Fix & Optimize

Does anyone else have a problem with their home microwave consistently interfering with their Sonos signal?  When we run the microwave for longer than 20 seconds the Sonus signal sporadically drops in and out across all Sonos components/devices (4). As soon as the microwave stops, Sonos comes back on again at all components.We are still using Controller 1 with a mix of old & new Sonos devices. As well, we have three WAP strategically located throughout the house with strong wireless signals throughout. This has been happening ever since we built and moved into the house. We even had our builder replace the microwave unit thinking it was leaking!  No one has a clue as to why and how to solve.      

 I’ve had my Sonos system for over ten years and it’s been a bumpy ride. Glitchy software has occasionally caused problems (and usually when I’d done nothing to change my system.) Today, after updating my operating system, Sonos stopped working again. I’m on a Mac, and updated to OS 15.2.  Sonos wasn’t able to access my music. I did a chat with tech-support which took 20 minutes, and then was told that I needed to do a phone session with remote access to my computer. I then spent more than 2 hours on the phone with your tech support and the guy clearly was out of his depth. Kept moving windows around my desktop and it was obvious that he wasn’t familiar with Mac operating systems. Also, he kept doing the same thing and expecting different results.  He escalated the issue to the level two tech-support people and after another 20 minutes, came back and said that there is no fix. My Sonos system is useless until you update your software to be compatible with Apple’s current operating syst

I have a new Samsung Galaxy phone. Phone says Sonos not connected to wifi. Tried Sonos tech support. The guy worked with me to try all different things. All failed. After about a 1/2 hour, he hung up on me. Meanwhile, my old Motorola worked perfectly. Can anyone help?

Dear members, Currently, I own a Sony PS-LX310BT turntable, which already has a built-in preamplifier. At the moment, I don’t have any Sonos speakers yet, but I’d like to achieve the following setup:• In my living room: an Arc, subwoofer, and 2 speakers for surround sound with the TV.• One speaker in the kitchen, one in the bathroom, and one in my office. My turntable is currently located in the living room, but I have the following questions:1. If I use a Sonos Port, can I watch TV with the audio playing through the speakers in the living room, while my wife listens to music from the turntable in other rooms?2. Can I also play the turntable audio through the speakers in the living room while the TV is off?3. Is the Port the best choice for this setup, or are there better options? I also read about the Era 100, which supports Bluetooth. However, I’m unsure whether, if I use the Era 100 during TV viewing, my wife would still be able to listen to the turntable in another room if it’s pai

How do I register my speakers

I connected my record player to Sonos Arc Ultra via Bluetooth but I can’t hear music. Can anyone help . Thank you.

Jan 19th '25. I used my satellite volume controls and EQ last night whilst watching a film. Today, after an app update they have vanished. This happened a couple of years ago as well and I remember they disappeared for about a week before Sonos sorted it out and they reappeared. Does anyone have the same issue? Or have they just moved them to a silly location that is difficult to find?  

I’m using surround sound at home for the first time. I think on some 2.0 video content an attempt is being made to upmix to 5.1 or similar somewhere in my chain of devices but it’s patchy and I would personally rather just have my left and right Era 300s also playing the L and R channels. Is this possible, either through Sonos or from particular devices? I’d consider buying a replacement streaming box that does this.  AppleTV4K ——> LG C4 —(eARC)—> Sonos Arc Ultra/Era 300s/SubMini This is what I’m currently using. 

Hi I'm just wondering if these two are compatible? The TV didn't have a optical port so I bought an adapter to connect optical port to HDMI but it still won't connect 

It doesn't work starting streaming swedish radio today.

I'm trying to sign up for sonos radio hd but I get an error saying I don't have an eligible product attached to my account. I have a bunch of ERA 100s. Are these not eligible? If not, what is? Thanks

should i use a 8K Arcana VRR 40Gbps arcana2 with the sonos arc ultra?  I am trying to connect a ps5 pro and a projector.  I want to be able to use Dolby Atmos.  Not sure how to split the audio off from the projector.

When I ask Alexa to play music (I stream with Apple Music), it will only play one song.  For example, if I ask to play classic rock, one song will play but not continue.  If I ask it to play music by one artist, it will start and play one song, but nothing more.  Anyone know how to fix this?

I used to be able to listen to Spotify, Netflix, etc., on a single Sonos speaker and then connect to additional speakers with the Sonos App.  I would initiate the listening session with my iPhone 15, or a Macbook Air.  Once I selected other speakers, they would all play whatever was currently playing.  But since the last major downgrade to the Sonos App, whenever I select additional speakers via the Sonos App, the speakers go silent.  I can only select multiple speakers after selecting a music streaming service via the Sonos App.The only work around that I found was to walk to each additional speaker and press the play button until the currently streaming service is heard.  Is this Sonos App issue going to ever be resolved or is there some other solution?  I cannot see any Sonos groups available in Airplay from either an iPhone or a Macbook.  And the Sonos App only allows you to stream music to multiple speakers if the streaming service is initiated from the Sonos App.  And I can’t ver

Sonos Arc Ultra. TV sound fades out when audio clip is being plaid.

I know this issue is addressed from various angles. I have the Beam 2 and it was a huge improvement over a Vizio soundbar. Clarity of dialog was the biggest issue watching TV, movies etc. I am talking exclusively TV, not music. I am considering adding 2 ERA 100 speakers to get to the next level. I assume this will create a Surround Sound environment and generally improve clarity and dialog/sound. I keep reading about a short lag between the sound bar, speakers and TV. Is this a big issue or are we splitting hairs? It’s $400 dollars or so and there is no reason for a false start if it’s not going to work right. It’s a big room, 15x15 and opens into a kitchen and front room. No doors.

Hi, I have purchased a Roam today which is supposed to support Google Assistant. It is the Roam, not the Roam 2, and even has the ok Google branding on the box. When I go into the Roam settings, under voice assistant, it only has 2 options, Sonos Voice Control and Alexa. The instructions say it should show me Google Assistant as well. Am I missing a step somewhere? Thanks

Hello!I am a very happy Sonos user and have recently been importing music files onto my computer so that i can have them directly on my phone. I am trying to add these files to Sonos and am getting a 1002 error. Thank you!

Why does the Amazon playlist not display? I switched from Spotify which showed the playlist and allowed you to start on any song, and only played the playlist in entirety. Amazon displays nothing, chooses where it starts and plays its own choices when it gets to the end of the playlist…..any suggestions? Thanks

Hello,I have been using my amazon music subscription through my Sonos One without any issues, up until about a week ago. Now every time I ask it to play a specific song, it will say it is going to play a radio station similar to the song I just required as if it wouldn’t recognise I have an active amazon music subscription (as opposed to the “free” access included with amazon prime).I already tried the solution recommended in this post (similar but not identical issue) without success: please help, thank you.

I have a sonos amp and in ceiling speakers in my gym and am wanting to run the treadmill audio through the speakers.My treadmill has Bluetooth capabilities, so I purchased a Bluetooth receiver and connected it into the Sonos amp rca in line.The treadmill connects to the Bluetooth receiver, the Sonos app says the inline is connected in the amp settings, but I have no sound.Any thoughts?

It happens randomly multiple times per day. I have a Samsung TV. It happens no matter which streaming app I use. I have to cycle the tv off and on by holding down the power button. Super annoying and frustrating, especially with little kids whose patience level is non existent. Seen other posts but absolutely no answers.  I am connecting through HDMI and when I toggle the volume it says e-arc. It’s starting to not be worth the frustration even with the sound quality being so high.  does anyone know why this happens. Is it a Samsung thing, a Sonos issue? I am using the hdmi cord provided by sonos. The tv is only a few years old. 

I bought a Beam soundbar a while ago and it was, and has been, fantastic. I then proceeded to install two Era 100s around the house. Apart from the delay issues with the TV connections, it was working fine. A month or so later, one of the Eras disappeared completely from the app. Sonos chat guys helped me through it and I got the Era to reappear but it has always said no connectivity. Went through the motions with Sonos chat and lost interest after 5 hrs of "try this, try that". In the end they were saying that there is no compatibility with my WiFi booster, although it worked fine for a month. Anyone able to help at all?

Can I use the same pair of Era100s to be both rear telly speakers and a stereo pair for listening to music?

I have 4 Sonos 1 speakers all connected to the same system. 2 in living room as a stereo pair, 1 in our bedroom and the 4th was in the kitchen. Approx. 12 months ago, the 4th (kitchen) started dropping out and as a result it has not been in use. We have established that there is a coupleof Wi-Fi black spots in our house that virgin are supplying boosters for although not yet received.I have since moved the speaker to my son’s room, closer to the router than our bedroom and it still doesn’t work and keeps dropping out. I have logged in to our router settings and none of the connections are duplicate IP addresses so this is really frustrating. I have also ran Diagnostics and spent a long time on the phone to Sonos and the problem is still not resolved. if anyone can offer any further assistance, that would be much appreciated!obviosuly, I have unplugged and reset all speakers and the router itself as well…