Fix & Optimize

Today Google Assistant on my Sonos speakers started adding “Sorry, I didn’t understand” in response to many commands, even though the GA activity log shows that it heard the command correctly and in many cases did actually execute it correctly. The same commands continue to work fine on every other Google Home and Google Assistant speaker - only commands via Sonos produce this problem.Sonos, this dispute with Google is getting pretty tiresome. I hear you’ve been making podcast comments about not wanting to invest in updates for Google Assistant. Funny how every other old non-Sonos speaker with Google Assistant doesn’t seem to be having the same problems. Isn’t it about time you just came out and admitted that you’re going to drop support for Google Assistant because you got into a legal spat? Don’t worry about upsetting your customers, we’re already angry.

I have $$$ of Sonos that I have purchased over the last two years.  I frequently have minor problems.  But, I have a problem often, as in weekly, with the Roam.  At present, its fully charged and I can’t get it to work properly.  It seem stuck in “Sleep Mode” or it says that it need upgrade but when I attempt to upgrade, I receive a error message after several minutes.  This has happened several times before.  I like the portability when it works but after a year I’m about to give up on the Roam or only use it for bluetooth.

Hi Sonos,i just upgraded to 15.5 and found out that Sonos solved the slider sync issues with a very cheap way removing the micro ticks when moving the sliders. Now I need to release the slider before I get a change applied to the speaker. The only slider which still has the ticks is the volume slider. What is going on Sonos? I expect that moving a slider immediately is getting applied to the speaker like in the past. Please fix immediately!!!!!!!

Sharing a recent experience with Sonos Support and lost confidence after a history of purchasing multiple products. The support issue we experienced relates to a known design weakness posted by many users across multiple channels, which is a power supply failure. In the fall, we experienced a power outage and after power to the house was restored we noticed three of our Sonos products would not turn on. Two (Playbar and Beam in separate rooms) were plugged into surge protectors and one (Play:3) directly into the wall. Three other products showed no issue. All are out of warranty but the Beam only just out. When I spoke with Support their best offer is to return to Sonos in exchange for a 30% discount code. So now we are asked to spend even more money to replace the products with a history of power supply quality issues across their portfolio.Does this sound reasonable?Thankfully, the Playbar was purchased from Costco, who took it back with a full refund. The others were purchased from

Help needed from the forum please! My set up - Arc, era 300 (x2) as surrounds and a mini sub connected via eARC to LG G£ tv.  When connected and watching TV content via apple 4K I have no sound on Netflix or Prime apps with 5.1 audio content (atmos works fine) when my sky Q box is switched on, resulting in silence….. If I switch sky Q box to standby - all works fine and apple 4K can switch between atmos and 5.1 sound!!! - anything in atmos works fine. Normal TV works fine, all LG apps work fine, SKY Q fine. I have spent weeks and hours trouble shooting and on to technical support from LG, apple and sonos.I was advised the TV to be faulty so I updated the brand new G2 to a G3 and have the exact same problem.This seems to be an input issue with LG tv’s, all is ok and everything works if sky Q in standby mode, if sky Q switched on and idle, I have no audio if the content on the apple tv is 5.1… HELP!!!Thanks

I believe I discovered a bug in the Sonos S2 app that showed up after the 15.2 update.  Now when I go to Sound, EQ, and adjust Bass and Treble by grabbing the Dot on the sliders, both Bass and Treble move together where they should be independent of each other.  Fortunately you can use the plus and minus signs and the sliders still work correctly.  I’ve redownloaded, reset the app, updated my iphone 12 to 16.4 but it didn’t fix the issue.  I called Sonos so hopefully it will be fixed with the next update.  Anyone else have this issue?

Never a quiet day with sonos.Now, my system of 12 speakers skips every 2nd song after playing it for 5-6 seconds.Any idea what should I do ?

Is it possible to use a standard wireless HDMI transmitter/receiver set-up on a XGIMI Horizon Pro projector and Sonos Arc soundbar? Currently, I just use an HDMI cable to connect the two (Horizon Pro has an HDMI ARC port for output) and recently learned about the existence of wireless hdmi devices like the below: https://www.amazon.com/jonuzod-Wireless-Transmitter-Streaming-Projector/dp/B0C43YL4DS/ref=sr_1_2_sspa?keywords=wireless+hdmi&qid=1692748544&sr=8-2-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1 From the descriptions, this allows for the transmission of video + audio which sounds like it’s the same functionality as my HDMI cable. However, looking at other sources, it seems like this may not be the case (not sure I understand why, but some ARC is mentioned) I am fine with some degradation in quality but want to know if this is technically feasible.

I bought the Sonos Amp just over a month ago, my first ever Sonos product, to push a few passive outdoor pool speakers (the unit itself sits on a table inside the house) but its unfortunately unusable and I’m very close to throwing it into the pool. The reason is because I constantly receive a playback error of ‘Unable to play - the song is not encoded correctly' when trying to enjoy music. Here are some notes on the problem:Use YouTube Music for streaming service, haven’t tried another one yet The Sonos app is quite sluggish when choosing or cycling through music tracks, both on MacOS and Android (long time between switching tracks, forward, backward, etc.) The only time it doesn’t skip tracks with this error is when I’m not actively doing anything in the app itself, at one point it went for hours even There’s nothing wrong w/ my home network, however in researching this problem I realized the Sonos Amp only supports 2.4Ghz (not 5GHz) which is a surprise given how noisy and interferen

We have a system where we are trying out a Zero trust software. This software would basically install a new TAP Adapter in the machine and would have higher metric value to that of the primary adapter. The problem that is occuring is that Sonos Speaker software is only sending the DNS requesting to this adapter rather then broadcasting to other interfaces. This is causing the Youtube, Spotify and other applications to not load applications.We tried to make the DNS request to be broadcasted to other interfaces by adding a registry entry in windows https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/dns-client-resolution-timeouts. But even though the physical interface is sending the DNS response the Sonos speaker software is not honoring the response.Is Sonos speaker is only listening to the Network interface with higher metric?

We just picked up a Victrola record player that has built in Sonos connection. Any way to have the output connect to Bluetooth (Skullcandy) wireless headphones? 

My sonos move will pair with my PC and phone but no audio will play through the speaker.  The sound level will move up and down in accordance with my source material but no sound.  I believe it is an issue with the Move because it always happens when paired with my phone.  I have already tried a factory reset and have the most recent update.

Hey Guys and Gals - new Sonus user here so go easy 😂I just bought a house with 6 pairs of 8ohm speakers connected to an Episode ESS-6 switch with impedance protection for an amp.   I understand Sonus only recommends driving 2 pairs of speakers per Amp.https://www.snapav.com/shop/en/snapav/episode-reg%3B-speaker-selector-with-amplifier-protection---6-pairsWith amp protection on the Episode will the Sonus Amp safely drive these speakers concurrently?Thanks!Pete

Bonjour je n’ arrive pas à jumeler mon établissement 100 avec mon sonos move , pourriez-vous m’aidez ?

You pay so much money that at the end you loose one of the only interesting item of the app… so expensive and big deception

I’ve been a huge Sonos user for maaaany years.  I have one feature that I really think would improve the user experience inside the Sonos S2 app.  Please make it possible to sort Spotify playlists as your want; for example by ‘last added’ 😃  Am I the only one needing this?  I know I am able to use AirPlay, but the connection is not that stabil as directly through the app.  Tobias,Denmark

Hi,after last update my sonos zp90 is unlistenable. I only use it as a source for streaming Deezer (coaxial output). Something is wrong. It is hard to describe, something like "out of phase sound". If i go between the speakers and move a little bit to the one side i can hear only music playing outside one speaker. I can't hear second one and there is no music between speakers. In the past there was a one update which i remember have an sound issue (weak bass etc.) Has anyone experience the same issues? As i know there is no way back and i cant downgrade it :/

When I group my soundbar with my front stereo, I’d like to control the volume of all speakers using the TV remote / HDMI ARC, not just the soundbar. Alternatively it would be nice to add the stereos to the soundbar similar to surrounds but still be able to use them separately for music.

Hello.  My Sonos system is an Arc soundbar with two S1s for rear fill, and a sub.  The Arc soundbar is physically plugged into my LAN.  I use it to play audio when I watch movies, and otherwise just to listen to music when I’m home. I would like guests to be able to play music through this system without being able to access all of the settings for my Sonos system -- for example, settings like changing audio compression level, pairing or un-pairing S1 speakers, fiddling with audio height and surround levels, etc.  Ideally, I would like for this to happen wirelessly. I did a test where I deleted the Sonos app off of my phone.  Without the Sonos app on my phone, I connected my phone to the same WiFi network that my Sonos system uses.  I was able to see my Sonos system as a “speaker” to use as an AirPlay destination, which is great.   But then when I installed the Sonos app on my phone, without even signing in to the Sonos app using my Sonos login & password, I was able to fully acces

Want to play as stereo set up & switch to surrounds. Can use iPad for stereo & switch to tv ??

Hii have needing using Sonos amp with wireless Sonos beakers and a wired set of ceiling speakers the cables go into the back of the amp.i use to select the ceiling speakers when I wanted to use them now they do not  appear as an option ?  tried turning on and off the Sonos amp but it makes no difference Tried adding speakers but it just looks for wireless speakers Many of my wireless speakers have been lost but the beam with my tv is still available and I can select and play Spotify through it any suggestions as to what I should try  cannot understand if the cable goes from the amp to speaks why it cannot find them 

Is it working for you ? 

Back in January 2023, I decided to treat myself to a full entertainment system upgrade for my bedroom, replacing my 8 year old TV, PS4, and FireTv Stick with a 2022 LG C2 EVO, PS5, AppleTV 4K, and Sonos Beam gen2 + Mini Sub.At first I was really happy with the Sonos setup from a sound quality perspective particularly with music, but I struggled with getting surround sound to work. No matter how many times I ran Trueplay front audio sounded further away in front of me and rear audio sounded right in front of me. Left to right surround effects are only really noticeably if my face is within 12 inches of the Beam; I used SpiderMan No Way Home on AppleTV 4K (bought and downloaded not streamed) and some other sources recommended on the internet for testing surround sound.After reading countless posts on this board and others I update my TV’s setting to Passthrough Audio, eARC enabled, and HDMI settings to Bitstream. No change in surround quality, but I did see it now says Dolby Atmos in the

Recently I bought a Roam, which I like a lot. However, since then, when the Roam is off or absent,  the Sonos App on my Samsung Tab S8 tablet has started spuriously displaying the message  that my “device needs to be on the same network as speaker, Let’s Fix it”, when it is on the correct wifi network.If I wait for about 1 ½ to 2 minutes, this message goes away and the app functions properly without further action on my part. Since  I usually use the tablet to control my Sonos system, this is very inconvenient. The app does work fine on my Android phone, but for various reasons, this is not a satisfactory solution. Also, m wife has a Samsung Tab S7Plus tablet, and often sees the same problem. Again, it doesn’t happen on her Samsung phone, either.It looks as if the app is confused when it cannot find the Roam, and expresses that by falsely acting as if it is on the wrong network for a couple of minutes, before coming to its senses.Has anyone else seen this, is it a known issue, or what?

I recently bought the Beam Gen 2 with reviews saying that it is enough for smaller rooms. I have it in a “5.1” setup with two IKEA symphonisks and one sub mini … but I have to say the 150€ Logitech 5.1 system I had before delivered a far superior experience. To say I am underwhelmed of this 500 Euro soundbar is an understatement so I feel like I might be doing something wrong.  at least I’m my setup the beam feels like it has ZERO stereo separation. I have truplay tuned it but that didn’t help much … is there anything else I can do or something I have to watch out for with the placements?  If there’s nothing I can do, does the arc perform reasonably better in this regard? With its wider form factor I was wondering whether it maybe is able to offer better channel separation. Thanks in advance!