Fix & Optimize

The old topic was closed, but just this week, I had to move a USB3.0 drive from a Netgear router to my desktop PC, due to switching to Eero (I know, I know...don’t get me started). I get the following error:Sample, not exact path from PCI have not experienced a time-out on this drive, and since it’s connected to my desktop, which is always on, I don’t think that’s the issue.  Any other ideas?

Was previously using two Sonos Ones with a Gen 1 Sonos 5 happily in a system using the S1 app.Purchased a Roam and was told I needed to use S2 app which I then installed. Somehow the two Ones were also added to the S2 app and are now showing as Incompatible on S1 meaning I cannot use them there with my Gen 1 Sonos 5.How can I now remove the two Sonos Ones from S2 to use them back on S1 - there seems to be no option to do so.Why is this so complicated? I hate the way Sonos have deliberately chosen not to support Gen 1 products on S2 in a bid to get everyone to upgrade.

The sonos app will not play podcast from youtube music with the error unable to connect to youtube music. This combined with sonos limiting playlist to 500 songs, which has become less than the 500 max. Makes this "high-end" product seem like a downgrade to people who would love to access the full capability of their music streaming services. I have been on the phone with a level 2 technical suport dude for a hour now and he is dumb founded. When will these be addressed sonos?

I have setup several web radio stations on my Fritz router, which presents them as a UPNP stream on my fixed and WiFi networks.  The stations are found automatically by my Samsung TV, laptop, and on my phone using VLC, all without login.  However my Sonos system does not display them and I cannot “force” it to find them.  (The Sonos system accesses the tracks on the Fritz NAS after adding as a Media library, so it can reach the router fine.) I am in the ridiculous situation of having to play the Web Radio stations on my TV, which then sends them into my Arc and from then I can stream across the other Sonos devices.  Does anyone have any advice on how to get my Sonos system to pick up the UPNP Web Radio streams automatically, like my other devices do?

I have 4 Sonos 1-Gen-2 units.I have 2 configured as a stereo pair which shows up on Cast to Device on Win10 Media Player and streams OK from my PC - great!I have 2 more configured as a stereo pair, but only one shows up on Cast to Device. This looks very much like the single One-Gen-2 I had before purchasing and adding the second of the stereo pair. Trying to cast even to this single one comes back with an error and it doesn’t work.When I look at my NETWORK in File Explorer, I can see BOTH stereo pairs (and also my Sonos Roam)I have reset both units the offending stereo pair and reset them up again, then rebooted my PC but the problem persists. I have also checked that Win10 streaming is turned on and can see all of the Sonos units - but one of the offending stereo pair is named ‘Unknown’ whereas the other just carries it’s IP addressDo I need to delete this stereo pair from my network or do something to reset either on the PC or on the Sonos app or on my network.Many thanks for any su

Hi all i bought a Sonios amp today and it’s running quite hot. After 2 hours at 50% volume the top of the unit was 46 degrees Celsius and the bottom was 50 deg. I did a live chat with support and they reckon this is normal? Has anyone else had this? the amp is siting on a tv bench in free space, nothing around it. Only one set of speakers are connected - Dali Oberon 5s which are 6 ohm speakers   cheers troy. 

How I can connect sonos one gen2 to a starlink wifi network without the adaptor??

Hi all, if anyone can assist with following: how to connect sonance subwoofer i8  to sonos speakers and sonos port?  cheers 

I have a Port now on S2….running S1 on older product. Went to S2 to get 24 Bit on Amazon and Qobuz. See badges on Amazon Ultra HD still only 16 bit. 

Just purchased the Pro-Ject T1 for my husbandand trying to connect it to my Era 100.  Used the cable that came with the Pro-Ject and connected it via a y-splitter to the Sonos line-in adapter. I have selected the line-in option on the turntable and I have selected the line-in on my Sonos app and the turntable spins and it looks like it’s playing but nothing is coming out.  Any help would be amazing as I am super frustrated.

Hey! Since many of your products have both speaker and microphone in the same device, would it be impossible to contact two (or more of these) in a “call” with each other?  Apparently Sonos isn’t able to use Amazon Alexa drop in feature (because of missing blinking LEDs or something?), but could you perhaps make it’s own intercom feature for multiroom homes with multiple speakers? Just use Sonos Voice Control instead of Alexa/Google Assistant to enable this feature so you wouldn’t be affected by other companies like Amazon? I know I’m not alone wanting badly this feature without use of any additional echo devices. Sincerely yours,Aksulotli

BonjourDepuis quelques jours, plus possible d’écouter des podcasts via SONOS. le message “this is Tuneln” est diffusé dans les enceintes puis c’est tout.Lorsque l’on écoute ces podcasts via le net ou une application dédiée (deezer) tout se passe bien. C’est bien via le contrôleur SONOS qu’il y a un souci.Podcasts testés : Affaires sensibles (France inter), l’intégrale (RTL)A vous lire.

Just got a Beam gen2 and have been loving it. Though it would be nice to be able to say “Hey Sonos, turn off status lights” to turn off speaker lights during a movie. The option to turn off the status light is several touches and swipes to get to. It would be much more convenient way to access with Sonos Voice. 

I have a Niles ZR 4630 receiver.  2 other Niles amps daisy chained to Reciever.I want to get rid of all the touch pads in my house.  I have 5 Rooms connected to the 4630, and I just want a Sonos connect or port to turn on the Niles.Does taking out the keypads enable  auto sensing turn on/off with the Sonos?Thanks

Hello, Objective:have both tvs playing the same content from the splitter and only having sound come out if the main tv with Sonos arc connected.  setup:-hdmi  splitter connected to 2 Samsung TVs on output input is from media box (shield)-main tv has sonos arc soundbar connected to TV’s earc input.  problem:-with current setup the sources on the main tv with the Sonos arc keeps switching on its own-sound switching between tv speaker and receiver (Sonos arc) on tv sound output -sometimes when switching back the source on the main tv the second tv that it’s split to switches sources on its own.   ——- I don’t need cec control, simply want both to mirror on both TVs but have sound come out on main tv Sonos arc without switching sound output from tv speaker and Sonos arc and without switching tv sources on it down.  thanks in advance 

Are there any speakers stands for Sonos five  that aren’t ugly like the Sami’s, Flexson and Mountson ones?

 .

I just completed moving two Sonos Ones to a new network and just need to formally log that it was a total pain. I had to go through multiple prompts over and over only to be told cannot connect, try again.  After an hour of turning them off and on, plugging Ethernet in adding the new network forgetting the old network etc they finally show up on the app.  This was such an annoying process considering I was using a $20 Bluetooth speaker while all this was going down… @Sonos, this is a recurring complaint…please fix it….couldn’t imagine how difficult this would have been if I wasn’t a remotely technical person…0 out of 5 stars 

Hey everyone, I have a new Sonos One that works great aside from this issue I am having with Google Home/Assistant integration.  When I try to broadcast a message to the Sonos One located in the bedroom (either through the Assistant app or via voice command to my Google Nest Mini, which is in a different room), I get an error that there is “nothing named X in your account”, or something to that effect, so the message is unable to be broadcast. This happens regardless of whether I try to broadcast to the room (“Main Bedroom”) or to the device itself (“Main Bedroom speaker”), confirming the exact name of the room and speaker, respectively. Other Assistant features seem to be working fine; for instance, I can make commands from the Sonos One using “Hey Google” and play music on the Sonos One with a voice command from the Nest Mini. There are several old threads on this issue, all of which seem to point to this sequence in the Sonos app as a solution: Settings>Room Settings>(Select R

Hi y’all Forum users👋In this discussion i need som enlightning from someone with a better understanding than me.I run you with some info(feels like i’m repeat myself…) anywayWe’re at grannys place,my bedroom upstairs. It’s a small room,probobly 2.5m x 4m…full height(210/220cm) on half the sealing,other half dropping and on that side where the roof is lower to the floor(around 100-110cm) there is the housing of a staircase between first’n secound floor making it smaller on the side my head will be in the bed(the wideness). Idk if this is usefull info but now you get an idea of the room.There is a cabinet(pretty high…perhaps 120x180x40cm) witch my LG 32” and the Ray is placed.The issue/problem is:I think the bass from the Ray is from the front(of course it is…) given me no other alternative to lower it to -4 in the EQ. It’s too directional for my taste like i can “see” where the bass is coming from in a way.This is(or was planned) as a budget setup. I had no intention to use or put expe

Hi, have spent 3 hours direct with Sonos doing all testing to try and fix this issue.I had no issues with my 3 connect amps on S1 and a new Sonos AmP on S2.recently I switched my power off and had to reset all the amps which went from being wireless to now connected directly to my sky router. the 3 connect amps all connect to S1. The new Sonos Amp did connect to S2 but then disappeared. have done hard resets. turned everything off, including router. But each time the Sonos amp will not connect to S1 - it can find it but then says problem identifying it in set up try again. When I try to set it up in S2 as a separate system it asks me to so to S2 beta. Each time it asks for an 8 digit pin it says will be in the side or back of the amp - which Sonos themselves have agreed does not exist.without said pin I connect even connect it to s2 now. so o have no way to connect it to S1 or S2.  help appreciated as Sonos have done everything they know.

helloi would like to send some audio from movie on my play 1 from my mac m1 do you have any tips or idea pleasethank you very much

I am trying to figure out if it if possible to play CDs on my Kenwood DP-1520 CD player using the Sonos Connect (gen2) without using WiFi. I have the Arc, Sub, and two ones and have managed to get it to work using the wifi, but I am wondering if it’s possible to do it without wifi. I currently use my existing system without wifi when watching movies and tv and it works fine, I just can’t get it to work with the CD player and the Connect. Any help is appreciated. 

Sonis Ones in living room hard wired on the walls are not being detected so cannot use them the Sonos Beam connected to the TV works fine for TV and for playing music. How do get the Sonis Ones working?

Screened in Porch - ​​​​​​Video Distribution IdeaWhole Home Zone DesignI am in the process of building a new home and would greatly appreciate some input on our whole home audio and video distribution.  I am looking to do 6 zones with the ability to expand to the additional bedrooms down the road. I plan to go ahead and coil wire in the attic for those rooms but don’t intend on setting them up day one. The SONOS system seems to offer the best user experience and interface and I’m leaning that way after looking at several different whole home systems from HTD to Soundavo. But my concern with the SONOS systems are their ability to pass HDMI Arc through an extender. I have seen and read about running a fiber optic HDMI but never using an extender and I am curious if anyone has tried to do it successfully. My network closet is in conditioned space above the garage roughly 75’ from the living room and outside zone. Our end goal is to have the ability to stream sporting events onto the porch