option, and no ability to defer updates until they’re proven safe.If Sonos can push updates

Hi community,Today I'm mad about why Sonos does not supports Wi-Fi extensors, not by this, I already know the reasons.But after making another network for only Sonos devices with wifi 4 (not 5, 6 and not even 7) after randomly it disconnected and tried several times (more than 10 times) to re-connect to this optimal network for Sonos and got nothing after 2 hours. I only now access to my devices that are wired because I try to connect them wirelessly and it does not appear, I re-established all my devices, reboot all my wifi, and my phone and nothing happened, I try and try, I uninstalled the app and installed it again and nothing, even it got worse, now the app can't find my devices (before was only the internet problem).I think it could be an app problem, my S23 got updated today but then I tried in another S23 without update and it is the same, in my PC (Win11, up to date) and nothing. I don’t know what to do, I've tried everything, usually I don't need help to do things, even diffi

I have a Sonos group setup with an arc soundbar, sub and 2 Sonos 3 speakers. The group is connected to my network and the soundbar is physically connected to my Sony 98” TV. I’m trying to disconnect the group from my TV and have just the soundbar connected to it. I have been unable to do that using the app. Any suggestions?

Bonjour, Dans un environnement professionnel, je dispose de 5 Roam2. Tout marchait plutôt bien. Un jour sans prévenir (je suppose depuis la MaJ) rien ne fonctionne correctement. Sur mon application Sonos je ne vois plus que 3 Roam alors que sur la version ordinateur je vois 5 Roam.J’ai racheté une nouvelle Roam car une est HS au bout de 1 an. Il m’est impossible de la configurer sur le réseau privé, erreur de configuration ou erreur de connection avec le serveur de mise à jour. J’ai redémarré mon système wifi mais toujours non fonctionnel. avez-vous une idée d’où cela pourrait venir ? Je trouve vraiment ce système nul, je m’arrache les cheveux. merci   

Bonjour, Dans un environnement professionnel, je dispose de 5 Roam2. Tout marchait plutôt bien. Un jour sans prévenir (je suppose depuis la MaJ) rien ne fonctionne correctement. Sur mon application Sonos je ne vois plus que 3 Roam alors que sur la version ordinateur je vois 5 Roam.J’ai racheté une nouvelle Roam car une est HS au bout de 1 an. Il m’est impossible de la configurer sur le réseau privé, erreur de configuration ou erreur de connection avec le serveur de mise à jour. J’ai redémarré mon système wifi mais toujours non fonctionnel. Par contre si je me mets sur le réseau client, donc ouvert sans mot de passe j’arrive à configurer Roam sur un nouvel espace   avez-vous une idée d’où cela pourrait venir ? Je trouve vraiment ce système nul, je m’arrache les cheveux. merci   

Bonjour,J' ai une enceinte Sonos move et l'autre jour j' ai pris mon téléphone pour la déconnecté mais elle a émis plusieurs bruits de sons système ( sûrement de mon téléphone) alors que la manip est assez rapide à faire pour l'éteindre avec le téléphone , mon enceinte a émis au moins 8 ou 10 bruits de son système. Mon téléphone est toujours en sonnerie et le bruit des touches étaient sûrement activé. Et je ne crois pas avoir entendu la petite musique que l'enceinte fait quand elle s'éteint. Savez vous à quoi c'est dû? Merci pour vos réponses Moderator Edit - Translation by Google:Hello,I have a Sonos Move speaker. The other day, I picked up my phone to disconnect it, but the speaker emitted several system sounds (likely from my phone); even though the process of turning it off via the phone is usually quick, the speaker made at least 8 or 10 of these system noises. My phone's ringer was on, and the keypad sounds were likely enabled. Also, I don't think I heard the little chime the spe