Fix & Optimize

I have S1 on a new M4 Mac Mini running MacOS 15.2 with music library on an SSD - Sonos will not recognise the library. I’ve been using Sonos for 15 years on various Macs fairly successfully, but if this isn’t going to work with my new environment I'm going to get rid of all my Sonos equipment and live a happy life. Anybody????

Hi, i don’t need my boost anymore and I want to sell it. How can I reset it? 

Hello! I use my Arc Ultra connected to my eARC BenQ TK710 dolby atmos capable projector. I use an ATV4K 2022 edition. Very often whenever I want to stream Atmos content on any platform I get no audio at all! The Sonos app shows no audio! If I force the ATV4K to play DD5.1 then it works again! Or If I leave it on Auto, Atmos on then the 5.1 content reads Stereo PCM on the Sonos app. Is this happening to you? I have changed cables..I am using Ruipro 8K fiber optic cables 25 ft the green ones and still the same issue. I have to disconnect the Arc from power and plug it back in for it to work again with Atmos.

I am looking to potentially connect  2 beam sound bars to one TV is there a viable way to do it?I was going to use an HDMI splitter into the Earc and told that may or may not work.Any feedback is welcome as it’s not my area of expertise.thank you

https://www.yahoo.com/tech/victrolas-sonos-compatible-stream-onyx-150000635.html New colors for the Onyx model, plus an upgrade to Bluetooth and Vinylstream Wi-Fi support.  I have checked with Victrola, and the upgrade will be retrofitted to all Victrola Stream models and is coming some time in February. 

What is the best way to connect a Port so I can feed my CD player, turntable and Sonos music into my hi-fi system AND link these sources to other Sonos speakers in the house?

Hi, I’m looking to use BT headphones by connecting my Port to a BT transmitter. I’m not sure if there is a cable to do this or if I need to buy a converter? My transmitter has a digital optical Input but the Port looks like a Coax Output. This is new to me so trying to avoid ordering the wrong part.Any product links appreciated. 

Hello, This is Roin from Republic of Georgia,I’m interested in purchasing your products but found out that you don’t offer a delivery to Georgia, is it possible to add?

Hi, I have just submitted two support diagnostic reports, ********** and ***********, but the support is not opened during the weekend so I try here instead. The reports log situations where I have a dropout at one of the speakers (named Kök) during the last minute and that remained for about 10-15 seconds. I have had problems with my system for quite a while now and have tested a number of things all according the suggestions in the chat forums, i.e. Unplugged/rebooted router and Sonos device numbers of times Set fixed IPs for all Sonos devices and checked for duplicated IP-addresses Tested both Wireless client mode and SonosNet mode (and later case I got the dropouts on the wired speaker?) Use STP instead of RSTP Removed 5G frequencies and running on 2.4G only Checked the Wi-Fi conditions with Wi-Fi scanner during the dropouts and I can't se any issues Locked Sonos devices and controller devices to the same AP  Configured the used AP to only use a specific channel (chan

Hi ...I have an Audrino set up to play music from my wall box by connecting it via a ribbon cable from the digital keypad. At the moment it works fine but it is only connected to a set of pc speakers through the audrino output using a 3.5mm jack plug … I have a small spare Acer pc that will fit into the wall box easily … the PC has a 3.5mm jack for microphone and also for head phones.. Is it possible to connect the audrino using a 3.5mm cable to the PC, then use the Wifi on the PC to connect to the WIFI on my Sonos system 

I have an old Sonos system which plays my music library stored on a Buffalo NAS.  I have recently purchased a new Assustor NAS and wish to transfer the music library from the Buffalo to the Assustor.  I intended to back up the Buffalo to cloud storage and then restore it to the Assustor, however I cannot find the music library on the Buffalo.  In the Sonos app it is listed as being at //Hs-dhgled4/Music but I cannot see this in the  Windows file manager (I have turned on “show hidden files and I can see my photo folders).  Can anyone help me please?

Is it possible that my kid only has access to her own speaker. She find it funny to take control over  the speakers around the house🤯🤯

Sonos radio is not opening. Asks me to log in. I do. But again nothing happens  

Just upgraded from an Arc and Sub Gen 3 to Arc Ultra and Sub 4.Both devices are connected via ethernet cable.I am able to disable WiFi for the Arc Ultra.But for Sub 4, there is no option to disable WiFi - is this normal for Sub 4?

I have a large living room.  Home Theater is amazing!  But blasting music sucks.I have an Arc, full size Sub, 2xOnes (back).   I would LOVE to add another full Sub (which I see I CAN to the Theater system) and I would love to add LEAST 2 x Era 300s (front pair) or even more.    BUT… from everything I’m reading I can’t play music with those speakers even if I drop out the ARC.  I can’t select a group/room that includes all those where most of those speakers are also in the group/room/home theater system.Is there a way to expand my existing home theater system to include Era 300s? Or is there a way to easily toggle between home theater as is and Era 300s but include the subs and ones without manually dropping and adding speakers every time I want to play music?Any other ideas?How do people that have big living rooms and like to rock the house set up sonos systems?Thank you!!

Bonjour,Depuis quelques temps je dirai que 2/3 des pistes ne sont pas jouées et l’app balaye jusqu’à en trouver une de jouable…. incompréhensible, comme d’habitude.Et, deuxièmement, sur l’app, je ne trouve pas l’option pour enregistrer une piste dans mes favoris Sonos…Merci 

The Sonos operation system is no longer supported on my iPhone 7, even though the iOS is ajour on my phone (iOS 15.8.3).When i bought the speakers, there were much more funktionalitet features than now - how can Sonos solve it?

When I search with the updated Sonos IOS-app, the results for my Plex service only show albums and artists. All songs are grayed out and cannot be selected to play and cannot be added to the queue. This problem does not occure with the Spotify service. When using the wep-app (play.sonos.com), songs of the Plex service can be found and played as expected.  Since the Windows app is working as expected, this seems to be a bug in the IOS-app. Unfortunately the queue cannot be altered in the web-app, so I have to switch between the IOS app and the web-app to play my music as intended using my iPad. 1. Can anyone conform this as a bug in the IOS app?2. Is editing of the play-queue expected as a feature in the web-app?  

Why does my Sonos Move 2 battery drains off completely, when not in use for a couple of days even when it is shut down. My Sonos Roam don't have the same problem 

Frankly disgusted that I can’t set these up without Wi Fi, use Blu -Tooth or pair them.Previously I had 2 powered speakers (Still have). Just connected them to a quality Blu - tooth adaptor and instant stereo connection. Totally Wi Fi independent. We can choose whether we want external services you know. Or crucially, we should be able to.No wi fi? Then you’ve got chunks of black uselessness. I will never buy your products again - and they weren’t cheap. Give us stuff that works in any situation and stop taking the bung from Amazon and the like.  - which you clearly have.Don’t expect anything other than a corporate speak reply so just don’t bother. Dreadful.May be think about what a speaker should basically be able to do without the internet. It’s been an expensive and disappointing experience for me.

I have the new Samsung S25 Ultra and running app version 80.16.32. I also have an S23 Ultra that I getting ready to trade in that is running the same app version. When I open my Sonos app, the recently played items at the top flash very briefly with what I have played, but then they go blank. I cannot tap on any of them and I cannot seem to find a way to get them to display. Is anyone else having this issue, or had it and resolved it?Thanks for any help.

No change in devices but no longer see Atmos in Now Playing on the Sonos app. I can get Multichannel PCM but no Atmos. My Apple TV 4K device used to see a separate Living Area set of speakers as an audio choice. Now I only see the Apple TV. When I select that option all I get is AirPlay, no Atmos. Apple told me to contact Sonos. Sonos chat support no help. Recommendations?

Can I get a discount if I upgrade old speakers for the latest ones

It’s obvious that SONOS doesn’t has the awareness let alone the knowledge / experience to understand that home and business networks are increasingly more complex and thus are on a rapid pace to make themselves irrelevant in the market.  Privately, professionally and for my clients we’re no longer recommending Sonos. Not until segmented VLANS are supported via an advanced configuration option. There is NO technical excuse why this couldn’t / shouldn’t be made to work. 

Hey everyone - I have a pretty old Samsung TV (UA46C7000) that doesn’t support eArc, it does have an Arc port but it only outputs PCM.I’ve been using the Xiaomi MI Box Gen 2 and I’ve connected it to the Sonos Beam usingand optical cable. This give pretty bad results as the sound is metallic at times and is in stereo.I’ve seen loads of good reviews on the Arcana being able to convey Dolby Atmos to the Beam. Does anyone have any experience with this specific setup? (Mi box → Arcana → Beam).Will it work seemlessly? Perhaps there’s a cheaper solution that’s I’m not aware of?Many thanks!