sonos radio - eligible products

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I'm trying to sign up for sonos radio hd but I get an error saying I don't have an eligible product attached to my account. I have a bunch of ERA 100s. Are these not eligible? If not, what is?

Thanks

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B

BbbbbbbbbAnswer

Contributor I

Thanks for the tip. Contacted Sonos support and their simple answer is that Sonos HD isn't available in Australia yet.

I had no idea about that given the error didn't indicate my region was the issue.

Appreciate your input! At least I know it's not some account glitch :)

Stanley_4

Grand Maestro

Did you look at your Sonos account to confirm your Sonos are registered?

Any chance you are using different account information at sales and setup?

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BbbbbbbbbAuthor

Contributor I

Thanks, just checked that. The email address in the app and on the website match. I can also see all the ERA 100s are registered to my account on the website too.

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Airgetlam

That certainly seems odd. I would think any account that has a speaker associated with it should be eligible.

I would probably call Sonos Support directly to discuss it. And then post the resolution here, as I think we are all interested as to why your account is in this odd state…

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Bruce

B

BbbbbbbbbAuthorAnswer

Contributor I

Thanks for the tip. Contacted Sonos support and their simple answer is that Sonos HD isn't available in Australia yet.

I had no idea about that given the error didn't indicate my region was the issue.

Appreciate your input! At least I know it's not some account glitch :)

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