Fix & Optimize

I upgraded to the latest version of the Sonos app yesterday and now it no longer recognises my system and won’t add any of my speakers either! Anyone got any ideas how to resolve this? Is there somewhere I can download the older version of the app?  Thanks in anticipation!

I do not like the new App updates at all.  I can not find the alarm settings anywhere and it does not recognize my Roam.  Also hard to figure out how to change the channels for new music.  Please bring the old version back… this one is horrible.   Has anyone found where the alarm settings are? 

Anyone else noticing significant difference in Dolby atmos performance since the update 16.1/16.1.1? Before the updates I had amazing sound isolation and sound placement, now everything seems less located at a certain point. I watched gravity (Dolby) and im westen nichts neues on netflix. Before I was so satisfied with the sound but now I can’t follow the objects and sounds moving around me… so disappointing. Also did the Dolby demos on my Xbox. Before I could clearly hear the ball moving behind my head, now not anymore. I didn’t change the location of my speakers. Did true play again but doesn’t change. Before I used to switch off true play and even than it was just amazing. Sonos engineers really give me a headache. I’m really regretting not going for the Samsung soundbar ughhhhhhh

I’ve found the solution to the years long issues with the Sonos app.  It’s apparent the Sonos executives don’t care to invest our $$$ poured into the hardware over the years as they’ve never done anything to resolve the millions of negative comments over the years, for both iOS and Android  (like myself) user.The fix is… DITCH THE SONOS BRAND AND MOVE ON.  I’ve just ordered new Denon components to compliment my Denon turntable.  I’ll be selling or passing these products on after 5 years of frustration.If I could sue the company and get every cent I spent on these things, I would… Anyone care to initiate a Class Action suit ?? 

I’m confused about the new web app. How does this work? Does Sonos have access to my local network, and when did I give my consent for this? Isn’t this a to be considered a data breach? How do I revoke this? 

Need a rollback. I can’t play Audio from TV over my Sonos ARC and 2 Sonos Ones in my kitchen. The old app used to allow me to direct Audio from my TV thru my Sonos system in my kitchen. It seems I no longer have that option. Instead, my bedroom Beam system automatically shows up and I don’t know how to direct it to my kitchen system. Maybe I’m doing something wrong. Now I find myself sorry that I upgraded the app - my fault. 

What in the world SONOs!the new app auto downloaded and now does not recognize my entire SONOs system!Fix this. also....i can no longer see or attach my home library from my NAS.  WHY??

My surround sound not connecting to television

Sorry Sonos,but your new App (talking about 80.00.04) is the most ridiculous thing I experienced for a long time. First thing after I installed it: sending WhatsApp messages to all of my friends to warn them.I am not talking about the new interface or having to get used to the new design. But almost all functions I am using daily are missing:Alarm Clock editing list queue list sonos Radio …  

I’m tired with this set it up is so frustrating and waiting on line for assistance is hell I regret buying this is so stressful 

The new app. Is simply bad.I am asking SONOS to go back to the old app or make it available for people who want to go back and use it.The new app is full of bugs and it make me regret to have bought SONOS!!!

Habe soeben die App aktualisiert. Nun wird meine mühsam zusammengestellte Amazon Musik Playlist nicht mehr angezeigt. Was muss ich für eine Wiederbelebung tun?

Hi i I have an older style Sonos amp which was working well. This week i noticed music play back was stopping and starting.  I contacted support today. They said it looked like a memory issue.  they had me factory reset the amp. After doing this the amp is found. It adds. But then says unable to link to account.  I’ve tried following Sonos support advise to restart / power off and factory reset again. Every times it’s the same.  I have tried both wired and wireless connections bits always the same. It adds to the app. But won’t register to the account.  support have now gone offline. So now rather than having music randomly stopping and starting. I’ve got no music at all.  I also tried the app on my phone and iPad. And uninstalled / reinstalled the app too. 

Maybe I missed it (it’s not intuitive if it’s there) how do I add music to a queue?  When I select an album or a song the only option I see is “replace queue.”  I want to listen to this song next, or later.  also, when I select the queue icon on the screen showing the song playing, it says queue is empty even though an entire album is playing. What am I missing?

Hallo, auf der neuen app sind meine individualisierten playlisten verschwunden. Wo finde ich sie wieder?Wieso spielt die app eine von idagio importierte playliste nicht fortlaufen ab, ich muss jeder track einzeln anwählen?

We can no longer connect to our sonos system.Is this a know problem? Thank youPam

Just bought a Move 2. This wouldn’t set up because there is an update. Sonos app stops updating error 1014 comes up. I have rebooted router. All other systems fine in house. And, helplines closed an hour earlier than advertised. Please help. thanks a lot in advance

Why is the latest update f... ing useless in every way? 

How do I access the Sonos app without having to go into it i.e., via my notification bar? Ever since the update I've not been able to see it and I now have to always go into it. I'm using a Samsung S9 android phone by the way.

Qobuz had been working fine with Sonos until several months ago. Now Sonos invariably skips through Qobuz tracks until it loads one. And then will skip again.  I don't have this problem with any other streaming services on Sonos. I also have no problem using Qoboz on my phone.  I spent hours on the phone with Sonos support and they haven't been able to help. They keep just wanting to troubleshoot more and more.  Any suggestions?

Is there a timeline of when the actual useful features will be restored?The three most useful features are missing:No Widget No connection to NAS*Very* Slow access . It seems very resource hungry and wants to load lots of background and images - is this necessary?

I cannot get audio to my 2 new Era 100 speakers from my LG TV through my existing Beam Gen 2 system.  The Era 100 speakers work fine when I use the Beam to play music using the Apple Music app.

Hi I have a playbar and 2 play1 speakers on stands  that I am using as a surround sound system .Would  a sonos amp be worth purchasing and would I be able to connect to the other devices? 

My Sonos system continuously stops playing music for 10 seconds, then will start back up. I submitted a diagnostic and got this number: Does anyone know what could be happening?  Moderator edit: Diagnostics number removed, but recorded

HELP?!  i’m getting zero help from sonos support and on hold for hours when i call. suddenly after the new app, i can’t use my system at all.  i’ve unplugged all speakers, rebooted router --multiple times. all the tips i’ve read in posts, etc.  nothing is working.  i’m really sad and frustrated.what do you suggest?  thank you!