Poor product support

Often associated with power grid failures are very large, destructive voltage transients. A given unit can only withstand a certain level of transient energy. The transient energy could vary in your house outlets and some outlets might not have transmitted the same level of transient energy. Finally, transient protectors vary in quality and can fail due to previous transient hits — essentially the transient protector has sacrificed itself to protect equipment. Unfortunately, it requires very expensive test equipment and a trained operator to fully evaluate the quality and current condition of a surge suppressor.

The two surge suppressors that failed to protect their client should be replaced.

Most manufacturers tend to provide warranty cover on their products for one, or maybe two, years. Many of our electrical products here (not just Sonos) have that sort of period of cover, perhaps with one exception of our main LG TV, which came with a 5 year warranty.

I personally choose to cover my products outside their manufacturers warranty period with small appliance extended warranty insurance to help provide that extra peace of mind. It’s why that type of insurance-cover exists.

Reading your post it also sounds like the power-surge protection is the major thing that really failed in your particular case. That said I’m sorry for your loss, but I’m paying out for ‘extended warranty’ insurance cover, which I may never use (one hopes). C'est la Vie.

While this is a plausible explanation, there are other electronics plugged into the same suppressors without issue. I have not found similar power supply complaints from the those products. Admittedly, this is a process of elimination coupled with significant record of the same quality issue reported from other users. Unfortunately, plausibility does not equal truth. 

There may be some recourse with home owner insurance.

And each piece of electronics will have their own level of susceptibility to power fluctuations, depending on what chips are in use. Sonos devices, since the majority of the contain essentially a full computer, might be more vulnerable than other connected devices. And the use of the word ’fluctuation’ is careful, many electronics are equally impacted by voltages that are too low as they are in voltage spikes that are too high. 

Had a problem with Roam…

this is Sonos response to a defective product…no more Sonos products for me and I intend to steer everyone I know away!!

What an insult! Spend more and they may help you. Consumer pressure is the only way. Sonos will hide behind legal language to protect themselves from having to stand behind their quality claims. What a disgrace. 

The Sonos warranty is clear, One Year.

The new Sonos extended warranty gives you the option to extend that if it isn’t enough for you.

Yes I’m with @Stanley_4 the Sonos manufacturers warranty is very clear and it’s why I choose to cover many of our home electrical appliances with extended warranty insurance protection. As we all know electrical goods can sometimes fail at any point from any reputable manufacturer. Moveable products especially, as they are at risk of being dropped and are regularly plugged/unplugged exposed to heat/cold etc.

I personally think it’s worth protecting devices up-to 5 years from purchase, after that they likely will have been replaced with a next generation device anyway. Often such small appliance cover will also include accidental damage too, so it’s definitely worth considering such cover for a portable product anyway.

Where do you live @kkoehler1 ?

Sadly, statements like “The Sonos warranty is clear, One Year.” and “the Sonos manufacturers warranty is very clear” only muddy the waters as they are almost irrelevant in most countries.  Any manufacturer warranty is in addition to, not instead of, any rights you already have as a consumer.  That doesn’t mean ‘in addition’ means extends or is good or better as such - but ‘as well as’ your consumer rights.

Just because Sonos say you get a one year warranty, that’s completely voluntary - in EU you get a minimum of two years on such goods and in UK it’s much longer (up to 6 years).  You may be asked to show it’s an inherent fault for example - and if you look above, there’s even a post from an official Sonos representative admitting they get a lot of reports of this fault with Roams - that is literally saying it’s an issue.  That they then try to push extended warranties because of this is immoral to me.

Goods can of course fail from any manufacturer - it’s how such manufacturers or stores deal with them that shows the better ones than the lesser ones..  See first post for Costco doing a full refund.

There are very few consumer websites you will find where they recommend purchasing extended warranties.

Also, if you paid by credit card, speak to them too if Sonos don’t relent.  Companies tend not to like chargebacks made to them from Credit Card companies.