Fix & Optimize

I have set up my Ultra with sub 4 and 2 x Move 2s (set to stereo pairing)via Bluetooth, as separate units. I want to separate the Moves to act independently (one for kitchen, 1 for bedroom) and want to connect to Arc so the music from my phone plays in 3 separate rooms at the same timeAbsolutely no luck using the Sonos bot or via a Google search TIA

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

Diagnostic sent - ********** Moderator Edit - Recorded and removed diagnostics.

Does anyone know how I can get rid of previous playlists. My daughter had family Spotify of which I was part but we have now moved over to Apple Music (Spotify account has been deleted). Unfortunately, I didn’t remove my playlists. They are now greyed out and I don’t know how to get rid of them. Can anyone help.   

Is anyone els still not able to set an alarm of any kind on the app? It lets you set it up then your check back and it’s gone….yes everything is up to date. It’s been MONTHS since the alarms disappeared they are bound to have a fix 

Unfortunately the sound has gone bad as many other users already reported. Suddenly lower volume, excess of bass and bad sound. Trueplay detect noise which is generated from play5 itself.Any useful  solution/answer from sonos customer service?  

J’ai un Beam et 2 enceintes One. J’arrivais à les mettre en mode home cinéma. Et d’un coup d’un seul ça ne fonctionne plus. Quand je tente d’activer le home cinéma la barre de son met le volume à 0 et je n’ai rien qui sort des 2 enceintes one. Du coup je dois remonter le son de la beam. 

Does anyone use their touch controls on their Arc Ultra? If I want to change volume I do it with my TV remote or the Sonos App. From a design perspective, the touch control unit looks awful and makes the regular Arc look way better.  I would rather have had Sonos add another HDMI port and support for the DTS formats as a pass through than add touch controls. I just don’t get the decision to add touch controls?  What’s everyone else’s thoughts? 

Hi how I can connect my Sonos bridge…. Don’t work, I was trying nearly 3 hours… I reset this account and this little box still doesn’t work 

These speakers are utter junk. The app is pointless. No one in their right mind should buy anything from this company. Absolute garbage.  

hi my playbar started those pitching noises on stand by then it worse when in use not louder but annoyingly can hear it everytime is on  looking on advises it is common in those models but could not find a solution ]]thxPeter 

I have 2 play 5 gen 1 speakers which I’ve had for 10 years. They occasionally would stop playing music but in the last year have become really bad with one of them frequently stopping playing all together. Any advice on how to improve this? Our internet is fine and they are close to the router. Is a factory reset and reset of system worth a try. I don’t really want to replace them 

Does the mini sub Era set two speakers and the arc ultra all work well together? 

Hi guys,recently bought an Era 100 + Project T1 turntable to listen to my vinyls. The Era 100 works brillantly with the T1 but I do not seem to get behind how I can connect my other SONOS speakers (Play:1 and Beam) to it. I fear I am missing something essential here …Thank you for any help in advance. Felix

Hi All,I’m having an issue when connecting to my Era 300 via Airplay from Apple Music. The first time I try and connect it hands for around a minute and then I get an ‘unable to connect’ message. I think try again, and it connects instantly.  Anybody else having this issue and know how to resolve? It’s really annoying! Thanks in advance. 

The app is unable to play anything from YT Music. Standard "try again later" or "check your internet connection" rubbish..It plays SoundCloud just fine but is unable to connect to YT Music. I somehow managed to remove my account but am now unable to re-add it (because I need to check my internet connection!)Anyone else experiencing the same?(Nothing's changed in my environment)

I have used Sonos products for over a decade. Always happy and always recommend the product. Sonos screwed up the app in 2024 and have still not fixed it. Unbelievable. 

After the latest update, I lost my access to my music library (I have an older basic Buffalo Linkstation NAS - LS210D). I am pretty certain I was using SMB2 protocol. Although I don’t recall any issues before, I checked and changed the folder access to read-only and access is restored.  from 4 mos ago post by Ken_Griffiths:The username and password assigned for access to the shared library folder needs to be a user on the PC that has read-only (ideally) permission on the MUSIC share - check the folder properties on the PC to see which user(s) and what permission they may have to access the share and its sub folders and files. 

some of my speakers are showing that they are connected via the app and that there should be sound but I need to manually power the speak before sound can be heard

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

I connect all my items (amp, Move2 and Era 100), but the dissappear from the app. I can still play spotify through spotify, bit in Sonos app there is cero… This is my first experience with Sonos and I am not impressed..

Recently, I have had trouble connecting to Audible with my Windows controller. I can use my iPad and Android to contact my Audible books. Just not Windows 11. I tried uninstalling the controller, and removing and adding the Audible service. Nada. Obviously, I’m not having trouble with the network, or the other controllers wouldn’t work.

I have a Sonos System with a oneSL and an Amp. Controlled via Android and my laptop with MACOS. Now I just upgraded tot MACOS 15.1 and Sonos can not find my system anymore.Firewall is On, but Sonos App and SonosLibraryServer are both allowed incoming connections as said in the instructions.Setting the Firewall off, does not solve the problem.Off course the system is there, my androids are still working.Please advise.

I have noticed when watching youtube videos, especially with women dialogs, that they can be a bit sharp/harsh, especially those with higher pitched voices. I am wondering if I should purchase a Sub 4, and balance out the sound more, or will this not help at all? Chat GPT claims that a Sub should free up drivers since bass work will be offloaded to the Sub, letting the Arc Ultra focus more on mids/highs, resulting in better sound there also. Is this true, and would it improve the harshness/piercing? I am not interested in adding rears. For men voices it can become muddy, but speech enhancement is an easy enough fix for that. BTW, I also notice the harshness on the Spotify TV app on my LG C4. Music sounds much better with airplay or with the Sonos app, but that’s not a dealbreaker since I can use airplay for music. I am using passthrough on the TV.

When I log into the Sonos Web App, it has 8 of my speakers in one system and the 1 amp on its own system. My system at home all have static/assigned IPs, all on Wifi 2.4ghz, no ethernet.Ironically, the single amp on its own system (Web App only) is continuously causing all kinds of problems (disappearing/appearing on iOS app, Windows app, volume delayed or doesn’t adjust at all, editing alarms, etc.). I have a feeling communication with the Web App is causing my problems since it does not align with the iOS app or Windows app (they list all speakers and the amp).Everything works flawlessly (beautifully!) using Sonophone (obviously not having to communicate back to the proprietary Sonos Web App). How do I merge the single Connect: Amp into the same system on the Web App? I’ve done the factory reset already of the Connect: Amp...still spread across 2 systems.