problem with iphone and ipad apps not playing music

Question

My iPhone and iPad apps are inconsistent. They can see the speakers but sometimes, often but not always, can’t see my music library (on a NAS) or stream from on line services. On the home page sometimes my music library is not shown under “Your Sources”; sometimes it is but I can’t then see tracks, albums, artists etc.

I can always seem to run the system from my laptop.
I have rebooted the router; stopped and restarted the app; made sure everything is up to date.

System is as follows:

Beam; Play:1; Five; Playbar; 2 Roams; Play 3; and a Boost which is wired in. System ran fine for years and I would guess the problems started a couple of months ago. Help!!!!

Corry P · Accepted Answer

Hi ​@voithiteWelcome to the Sonos Community!Sorry to hear of this issue you are having with your Music Library source occasionally going missing from the app - it does sound annoying!Thanks for reporting - we are aware of the issue and are investigating, but we do not have an estimate for when a fix might be put in place. I will update this thread once I hear a fix has been includedin a future update.As you have found, using the Desktop controller is a possible workaround; another is to use the Web App.I hope this helps.

voithite · Answer

Thanks for that. My iPhone 13 screen size isn’t supported by the web app. I have an iPad so can use that for the time being; it’s less convenient but will have to do for now I guess. The sooner a fix is implemented the better.
Regards

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