Fix & Optimize

My app orange colored app worked fine today the app turned black & I lost tune in radio & I can't find sleep timer. Customer service is a joke, & I'm seriously questioning this whole sonos thing

A week ago I purchased an Arc and a subwoofer Gen 3. Two days ago I received my Era 300s to add as rears. The system is stuck and the speakers will not register to my account or my system. It shows them in the app as unregistered. I try to fix it, it plays the tone, goes through the motions, then it says it failed to connect and to try again later. I have reset the speakers, deleted and reinstalled the app, and jumped through every hoop and prompt given to me by the POOR Sonos customer service. Any help would be appreciated. I have half a mind to save my money (and sanity) and go with a Sony or Apple system.  Thanks. 

This is the absolute worst version of the app that has ever been released in terms of being completely unprepared for production.  Just a couple of examples from my experience:Your System auto selects one location and continues to select it.  You can switch or add zones, but if you leave that page (and sometimes if you don’t) it defaults to another unselected zone and selects it for you.  You can start a stream, but it is completely unable to display “Now Playing” any further than the first song.This makes it impossible to manage the playlist or do anything other than stop or skip.It chooses it’s own zone every time after any shift in the app navigation at all.I haven’t had this level of issue from any previous version of the app.  Response from support is “yes this is an issue - we don’t have any idea when it will be fixed”Literal garbage.

With the new app my SONOS infrastructure has effectively become a paper weight. IS there anyway to roll back so I can get to my NAS based music and radio stations again?

Hello, is it just me or is there now no way to either clear or rearrange your currently playing songs?

I downloaded the latest, redesigned Sonos app for my iPhone 12 only to find it is missing some of my favorite features. After searching for an artist tracks and selecting “add to queue” then searched for another artist’s tracks and looking for “add to end of queue” it is missing. Anyone else think this should be added back?

Sonos App on IPhone and IPad goes through all steps while setting up using Wi-Fi. At the end of setup process, the screen reads “Adding Play:3 to Den.” It remains on that screen. Attempted several times using several devices. Will not advance beyond that screen. Works fine when adding using Ethernet but I need to use Wi-Fi. 

Bonjour, je veux ajouter sonos arc sur mon système, mais impossible. J’ai eu beau éteindre ma box, mon téléphone, débrancher l’enceinte et la rallumer en rebranchant la prise et maintenant le bouton d’association. Ça me met à chaque fois que l’enseigne n’a pas pu être ajouté. avez vous une idée ?merci

I can see and start setup on my two One SLs, but the will not register to system. I have rebooted everything and cannot get the registration to complete… help

Queue has gone for Library and Spotify. Takes courage to remove such basic functionality. 

Hello,Yesterday my Play 3 was working fine as usual. Then we moved it outside as we have done many times before. Now it's not working.The status at this moment is:Play 3 is not registered.When I try to do it, the message is "Unable to add Play 3 to the system, try again later."The following things are tested:Wiring the device with a network cable. Moving it closer to the router; I have a mesh Unify network so it's very stable. Resetting the device to factory settings. Trying to use a different phone to add it.Need some help, thank you. 

The set-up of the new ERA 100 was a bit of nightmare.  Wasn’t able to set them up in the location for which they were intended and had to swap them with a pair of my Sonos Ones.  Finally set-up and and placed in a different location.  Then the ERA 100s would not stay connected while all other SONOS products are rock solid inluding the Sonos Ones I moved to where the ERA 100s where supposed to go.  After a day and a half of playing ‘peek-a-boo’ with speakers, I go fed up and sent them back.  The ERA 100s are not ready for prime-time.  The new app on iOS is no improvement either.  My music library disconnects intermittently too.  Solid on PC version, however.  Thank goodness.  Sonos, you need to do more integration and regression testing with new products.  Very disappointed.  

I have just spent two days on and off to find the Alarms and Sleep timer?Should come to this page first, to say I am not happy is an understatement 😡

Moved and reconnection is notoccuring. Tried everything 

Okay, All my Music Library, Podcast, recently played info is GREY, not showing on my phone app.

Hi Sonos Community, I purchased a Sonos Arc sound bar today. I’ve tried setting it up but have only got so far, it won’t link to my account. Even though the Arc and My phone are connected to the same Wi-Fi. I have tried turning the Wi-Fi on and off, unplugging the arc etc. I have even factory reset the arc and started setting it up as a new device. Any help would be much appreciated! 

I think most of us agree the new Sonos (v80) app is lacking key features that were on the prior version.After some trial & error I was able to get the prior S2 (Gold) app reinstalled because I had a manual backup of my iPhone on my computer.The steps I used were:Make sure your manual backup was done before the new (v 80, black) Sonos app was installed on your device; Erase your iPad/iPhone and perform a restore from the backup that’s on your PC; Once the device restarts for the first time you need to immediately disable auto updates and downloads for apps (Settings, App Store). This is an important step otherwise you’ll get the new app installed again.. Let your device complete the app installs.The process took about an hour but I’m happy now that I got the prior S2 app reinstalled..  Good luck. 

Unless you want to lose all features and functionality to your system, DO NOT UPDATE!!  Latest update is absolute trash!!  List of issues so far:Music services will all have to be redone No easy access to Tone settings Mute function gone Switching from TV Audio to Music fails and completely broken Playlists gone what happened to Sonos Radio search function fails for 50% of services volume control for grouped speakers went from 1 click to multiplei just don’t understand how the hell Sonos thought this was an improvement.  Just roll back already

my Sonos one sl players keep dropping from the app and it is never an easy fix to reset them and reattach. Half the time it fails. WHAT THE * SONOS????? *Moderator Note: Modified in accordance with the Community Code of Conduct.*

The new app: nice look but worst experience ever!​​​​Basic functions are missing. How on earth is it possible, that Sonos rolls out an app that feels like a pre-alpha version?Best marketing for competitors!Roll back to the old one!!! Wait with releases until EVERYTHING works properly!!!

Alarm settings are not in new app. My alarm start every morning but there is no way to manage it anymore! What do you suggest?

This is the worse update ever. I know this is a silly and perhaps useless question, but is there another sound app that could be used other than SONOS? 

Bonjour, je veux ajouter sonos arc sur mon système, mais impossible. J’ai eu beau éteindre ma box, mon téléphone, débrancher l’enceinte et la rallumer en rebranchant la prise et maintenant le bouton d’association. Ça me met à chaque fois que l’enseigne n’a pas pu être ajouté. avez vous une idée ?merci Moderator edit:Google Translate- Good morning, I want to add sonos arc to my system, but impossible. I had to turn off my box, my phone, unplug the speaker and turn it back on by reconnecting the plug and now the association button.It bothers me every time the sign could not be added.do you have an idea ?THANKS

Hi,I have tree homes. In the different locations I have Sonos 2.0 compatible units, and S1. At the moment I have two accounts. For no good reason. But my question is, in a perfect installation with tree locations and old and new systems, how should I group them?Two accounts, with S1 in one, again in tree locations, and one account with all tree locations S2 units. Or: One account with all S1:s and all S2:s.My wishes is to without hassel go to all the addresses and start S2 app or S1 to find those old or new unitsRune

When come the new update? The last one was very bad! So mutch is very badly