Fix & Optimize

iPhone updated to S2 80.00.04 4 days ago and has now completely trashed my setup. Speakers not found in app, player, play 1 and 5 not appearing in app. Spent most of my afternoon doing factory resets and reinstallation of all my devices. Worked fine until I added Sonos boost, now everything has disappeared and I can only get the speakers to reappear if I disconnect the boost. Sonos what the hell is going on 🤬🤬

Good day, I so wish I hadn't installed the new app. I am unable to play my artist music mix having installed the new app on my android phone. Fortunately I haven't installed it on my iPad so I can still play artist music mix from there. My subscription service is Deezer. Has anyone else had this issue? Any solution would be most welcome. Thank you 

Hello I also faced the (in)famous “allow access to local network” error mentioned in several reddit/sonos community questionsThe new app is trying to reach msmetrics.ws.sonos.com, a subdomain blacklisted by various ad blockers. White-listing this subdomain solved it for me. The app should fail gracefully on telemetry issues, I hope Sonos fix it in a future release. Enjoy your music !Mat

I’ve just updated the sonos app on my iphone. only a select few of my playlists have transferred across  im panicking  how do i retrieve my playlists from old version of app

I did a factory reset on my roam as the new app didn’t find it.After the reset when I try to connect it to my system it is on my product list but it says not registered so I can only use in Bluetooth mode at the minute.i have tried rebooting phone and router but still no joy. I have also tried rebooting the roam holding the power button for 15 secs

Hi - I have a new (second-hand) Sonos Play 5 and want to connect it to my HP tablet to use the Tomplay app. Then I will have great orchestral backing for my not-so-great violin playing.  I guess I can adjust the delay to fit the music score. The Play 5 is connected to our only WiFi network and sounds excellent when used to play eg BBC Sounds wirelessly from my mobile. My Sonos S1 connection app sees the speaker, and the line-in connection, but no sound comes out when Line-in is selected. It is connected to the notebook via a quality 3.5mm jack sound lead to the headphone jack, which works on other things. The notebook knows to play through the headphone jack. Any ideas?

Good morning. I have around 2 days trying to connect the sub gen 3 to my arc and it is Just not posible. I dont understand why regular connection doesnt work. I have already connected the arc and the era 300s. However the sub gen 3 is impossible. It ends up as asking for the pin and in the end it doesnt connect. The sub Led is in green so i think the equipment is not damaged. I have resetted  everything around 10 times. This shouldnt be this difficult. How can i solve this? 

I have updated my Sonos IOS app to version 80.00.04 and have noticed that the search function no longer appears to search my Music Library (NAS drive). It only search online music services (Spotify, Amazon, BBC Sounds, etc).Has this functionality been withdrawn ? Has anyone else noticed, been affected ?The only way to play from a Music Library now appears to be through manual browse and selection.A detrimental loss of functionality !

My Sonos Roam had a reset. It will go through setup but won’t link to my account so setup fails.On my Sonos account it is listed as linked to my account, but setup fails because it cannot be linked.Can anyone help please?Many thanks

Need to add ability to create playlists and set alarms. Neither is available in new S2 update. It takes a while to get used to the new interface as several changes have been incorporated.

in the new version 80 app.where is the “add to end of queue” function?

My speakers keep getting disconnected and unreachable from the app. It's an issue both me (Android)  and my wife (iphone) have all the time. I need to unplug the speakers between every playlist change. I'd be able to play whatever is on the playlist by pressing play button on the speaker, but unable to connect to it by the app. After unplugging and plugging back in, things would work, but after an hour or so... and we want to change the playlist, speaker would be unreachable again.

I can't find a slip timer in the new Sonos app to turn off music playback.

Unable to connect to radioplayer after the last update, 7/5/24. Cant connect to the radioplayer website from sonos app but can access via laptop

Helloi tried several times the “new search” in the app but I’m never getting individual song results. Whatever the search, the result is always Artists, Albums or Stations.Searching for song name is my main way of using the search so I always have to switch back to classic search to find them.Is that a known issue or “feature” of this new search ?I’m mainly using Apple Music.Attached are 2 example screenshots of the results of new search and classic search.. 

Hello,I’ve noticed when using Apple Music through the Sonos app that the current song isn’t updating and it gets stuck  on the first track where the time says 0:00. Don’t know if anybody else is having the same issue. Thanks  

The Sonos system is awful. It is so unstable. It is causing issues with our internet too. I will definitely not recommend Sonos.  We spent over 100k for a system that is offline more than online. Sonos support has been unable to help. It is unrelated to our internet service provider.  Can anyone help???

I uploaded new mp3 files to my NAS, but I can’t apparantly reindex my music library anymore in the apps… I tried the android and ios app. I remember that in the past there was an option under system to update your library, but no longer.So how do I reindex my music library?

How dare you do this to us. You put out a misleading and downright untrue advert declaring this new version is so great etc, you must have known how unfinished it is and what the reaction would be?I can’t work out if they are arrogant, ignorant, naive, uncaring or just downright dumb. To think you can get away with this is unbelievable. You already had an app that worked for most people most of the time and you’ve replaced it with something that is not even half finished and renders systems unfit for purpose.I feel sorry for the people on support who are suffering due to mismanagement. We as users are stressed and depressed so I dread to think what the people doing support are feeling having to deal with this pityful offering. 

Iphone 14 pro refuses to connect with new app. Tried everything…. SONOS GET YOUR GRIP!

I have been a loyal customer of Sonos for years, mainly because I think the sound quality is great, and I love the idea of a whole home system. I am at my wits end though with the awful software that is constantly glitching and cutting out in whichever room I’m in.  I contacted support a while back and they suggested a mesh network might fix the problems.  It didn’t.  I was optimistic about the big new app update, but alas, the problems prevail.Aside from the home system, I have also owned a Sonos Roam, which has just about driven me mad.  I bought this to come in clutch when traveling or outdoors, but it never ever works when I need it. It is the guaranteed buz kill, because I will foolishly go to use it to keep a vibe going, and it literally will not turn on.  Or it will flash its red light that the battery is dead, even though it sat on a charger after the last use.  I then spend countless time trying to get it to “re-charge”, then connect to my Bluetooth, which is a maddening proce

Ho investito tempo e denaro nel corso degli anni per ottenere un sistema completo e affidabile. Purtroppo gli ultimi anni sono stati deludenti, come i nuovi prodotti proposti.L’azienda sta perdendo la guida e la filosofia iniziale, creando prodotti sempre più accattivanti, ma sempre più scadenti ed aggiornamenti volti a migliorare lapparenza piuttosto che le funzionalità!la mia delusione è totale e credo che rivenderò tutto il mio sistema di 10 componenti per trovare una nuova soluzione!Consiglio al CEO di cambiare mestiere o di fare un bagno di Umiltà! daltronde il successo da alla testa!!!SHAME ON YOU! I want my money back! Moderator Edit - Translation by Google:I have invested time and money over the years to obtain a complete and reliable system. Unfortunately, the last few years have been disappointing, as have the new products offered.The company is losing its initial guidance and philosophy, creating increasingly attractive, but increasingly shoddy products and updates aimed at

I want to revert to the previous app ASAP. This new “upgrade” is dreadful. Useful functions have disappeared and there are zero benefits to the new design. In an iPhone it’s useless, time consuming and irritating. I want a company person to tell me how to reinstall the previous app which was fine. Seems to me product managers have too little to do if all they do is mess around with a perfectly functional  app. 

It looks like the ability to add music to a queue instead of just replacing the queue has disappeared with the latest iOS app update. Am I missing something? I don’t see “play next” either.

Since the updated of the new app, I cannot find the regulation for awakening in the Morning and I can’t find my albums and playlist as they were before