Fix & Optimize

So great,  new leadership, new update that supposedly fixes the volume control issues - but now my Pandora Account (while playing - I'm actively listening to a song) - Sonos says 'No Content's and you cannot pause or skip or change tracks.  One step forward, two steps back.  Somebody PLEASE get this godforsaken app to work like it used to!!!!!

We have several Sonos speakers - Beam Era 300Play 3Play 5OnePlay 1 x 2 For weeks now we cannot play music from the Sonos app, we just get the “unable to connect, try later” message. No software updates are needed, iOS and app ore up to date. Asking to play music via Alexa works fine. I have wasted countless hours on this community looking for fixes, tried them all, wasted weekend after weekend rebooting, setting up new systems etc etc to no avail. How can a product costing so much be so bad! I’m distraught, life is too short and I want my money back, never in my 47 years have I been so infuriated with a product. hoping someone can help, otherwise it’s all going in the bin and will be seeking advice on “Not fit for purpose” with Trading Standards.

I recently bought a projector and a sonos beam gen 2 soundbar to connect both to my PC and have a cheap home-cinema setup. Eventhough I can connect my PC to the Beam, I cannot use the beam as a speaker, I can only cast music on it from the Sonos app. Is there a possibility to do what I have in mind?

Background. I have 2 x PLAY:1 configured as a stereo pair and 2 x Sonos ONE configured as a separate stereo pair which had been working as well as the current version of the app would allow. I had to reset the router and since then have been unable to successfully add back in the 4 speakers. I had another attempt this morning and managed to add back in the SONOS ONE’s, but no joy with the PLAY:1’s either cable or wifi connected. The app cant find them. Successfully managed to play a track using the SONOS One’s, but then couldnt stop the track playing. Reset my phone (a Google Pixel 6) and the Sonos app now tells me it cant find any products. I despair…..

Trying to connect Sonos to Alexa but when go to settings to add component or speaker it won’t let me click on add button. Why is that?

I have been searching around, reading forums, contacting support several times, tried router settings and so on but I notice that many threads regarding Sonos and Asus are old so I thought I would create a new one for my specific case as I still have issues..I had the feeling that things had improved recently with all the updates, but then there are still situations where everything just goes off the rails—sound disappears, it stutters, then disappears again. The app won’t pause music or change tracks, and I end up giving up, wanting to shut everything down and try again later. And when the app finally realizes I’m trying to stop the music, it takes 3–4 attempts before it actually works.I have two Asus AX58U routers, latest firmware, did a factory reset on everything a week ago, including the speakers. I’ve set up all the recommended settings that Sonos suggests for Asus.I do have Airtime Fairness Off, Snooping on, and everything else that is recommended for Asus routers. Wifi Channel

I just bought a 2nd Era 300 speaker to add to my present Era 300. How come the power light of the 2nd Era 300 just keeps on blinking after plugging it in to a wall outlet. I’m unable to set it up. 

When I play a song in Soundcloud the play button just spins forever and no sound plays.I tried reauthorizing.

Is there a noticeable difference in sound quality between Arc and eArc?   I currently have Beam Gen 2, sub mini and 2x Era 300 surrounds. My Panasonic GX800 TV  (from 2019 I believe) has Arc not eArc. The sound sources I see on the Sonos app are Dolby Atmos, Dolby Digital Plus 2.0 and Dolby Digital Plus 5.1. What other sound sources would show on the app if I upgraded my TV to eArc?  Dolby True HD?  Or would I need to get an eArc TV and alsio upgrade the soundbar to perhaps Arc Ultra.?  

Hi i need help , it s impossible to connect my IKEA symphonic lamp , I tried all but nothing works ... If someone con help me please . I sicces to connect of the Sonos application but not with the TV , and impossible to put my music from my phone too.... 

Just changed from Sky Hub to Vodafone ultra hub. System worked great previously, have two paired Play1 rears (2016) a beam and a gen3 Sub. I’m also on the latest app, but when I try to connect everything back up, the best I can get is the following… I can’t get everything to connect in the same room to set up a 5:1 system, when I add the rear surrounds to the beam it disconnects from the sub. Tries resetting everything and starting from scratch adding one by one but failing miserably. Like I said, all connected fine until I changed bb provider, any tips appreciated 

My wired Kitchen pair of Play:1s (set to static IP) have been a problem for weeks now.  They keep dropping out and when they do they are greyed out on the app.  I restarted my router there that appeared to fix the problem for now, but obviously that isn’t very convenient.  Before I contact tech support, is there any things I should be looking out for? 

Hi!A few months ago I updated my Sonos Home Theater system.I now have an Arc Ultra with Sub 4 and two Era 100.From day one I noticed something that puzzled me: whenever I use Night Sound with Dolly Atmos content, the Night Sound mode is unusable because sound from the Arc Ultra get way louder at times (it clearly have to do with some specific positional audio elements during the playback) and also dialogues get way too low to the point they re not audible. This dialogue thing is easily solved with Speech Enhancement, but the audio fluctuations, where it gets way to loud depending on some specific positional sound effects just is an absurd.Also, at times, surrounds get delayed creating an echo effect to the whole content.It seems to be a software thing because this does not happen with other sound formats aside Dolby Atmos, and only happen with Night Sound on (hence I suspect this to be a software thing rather an hardware issue).Any clues?Does anyone has the same experience?I believe it

Hi, I know nothing! Just moved to new apartment and have new WiFi but can’t get any connection. Trying to reboot for factory setting but struggling with 1000 versions. All know is I bought the system pre-Covid sometime. Any ideas at all…other than buy a new one?cheers Claus

The new interface is not intuitive in any way. All I’m trying to do is figure out how to pick a speaker, pick a playlist to play on that speaker. It doesn’t seem to be logical at all. The software seems to want to let me add more than one speaker, but how to add a playlist or music from a single artist is NOT obvious.  so what is the logic. Am I supposed to pick some music first and then determine what to put it on? Because none of the other apps I’ve ever used for speakers works that way. I pick a speaker and then I pick the music to go on that speaker.   I’ve been using another app to pretty much do most of what I wanna do but unfortunately, they do not have a sleep timer. Every time I try to go to Sonos app I revert back to the third-party app and then when I go to the Sonos app, the music is playing on the speaker I want and I go set the sleep timer. It’s got awful. Please, if someone can help me understand the design logic, it would be greatly appreciated. thanks,DMW

It often happens that I cannot control the volume in one room. I can disconnect the S1 par but have no volumen control dot on the line. 

For weeks my app is saying that i have to login as system owner. I am the actual owner but i’m unable to do so :(Everytime i’m trying to login, i end up with a blank screen and there i can’t do anything.Next option is to ‘open in chrome’  but then, after filling in my user & Pass, it reverts back to the same blank page, only with an extra: ‘Something went wrong’Why is this happening? I just want to make some simple changes in the system settings, or just listen to Sonos-radio….  I’m working on an Iphone 12 mini, with newest software version. I have already reinstalled the app, resetted the app etc etc.  

Can the era 300 plays in Dolby atmos when paired in stereo?

Hey all,  I don’t know enough to know what I don’t know. Looking for other people’s thoughts.  For years, we lived off a 2.1 system. This last December, we bought an Arc Ultra. No bass, no side speakers yet.  When I play native Dolby Atmos audio - ie, modern movies and games with it as the original mix - the sound is stone cold amazing. Absolutely mind blowing.  And on stereo, in sounds fine. It sounds like stereo. Not great, just fine, like you’d expect.  But when it tries to output 5.1 sound or plays old 5.1 movies remixed as Atmos, it just sounds off, like it actively does not use all the speakers in the bar, or puts things out to the upward speakers when those aren’t part of the 5.1 track. …. Again, I don’t know what I don’t know here, sadly. Is this a common problem? Is there a way to fix this? Do I need side speakers for the 5.1 experience? Did Atmos just spoil me immediately? 

If I plug my headphones into my PC, I can hear music coming through my music library. However, the songs from my music library transferred to Sonos only played through my speakers. I want to know how I can listen to my Sonos tunes through headphones on my Sonos app.Do I have to purchase special headphones for this purpose? I already have a set of wired Sennheiser earbud headphones that plug directly into the 3.5 mm jack connection on my PC. Will these not work when listening to Sonos tracks? I have 2 rooms that have Sonos equipment in them. However, it is only one room. I want to use headphones for. In that room, I Have a Sonos Bar, 2 Sonos Play Ones and a Sonos Sub.When playing a Sonos list with the cross-fade on, each track will mingle into the next track with no pausing between the previous tracks, stopping first. Is there a way I can listen to Sonos through headphones and listen to a Sonos list with the cross-fade on? If so, how can I make this happen? I should point out I am disab

I just bought my first Sonos product and I have to say, so far it’s been underwhelming.I have my Sonos Five in my living room and it’s just not loud enough. Anything below 50% is ridiculously low and I was surprised I could even push it to 100% without being blown away.It’s loud, but not so loud that 100% becomes as unbearable as one would expect.I don’t have volume limit on. I did the truesound thing and volume is pushed to max on my Spotify app as well as on my phone.I’ve googled a bit and this doesn’t seem to be a very uncommon issue people experience. Some say already at 50% it’s really loud and others say they have to crank it like I do to even get loudness from it.Not sure what to expect here. How do I know if I have a defect unit?

Recently purchased a set of ERA100 floor stands but had a real issue with the build. The kit comes with four M5 long screws that were too long to fit securely through the base and into the poles. My build issues continued when one screw got stuck and I had to drill it out and retap the pole with an m6 thread. I cut about a quarter inch of the other 3 long bolts and that did the trick. Good secure fixture top and bottom. The issue as I see it is either the build needs shorter M5 screws or longer threaded receptacles in the poles. My advice would be make sure the long screws go all the way into the poles before you start the build. 

Sorry, I’m not an expert at this. Can I use my SONOS app on windows to play music from my local audio folder, on the desktop, to my beam?And/or to my airplay enabled Denon receiver?i tried to drag an audio folder into the app but seemingly it doesn’t allow that step.Admittedly I may be missing a step,

We have two Sonos Ones; one in my partners office and one in my craft room. At present they are in the same system. When we want to play different media in our respective rooms, I can play what I want, but as soon as my partner picks something, it stops my Sonos from playing because he has selected his device. We don’t have a stereo pair set nor are they in a group.Is it possible to set up each device in a separate system so we don’t keep ‘overwriting’ our play preferences. Hope this makes sense!Here are screenshots from our set up in case you need info about devices etc. Any advice gratefully received. Cheers TModerator edit: Removed pictures as they contain no useful information, but do contain personally identifiable information.

I am trying to improve my system (Beam-1, 2 Sonos One surround speakers, mini-Sub) by connecting my beam to my home router with an Ethernet cable and using SONOSNET to wirelessly connect to the sun & surround speakers. Yes, I also suffer from the random sound drop-outs!!I have looked up the “About My System” page on the “General Setting’ option, hoping to confirm that my system is using the WM-0  connection protocol (for SONOSNET connection), but the line of text showing WM status (which should appear under the IP Address line) is missing on my “About My System” page.Has anyone else had this issue?